I made a Deposit via Sofort (Klarna) on Friday. I usually use Trustly, but unfortunately my tan picture was not displayed, so I decided to use Sofort Klarna. Everything went well, money was credited to SlotsMillion and I played...
Two days later I got a mail from my bank that they have canceled the transfer
For the following reason:
The execution of your transfer to the recipient Alea Gaming Ltd is refused due to business policy reasons. The amount will be credited back to your account. Thank you for your understanding
Is it Klarna? With Trustly I never had it before. Now I have the rennerrei or tomorrow just go to the bank clarify? Or get in touch with Alea Gaming? Or with Klarna? Am at a loss
Hey,
basically, there is only one thing that helps, and that is to ask the bank, preferably on the spot.
The problem is not only the bank's refusal, but also that Slots Million wants its money. That's why it's best to go directly to the bank and ask there
To explain the difference why this can happen with Sofort and not with Trustly (in this case):
1. Sofort - here a direct bank transfer takes place between the customer's bank account and Alea Gaming's bank account. Sofort is just a technical service Provider that practically simplifies the transaction, in that Sofort identifies itself for the customer in online banking. Customer then confirms the transaction with his TAN/password etc. Important - Sofort does not receive the money! This goes directly from customer bank account to casino bank account. Thus, for the customer bank is also the recipient clearly visible = Alea. This is here apparently, on the part of the bank not wanted, therefore a non-execution of the transaction
2. Trustly - here this is a bank transfer between the customer's bank account and a bank account of Trustly. Thus, the "actual use" of the funds is not apparent to the executing bank, therefore the transfer goes through. Trustly then transfers the money to the casino. In other words, Trustly is in the money flow
So it is not transparent for the sender bank and that is why Trustly works in this case. This is one of the main reasons why there are intermediaries that sit in the money flow. For example e-wallets, prepaid cards or even services like Trustly or some others
Hope that makes sense - just as background.
J
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Anonym
Former Member
Deposit via Sofort ( Klarna )
7th Jan. 2019, at 03:33 am CET#9
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campamocha wrote on 01/06/2019 at 18:56: To explain the difference why this can happen with Sofort, and not with Trustly (in this case):
1. Sofort - here there is a direct bank transfer between the customer's bank account and Alea Gaming's bank account. Sofort is just a technical service Provider that practically simplifies the transaction, in that Sofort identifies itself for the customer in online banking. Customer then confirms the transaction with his TAN/password etc. Important - Sofort does not receive the money! This goes directly from customer bank account to casino bank account. Thus, for the customer bank is also the recipient clearly visible = Alea. This is here apparently, on the part of the bank not wanted, therefore a non-execution of the transaction
2. Trustly - here this is a bank transfer between the customer's bank account and a bank account of Trustly. Thus, the "actual use" of the funds is not apparent to the executing bank, therefore the transfer goes through. Trustly then transfers the money to the casino. In other words, Trustly is in the money flow
So it is not transparent for the sender bank and that is why Trustly works in this case. This is one of the main reasons why there are intermediaries that sit in the money flow. For example e-wallets, prepaid cards or even services like Trustly or some others
Hope that makes sense - just as background.
J
Good and comprehensible execution ... Thx^^
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Anonym
verified
Former Member
Deposit via Sofort ( Klarna )
7th Jan. 2019, at 09:51 am CET#10
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Had the problem already
Bank even called about it. I just don't know which casino it was.
Have never received ne mail regarding this, nor would I where blocked
Deposit via Sofort ( Klarna )
Nobody has liked this post so far
I made a Deposit via Sofort (Klarna) on Friday. I usually use Trustly, but unfortunately my tan picture was not displayed, so I decided to use Sofort Klarna. Everything went well, money was credited to SlotsMillion and I played...
Two days later I got a mail from my bank that they have canceled the transfer
For the following reason:
The execution of your transfer to the recipient Alea Gaming Ltd is refused due to business policy reasons. The amount will be credited back to your account. Thank you for your understanding
Is it Klarna? With Trustly I never had it before. Now I have the rennerrei or tomorrow just go to the bank clarify? Or get in touch with Alea Gaming? Or with Klarna? Am at a loss
PS: it's about 30€
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Deposit via Sofort ( Klarna )
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basically, there is only one thing that helps, and that is to ask the bank, preferably on the spot.
The problem is not only the bank's refusal, but also that Slots Million wants its money. That's why it's best to go directly to the bank and ask there
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Deposit via Sofort ( Klarna )
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Deposit via Sofort ( Klarna )
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Deposit via Sofort ( Klarna )
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Search function have yes used but am vlt too stupid for it ^^
Will times start the search again
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Deposit via Sofort ( Klarna )
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Deposit via Sofort ( Klarna )
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Best thanks TouchTheSky
It was interesting 9 pages. Now I know how to proceed, since I love to play there, I will contact the support.
LG
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Deposit via Sofort ( Klarna )
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Spectral
1. Sofort - here a direct bank transfer takes place between the customer's bank account and Alea Gaming's bank account. Sofort is just a technical service Provider that practically simplifies the transaction, in that Sofort identifies itself for the customer in online banking. Customer then confirms the transaction with his TAN/password etc. Important - Sofort does not receive the money! This goes directly from customer bank account to casino bank account. Thus, for the customer bank is also the recipient clearly visible = Alea. This is here apparently, on the part of the bank not wanted, therefore a non-execution of the transaction
2. Trustly - here this is a bank transfer between the customer's bank account and a bank account of Trustly. Thus, the "actual use" of the funds is not apparent to the executing bank, therefore the transfer goes through. Trustly then transfers the money to the casino. In other words, Trustly is in the money flow
So it is not transparent for the sender bank and that is why Trustly works in this case. This is one of the main reasons why there are intermediaries that sit in the money flow. For example e-wallets, prepaid cards or even services like Trustly or some others
Hope that makes sense - just as background.
J
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Deposit via Sofort ( Klarna )
Nobody has liked this post so far
Good and comprehensible execution ... Thx^^
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Deposit via Sofort ( Klarna )
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Bank even called about it. I just don't know which casino it was.
Have never received ne mail regarding this, nor would I where blocked
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