i have a small problem and hope someone can help me. Have requested on 13.05.2019 at NetBet a payout of 400€ via Trustly. Have on 14.05. then received confirmation from NetBet that it was processed and paid out.
Normally a payout via Trustly has always been fast on the bank account. Had then requested another payout on 16.5.2019, but this was promptly on my account, only the 14.5. not. Had then contacted NetBet, which said there were no problems with the withdrawal. I then contacted Trustly, they need a 10 digit order number (TrustlyOrderID) to verify the payment. Had again contacted NetBet because of this number. So far I have not received this. Can you help me how I should proceed now. Thanks a lot
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Payout from NetBet via Trustly
21st May. 2019, at 04:07 pm CEST#2
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Wait for now. Tomorrow call the support, they may help you please times.
Totoro wrote on 05/21/2019 16:07: First wait. Tomorrow ring the support, they may help you please times.
Have now already written several times to the support. They always write me only the same, ,that it is forwarded to the finance department and they then tell me the 10-digit order ID,, It is now over 10 days ago that NetBet has confirmed my withdrawal via Trustly, but the money has never arrived. What else can I do?
I had contacted Trustly again. They checked the process again and found that there was an error in processing. The money was credited back to my player account
Payout from NetBet via Trustly
Nobody has liked this post so far
i have a small problem and hope someone can help me. Have requested on 13.05.2019 at NetBet a payout of 400€ via Trustly. Have on 14.05. then received confirmation from NetBet that it was processed and paid out.
Normally a payout via Trustly has always been fast on the bank account. Had then requested another payout on 16.5.2019, but this was promptly on my account, only the 14.5. not. Had then contacted NetBet, which said there were no problems with the withdrawal. I then contacted Trustly, they need a 10 digit order number (TrustlyOrderID) to verify the payment. Had again contacted NetBet because of this number. So far I have not received this. Can you help me how I should proceed now. Thanks a lot
This post has been translated automatically
Payout from NetBet via Trustly
Nobody has liked this post so far
This post has been translated automatically
Payout from NetBet via Trustly
Nobody has liked this post so far
Have now already written several times to the support. They always write me only the same, ,that it is forwarded to the finance department and they then tell me the 10-digit order ID,, It is now over 10 days ago that NetBet has confirmed my withdrawal via Trustly, but the money has never arrived. What else can I do?
This post has been translated automatically
Payout from NetBet via Trustly
Nobody has liked this post so far
Call ... because that works from my experience directly if mann times problems has...
0800 0008324
From my experience, you can throw support by mail in the garbage can ... the mails lie around in the mailbox for 1 - 3 days until it's their turn.
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Payout from NetBet via Trustly
Nobody has liked this post so far
I had contacted Trustly again. They checked the process again and found that there was an error in processing. The money was credited back to my player account
Have a nice weekend you
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