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Public complaints: Scepticism at Platin Casino... (Solved / Win was paid out) (Page 2)

Topic created on 14th Aug. 2018 | Page: 2 of 6 | Answers: 57 | Views: 15,674
Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

15th Aug. 2018, at 12:32 pm CEST#11
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Really to ko.....

"I can only pass this from our payment department. I will need a passport or a certified copy of your ID."

I can't get any further, mails are not answered, now all of a sudden in Caht they say they want a CERTIFIED copy of my ID.

The chat is unfriendly and speaks bad german.

Anybody got any ideas?

Wouldn't even know how to certify a copy.

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redriver67
Expert

Scepticism at Platin Casino... (Solved / Win was paid out)

15th Aug. 2018, at 12:46 pm CEST#12
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I can still remember well when I paid out my win back then. This eternal waiting until the money was there. When asked in the chat why it takes so long whether they had so much work at the moment, came the answer "That's just with them so". After 12 long days of waiting and worrying whether I will ever get my money, it was then but on my bank account. Since then, I think about it 3 times whether I still pay in what.

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Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 03:51 pm CEST#13
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So, we are at 48 hours. No mail, account deactivated, chat outrageous. Documents sent three times. The city does not certify any identity cards. Situation for me slowly more than unseriös.

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Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 03:59 pm CEST#14
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platincasino is one of my regular casinos... have never had problems with withdrawals... the money was usually after not even 24 hours on the account...even with
(for my circumstances) "higher" sums of 2000 euro...

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Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 04:01 pm CEST#15
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I deactivated my account there a long time ago, because I waited more than 7 weeks for a 12,000 euro payout. And the discouragement in the chat and by mail got on my nerves. Doesn't necessarily help you, but I would recommend you to be friendly and relaxed in the chat. It has worked wonders for me if you are courteous and polite with the support. This actually led to me getting the private cell phone number from a support employee (I don't want to name him here) so that payouts are accelerated. So I can contact him directly.

Stay relaxed, respond to the demands of the casino, be polite and do not directly threaten legal action. In my whole life I have only failed to get one payout, and that was at 77jackpot.com, where I stupidly and naively failed to notice that they were running different software. You will get your money already.

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Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 05:28 pm CEST#16
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Thank you Harmomy. I always keep the diplomacy. What annoys me is that they take the p**s. "Julia" writes me that my mail with the documents has been received, and is being checked by colleagues. Then I ask them to please ask the "Payment Department" what the status is. Answer: "I can't get in touch with that department" My question: "Then how do you know that my mail is being processed?" Chat interrupted... reconnect, no more answer, even after 10x "Hello Julia?" Absolute impudence, in my eyes.

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Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 05:31 pm CEST#17
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What amazes me the most, has anyone experienced this before? :

That the account is "disabled" during verification. Where is the sense there??

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Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 06:12 pm CEST#18
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Cologne wrote on 08/16/2018 at 5:31 pm: What amazes me the most, has anyone experienced this before? :

That the account is "disabled" during verification. Where is the sense there??

Have clicked through 40 casinos to find one that suits me (have not even deposited in 36 of them) and this occurred in 3 of them. Mostly these are unserious or overcautious, but at Platin Casino I would not necessarily want to play now. I don't know anyone who has played there and would recommend it to me and I have been able to collect numerous contacts in the meantime, even though I haven't been there long myself.

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Cologne
Rookie

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 06:42 pm CEST#19
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" and this occurred on 3 of them"

Ankor, I don't understand that sentence What occurred in 3 of them?

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Anonym

Scepticism at Platin Casino... (Solved / Win was paid out)

16th Aug. 2018, at 07:22 pm CEST#20
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At 3 casinos you were restricted during or before Verification and could not play, for example.

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