i'm reaching out to you guys because I may be having issues with payouts at Casumo
First of all, my account is verified, with ID, proof of address and also the account on which the payout should land (account is in my name). My first withdrawal was due to the Verification process of course not too fast, because there were still small errors to fix after the first documentation was sent. After that, the first withdrawal was processed within about 24 hours and was on the account the following business day. So we are talking about a total time of just under 4 days from withdrawal request on Casumo to verification and confirmation to bank credit. In my opinion, this is perfectly fine for a first-time payout
I have neither a second account there, nor have I violated other terms and conditions, such as deposits made through other accounts which are not in my name.
Now I have started further payouts due to numerous very good wins. With the one payout it is now over 3 full business days ago. With the other it is almost 3 business days.
Since I have read a lot in this forum about such procedures of the casinos, I now have great concerns about the future procedure on the part of the casino. I had already written to the support 2 times politely. The first time I wanted to know when the payouts tend to be processed, they said to me that it can be up to 72 hours. The second time shortly before the expiration of 72 hours I was told that it can take 2-3 days longer. The reason for this would be the high win. And then the chat was unfortunately closed without further details.
My first feeling after I had won a lot was of course euphoria and joy, but immediately accompanied by the feeling of fear not to receive the money. One reads and hears times desöfteren that payouts cause problems. This fear is unfortunately confirmed at the moment and frustrated
I honestly do not know how I should behave in relation to this. First wait and say nothing? Write to support again and follow up?
Since it is a considerable total amount, I do not want to make any mistakes in communicating with the casino and hope you can give me good and helpful advice
I would times still wait and not make much noise, have always received my money from those no matter whether low or even very high wins I achieved there, some casinos just now need more time to process by Corona etc😁
The money in the payout is always secured at Casumo, that you can not gamble it again? Then there is no danger if it takes a few days longer until it is processed. But this casino often requires proof of salary and assets as soon as stakes or wins are higher. That could still come, that here now soon even documents with proof of assets are requested
Thanks for the answers. Money is not secured, so I could cancel the payout if I wanted to
Well, there is not much you can say about such a procedure, since you are of course legally obliged to do so and if it is so then it is ok. At other OC's I have never been asked for proof of income or similar. But they can also have it if they have to
I let myself be surprised with regard to other documents, with special attention to when or after how many days they notice that these are needed for payment
If you should really still request them, after days of silence and 0.0 flow of information when asked in Live Chat I really start to doubt how others can rate this casino with very good and fast payouts. Since many get the payouts yes obviously very fast ca 12-24 hours processed
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Casumo payout
19th Jun. 2020, at 08:01 pm CEST#7
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Falko wrote on 19.06.2020 at 14:14 clock: The money in the payout is always secured at Casumo, that you can not gamble it again? Then there is no danger if it takes a few days longer until it is processed. But this casino often requires proof of salary and assets as soon as stakes or wins are higher. That could still come, that here now soon even documents with proof of assets are requested.
What kind of proof of assets? and if I have no assets? it is enough but only a bank account statement.proof of assets are stocks real estate savings accounts, ok money in checking account, and so it is also verified.more is not, people let you but do not worry, there is no such thing, and if a casino requires it, then it is not serious.what do you think how many millionaires play in the OC, do you think they give their assets away? No, they do not.
was there also verified forever and had already paid out a few times until I won just under 11k at lil devil there ... the money was not as usual directly 1- max 2. days later there and I started just like you to make me a little worried, I was asked by email to verify me again why ever ?! nevertheless then the money was 2 days later without problems on my account
Ralkone wrote on 20.06.2020 at 10:35 am: was also verified there forever and had already paid out a few times until I won just under 11k at lil devil there ... the money was not as usual directly 1- max 2. days later there and I started just like you to make me a little worried, I was asked by email to re-verify me why ever ?! nevertheless afterwards the money was 2 days later without problems on my account
Thanks for the info, when did the request for re-verification come to you after you requested the withdrawals? Can you remember it?
Julian1989 wrote on 20.06.2020 at 13:21
Thanks for the info, when did the request for re-verification come to you after you requested the withdrawals? Do you have any recollection of that?
just looked again have the emails still... in the night of 15-16 November I won the amount and in the morning on 16. still requested the payout ... in the afternoon came the request to verify me again ... on 17. then came an email that a document is not in order was but also my mistake. I then uploaded another one and on the 18th came the confirmation that my account is verified and a few minutes later the withdrawal confirmation...
Casumo payout
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i'm reaching out to you guys because I may be having issues with payouts at Casumo
First of all, my account is verified, with ID, proof of address and also the account on which the payout should land (account is in my name). My first withdrawal was due to the Verification process of course not too fast, because there were still small errors to fix after the first documentation was sent. After that, the first withdrawal was processed within about 24 hours and was on the account the following business day. So we are talking about a total time of just under 4 days from withdrawal request on Casumo to verification and confirmation to bank credit. In my opinion, this is perfectly fine for a first-time payout
I have neither a second account there, nor have I violated other terms and conditions, such as deposits made through other accounts which are not in my name.
Now I have started further payouts due to numerous very good wins. With the one payout it is now over 3 full business days ago. With the other it is almost 3 business days.
Since I have read a lot in this forum about such procedures of the casinos, I now have great concerns about the future procedure on the part of the casino. I had already written to the support 2 times politely. The first time I wanted to know when the payouts tend to be processed, they said to me that it can be up to 72 hours. The second time shortly before the expiration of 72 hours I was told that it can take 2-3 days longer. The reason for this would be the high win. And then the chat was unfortunately closed without further details.
My first feeling after I had won a lot was of course euphoria and joy, but immediately accompanied by the feeling of fear not to receive the money. One reads and hears times desöfteren that payouts cause problems. This fear is unfortunately confirmed at the moment and frustrated
I honestly do not know how I should behave in relation to this. First wait and say nothing? Write to support again and follow up?
Since it is a considerable total amount, I do not want to make any mistakes in communicating with the casino and hope you can give me good and helpful advice
Thanks in advance
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Casumo payout
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I would times still wait and not make much noise, have always received my money from those no matter whether low or even very high wins I achieved there, some casinos just now need more time to process by Corona etc😁
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Casumo payout
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Casumo payout
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Casumo payout
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Casumo payout
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Well, there is not much you can say about such a procedure, since you are of course legally obliged to do so and if it is so then it is ok. At other OC's I have never been asked for proof of income or similar. But they can also have it if they have to
I let myself be surprised with regard to other documents, with special attention to when or after how many days they notice that these are needed for payment
If you should really still request them, after days of silence and 0.0 flow of information when asked in Live Chat I really start to doubt how others can rate this casino with very good and fast payouts. Since many get the payouts yes obviously very fast ca 12-24 hours processed
This post has been translated automatically
Casumo payout
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What kind of proof of assets? and if I have no assets? it is enough but only a bank account statement.proof of assets are stocks real estate savings accounts, ok money in checking account, and so it is also verified.more is not, people let you but do not worry, there is no such thing, and if a casino requires it, then it is not serious.what do you think how many millionaires play in the OC, do you think they give their assets away? No, they do not.
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Casumo payout
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Casumo payout
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Thanks for the info, when did the request for re-verification come to you after you requested the withdrawals? Can you remember it?
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Casumo payout
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just looked again have the emails still... in the night of 15-16 November I won the amount and in the morning on 16. still requested the payout ... in the afternoon came the request to verify me again ... on 17. then came an email that a document is not in order was but also my mistake. I then uploaded another one and on the 18th came the confirmation that my account is verified and a few minutes later the withdrawal confirmation...
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