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Online Casinos in general: Qassino Casino does not pay out (Page 2)

Topic created on 20th Mar. 2024 | Page: 2 of 2 | Answers: 21 | Views: 1,077
Twfarcry6
Rookie

Qassino Casino does not pay out

25th Mar. 2024, at 02:15 pm CET#16
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I wrote to you. There are still a few things. But I gave you a few tips. I don't know if it will work. Good luck

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Donnie
Expert

Qassino Casino does not pay out

25th Mar. 2024, at 02:49 pm CET#17
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I was about to Deposit at Puzzle Casino, I think they are one of them. I hadn't informed myself beforehand, luckily I didn't do it

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Pasxal107
Visitor

Qassino Casino does not pay out

25th Mar. 2024, at 03:03 pm CET#18
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Donnie wrote on 25.03.2024 at 14:49: I was about to Deposit at Puzzle Casino, I think they are one of them. Hadn't informed myself beforehand, luckily I didn't do it

Exactly, they're one of them too.

Funnily enough, both complaints on AskGamblers were resolved to PuzzleCasino. They also have a 7.8/10 rating. Maybe they are reputable.
Maybe Qassino is also reputable and they just have problems at the moment, I don't know.

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Pasxal107
Visitor

Qassino Casino does not pay out

25th Mar. 2024, at 03:26 pm CET#19
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What happens if they really go through with it and I don't get my money? My payout is still 'pending'?
Will it just stay that way, my account and the balance on the account will remain?
Will they close it at some point? Will they just block me in the hope that I'll shut up?

Because at the moment my payout has been 'pending' for 15 days. At some point something has to happen in one direction or another.

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mtorero
Rookie

Qassino Casino does not pay out

25th Mar. 2024, at 04:36 pm CET#20
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I would recommend you:
Continue to be patient, and at the same time register with casinomeister and register a complaint there under Player's ArBitration. It is important that you read the policies. You are also not allowed to post about your complaint and status in the forum at the same time. You can forget all the other Affiliate sites, if anyone can really help you, then cm in this case.
You can also file a complaint with CEG. But discuss this with the people responsible at cm if you open a complaint there.
Bear in mind that you will need to bring time and patience with you, but if everything is as you said and CEG agrees with you, I would have good hope of receiving your money (Curacao egaming has improved in this respect compared to the past). But I hope that your casino doesn't want or need to let it get that far.
One possibility would also be that if they really suspect you of a chargeback that they wait and see if there really is a chargeback before sending out your payout to Crypto. I'm keeping my fingers crossed, but I still wonder how you can end up at a casino like this when there are at least a thousand better ones out there...

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Pasxal107
Visitor

Qassino Casino does not pay out

25th Mar. 2024, at 04:57 pm CET#21
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mtorero wrote on 25.03.2024 at 16:36: I would recommend you:
Continue to be patient, and at the same time register with casinomeister and register a complaint there under Player's ArBitration. It's important to read the policies. You are also not allowed to post about your complaint and status in the forum at the same time. You can forget all the other Affiliate sites, if anyone can really help you, then cm in this case.
You can also file a complaint with CEG. But discuss this with the people responsible at cm if you open a complaint there.
Bear in mind that you will need to bring time and patience with you, but if everything is as you said and CEG agrees with you, I would have good hope of receiving your money (Curacao egaming has improved in this respect compared to the past). But I hope that your casino doesn't want or need to let it get that far.
One possibility would also be that if they really suspect you of a chargeback that they wait and see if there really is a chargeback before sending out your payout to Crypto. I'm keeping my fingers crossed, but I still wonder how you can end up at a casino like this when there are at least a thousand better ones out there...

Thank you!!!

I haven't given up hope yet either. Even if they have the upper hand, of course.

I have now also had my complaint with AskGamblers reopened. I have once again informed them that I am very willing to cooperate and provide the casino with everything it needs. Just really tried to be friendly and nice.

The reason why I signed up with this casino is that I saw the casino on AskGamblers by chance, it only had good reviews so far and I simply signed up there.
I then went straight through the Verification process and as the casino accepted my payment methods and the Live Chat and email support always responded straight away, I honestly had no concerns.

I had no way of knowing that this would happen. Nor that I would win anything at all and withdraw it.

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Pasxal107
Visitor

Qassino Casino does not pay out

26th Mar. 2024, at 12:40 pm CET#22
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I finally got some feedback from the Live Chat today. My emails are still not being answered, but the live chat told me again that there are currently problems with the payouts and that the problem will be fixed as soon as possible, I should just be patient.

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