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Public complaints: Quasargaming - Little brother drains account and gambles away 5000€. Account locked - My experience with support (Page 4)

Topic created on 17th Jul. 2018 | Page: 4 of 9 | Answers: 86 | Views: 21,132
Master

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 02:14 am CEST#31
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Metz1013 wrote on 07/17/2018 at 02:03 PM
Lol I don't think there are any casino operators among the people who are registered here at least it would surprise me a lot

You are probably one too

It was all exactly as I wrote it....

I can repeat it again. I've asked Quasar to find a solution with me out of goodwill

The Live Chat always had full understanding. Me there now simply to deactivate the Accout completely without notice, just does not fit.

What should not be true in the story ? I would also know better to do

I "only" wanted to share my experience that I am disappointed by Quasargaming, that the "solution" on which I waited for days and was stalled "deactivate account" is.

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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 02:18 am CEST#32
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Master wrote on 07/17/2018 at 02:14 PM


You are probably one too

It was all exactly as I wrote it....

I can repeat it again. I've asked Quasar to find a solution with me out of goodwill
The Live Chat always had full understanding. Me there now simply to deactivate the Accout completely without notice, just does not fit.

What should not be true in the story ? I would also know better things to do
"
I "only" wanted to share my experience that I am disappointed by Quasargaming, that the "solution" I have been waiting for days is to deactivate account.

Hahahaha it would be nice if I was an online casino Provider would have a lot of stress with players and many requests about any things but would be a millionaire and it would be very cool to be a millionaire apart from that please read the terms and conditions of Online Casinos there is explicit drinne as soon as an account is abused or reported to the support which you have done that the account is closed if you do not want to read it I can also like to look it up for you

Have the bonus conditions already times the following found what concerning the use of the account what your brother has done will probably still have a repercussion have namely in the terms and conditions the following found 20. The processing and opening of a player account is available only to persons of full age at least 18 years or after reaching the respective minimum age in accordance with the relevant national legislation. Any use of the Website by minors will be reported to the police.

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Anonym

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 02:27 am CEST#33
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If you had not reported anything, your bonus would still be on the account. However, you yourself have ensured that the account was blocked. The casino has no choice but to close the account in case of suspected abuse.

LG

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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 02:40 am CEST#34
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112. Quasar grants players only a personal right to use the software, and the service is a personally granted entitlement to players to play the games on the Internet. This right is given to players for a personal and non-commercial purpose. Any complaints regarding the activities on your player account will not be accepted by Quasar, as it is forbidden to allow a third party to play with a player's account. It is the Player's responsibility to inform Quasar immediately if a Player suspects that their Player Account is being used by a third party so that Quasar can investigate and verify that Player Account.
27. The Player is advised to choose a strong and un-guessable password for his/her security.
28. It is the Player's responsibility to ensure that he/she keeps his/her login and password information confidential, and all activities performed using the Player's login and password information will be considered valid regardless of who is participating in the game. If any concern arises that the confidentiality of such data has been compromised, the player must notify Quasar immediately, whereupon new data will be forwarded to him/her, and all future transactions under the previous data will be considered invalid.
29. Quasar shall not be responsible in any way for any access to a Player's account by a third party and shall not be liable for any loss suffered due to the unauthorized use of the Game's login and password data by a third party, for any unauthorized access or for any transactions in which the Player's login and password data were properly registered.

This I have found all about third party use of an online casino account at quasar already in the first alone. Can you read that the account was closed due to your brother and his illegal use in the post before you can also read what this could entail for consequences

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Master

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 02:41 am CEST#35
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As I said, I have already resigned myself to it. I have asked Quasargaming for goodwill

They then wanted to re-verify my account (which was already verified) further documents.

I have submitted, then my account was completely deactivated.

It would have been better than nothing, and nice if they had at least left me the bonus after all the bad

Because of the bonus, by the way, I also wrote with the support in the live chat. "I should not worry that can also be credited manually again"

Me now just completely deactivate the account fits with the chats in Live Chat, not together...

Have the money as I said already written off, am just disappointed that my account was now completely deactivated,
and I was not informed why... In the live chat I was told that my account will be unlocked again as soon as my data was checked again ... And today I can not even log in...





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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 02:47 am CEST#36
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If you read the terms and conditions that the casino writes on its site you would see that you will probably never have access to your account again, I have copied a few parts
And if you read through this you will read in. Point 28 read that even the bonus you have received is declared invalid because you told the support yourself that you yourself have not played and games through third parties are declared invalid so you have thrown your money or your brother your money into the open fire because even the bonus you will not receive according to the terms and conditions

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S****8

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 07:39 am CEST#37
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...there were already cases, there have fetched lawyers the money back ...successfully ...
Because it's not that legal with the OC's ...Ask Google or do some research here in the forum ...

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Anonym

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 08:55 am CEST#38
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If it can be proven that this happened, the online casino will be accommodating. I am quite sure.
Otherwise, the chances are there but rather poor!

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Anonym

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 09:19 am CEST#39
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How can that be that your brother with 15 knows what Online Casinos are and knows with Neteller and can make transfers in your name sounds honestly not worthy of belief and I think the oc will give you here nothing back that is a funny story

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S****y

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 09:26 am CEST#40
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Master don't hold it against me but this story is unbelievable until you can't believe it anymore. I think you had Saturday evening not under control were perhaps heavily drunk and have gambled uncontrollably. It has also happened to me, so the right is close that it was so. Then the next morning you realize what happened and think up stories about how you can get your money back. Even if it is true what I do not believe: Imagine your "brother" steals 100 euros from your wallet and goes with his girlfriend expensive dinner. Since you can not even the day later to the innkeeper and say: yes moment times that had been my 100 and want him back.

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