Topic created on 01st Aug. 2020 | Page: 1 of 1 | Answers: 3 | Views: 3,570
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MuchBetter Help..!
1st Aug. 2020, at 02:55 pm CEST#1
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Hello,
I have been registered with Mobilautomaten for a long time and used to have a MuchBetter account there, unfortunately I can't access this account anymore as I don't even have the old sim card to receive a sms to log in. Now the following story, I won at Mobilautomaten and wanted to pay out, so I made a Muchbetter account with my current cell phone number and asked the Mobilautomaten support to change my Muchbetter account for the payout to my new one. According to the support everything worked, I wanted screenshots of the MuchBetter account, had to verify myself etc. and he then clarified it with the accounting department and told me it all fits.Then I cashed out and yesterday I also received the email for confirmation. The money has already been transferred to me. However, it has not arrived in my new account. Today the Mobilautomaten support written and found out that it went to my old number. What should I do now? Can't even find a hotline at MuchBetter or something... or is it Mobilautomaten's fault that they send it to the old number? How do I reach muchbetter? It just triggers a little stomach ache... the amount is something like a month's salary. Would be really grateful if someone could help me
Would write in the app times the support with your data such as date of birth, address, old email, old number, etc.. Think you will find a solution. The idr. need 12-24h until you have ne answer. Have eig good experience with the support, so good luck
Oh yeah and let mobilautomaten give you the reference number for the booking. Or look at the MuchBetter support page... There is iwo how this number is called exactly. Had once nen other case where uch but this number of sunnyplayer on request have gotten. Good luck
Edit: I quote a sentence from the faq:
please send us the MuchBetter reference number of your withdrawal (you can get this from the gaming merchant's Security/Payments team )
Sebastian2020 wrote on 01/08/2020 at 14:55: Hello,
I have been registered with Mobilautomaten for a long time and used to have a MuchBetter account registered there, unfortunately I can no longer access this account as I don't even have the old sim card to receive an sms to log in. Now the following story, I won at Mobilautomaten and wanted to pay out, so I made a Muchbetter account with my current mobile number and asked the Mobilautomaten support to change my Muchbetter account for the payout to my new one. According to the support everything worked, I wanted screenshots of the MuchBetter account, had to verify myself etc. and he then clarified it with the accounting department and told me it all fits.Then I cashed out and yesterday I also received the email for confirmation. The money has already been transferred to me. However, it has not arrived in my new account. Today the Mobilautomaten support written and found out that it went to my old number. What should I do now? Can't even find a hotline at MuchBetter or something... or is it Mobilautomaten's fault that they send it to the old number? How do I reach muchbetter? It just triggers a little stomach ache... the amount is something like a month's salary. Would be really grateful if someone could help me.
You can only reach Muchbetter support via the app, they don't have a hotline, they always need 24 hours to answer. Or go to the Muchbetter page where I think there is also an email address for support requests.
Sebastian2020 wrote on 01/08/2020 at 14:55: Hello,
I have been registered with Mobilautomaten for a long time and used to have a MuchBetter account registered there, unfortunately I can no longer access this account as I don't even have the old sim card to receive an sms to log in. Now the following story, I won at Mobilautomaten and wanted to pay out, so I made a Muchbetter account with my current mobile number and asked the Mobilautomaten support to change my Muchbetter account for the payout to my new one. According to the support everything worked out, I wanted screenshots of the MuchBetter account, had to verify myself etc. and he then clarified it with the accounting department and told me it all fits.Then I cashed out and yesterday I also received the email for confirmation. The money has already been transferred to me. However, it has not arrived in my new account. Today the Mobilautomaten support written and found out that it went to my old number. What should I do now? Can't even find a hotline at MuchBetter or something... or is it Mobilautomaten's fault that they send it to the old number? How do I reach muchbetter? It just triggers a little stomach ache... the amount is something like a month's salary. Would be really grateful if someone could help me.
First of all do not panic
You have two options
1) You write with your new number in the app to the support of Muchbetter in urgent matters came with me once an answer after 10 minutes
There you tell how it is that you have an old number no longer have access to it and you accidentally to your old account money was sent possibly it is simply rebooked
2) You turn to the support of the casino
If this should bring nothing and the casino you also do not want to help then you can still try over various places to get your money if you can prove that the casino concerned has confirmed the change of the number by an e-mail, chat histories would have to give you every authority or arbitration board right since the mistake lies in my opinion clearly with the casino
But I do not think that it comes so far certainly it has only missed someone and clicked on a wrong field according to your statement, the casino has been very helpful so far
Believe me there are stores that would not have paid you your coal because you have a new Muchbetter account
MuchBetter Help..!
Nobody has liked this post so far
I have been registered with Mobilautomaten for a long time and used to have a MuchBetter account there, unfortunately I can't access this account anymore as I don't even have the old sim card to receive a sms to log in. Now the following story, I won at Mobilautomaten and wanted to pay out, so I made a Muchbetter account with my current cell phone number and asked the Mobilautomaten support to change my Muchbetter account for the payout to my new one. According to the support everything worked, I wanted screenshots of the MuchBetter account, had to verify myself etc. and he then clarified it with the accounting department and told me it all fits.Then I cashed out and yesterday I also received the email for confirmation. The money has already been transferred to me. However, it has not arrived in my new account. Today the Mobilautomaten support written and found out that it went to my old number. What should I do now? Can't even find a hotline at MuchBetter or something... or is it Mobilautomaten's fault that they send it to the old number? How do I reach muchbetter? It just triggers a little stomach ache... the amount is something like a month's salary. Would be really grateful if someone could help me
This post has been translated automatically
MuchBetter Help..!
Liked this post: S****0
Oh yeah and let mobilautomaten give you the reference number for the booking. Or look at the MuchBetter support page... There is iwo how this number is called exactly. Had once nen other case where uch but this number of sunnyplayer on request have gotten. Good luck
Edit: I quote a sentence from the faq:
please send us the MuchBetter reference number of your withdrawal (you can get this from the gaming merchant's Security/Payments team )
This post has been translated automatically
MuchBetter Help..!
Nobody has liked this post so far
You can only reach Muchbetter support via the app, they don't have a hotline, they always need 24 hours to answer. Or go to the Muchbetter page where I think there is also an email address for support requests.
This post has been translated automatically
MuchBetter Help..!
Nobody has liked this post so far
First of all do not panic
You have two options
1) You write with your new number in the app to the support of Muchbetter in urgent matters came with me once an answer after 10 minutes
There you tell how it is that you have an old number no longer have access to it and you accidentally to your old account money was sent possibly it is simply rebooked
2) You turn to the support of the casino
If this should bring nothing and the casino you also do not want to help then you can still try over various places to get your money if you can prove that the casino concerned has confirmed the change of the number by an e-mail, chat histories would have to give you every authority or arbitration board right since the mistake lies in my opinion clearly with the casino
But I do not think that it comes so far certainly it has only missed someone and clicked on a wrong field according to your statement, the casino has been very helpful so far
Believe me there are stores that would not have paid you your coal because you have a new Muchbetter account
This post has been translated automatically