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Public complaints: Quasargaming - Little brother drains account and gambles away 5000€. Account locked - My experience with support

Topic created on 17th Jul. 2018 | Page: 1 of 9 | Answers: 86 | Views: 21,131
Master

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 12:18 am CEST#1
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Hello Forum,

for a given occasion I would like to inform you about my experience with Quasargaming and the support

To the prehistory
On 9.7.2018 I got up as usual, and had to find out shortly thereafter that from my account 4,520.25 EUR via Giropay a payment was made to Sofort Bank. After I almost dropped the coffee cup out of my hand, I found out with a short research that the payment went to Neteller. After logging into Neteller I saw 18! Transkations (4410€) to Qusargaming. And this is where the whole dilemma begins....

Then after logging into Quasargaming I saw different transactions (18) in deposits and thought I don't see right
At the same moment, my little brother (15) underage confessed to me that he "stole" my cell phone while I was sleeping and made the debit/deposit to play at the online casino. Geistes gegenwärtig I immediately contacted the support and described the case that my little brother stole my phone, and he has made the deposits. I was then told by support that I should change all passwords, which I did immediately, and they will find a solution, I should wait for a response from support via email

After another login on the same day at Quasargaming (9.7.2018) I was told that I am excluded from real money games, they need missing documents
to verify my account. I have uploaded the data via the login on the same day, and sent extra again by mail. More than a message they would check the documents and then contact me by e-mail I have not received to date

Over the last few days, I then contacted the Live Chat several times to see if there was already a solution. I was then well talked to find a solution, and that the security department is already on the case, and contact me, if something is still missing, or a solution is available. I was then comforted, I should still be patient for an answer, it could take up to 72 hours

At almost the same moment I saw that my account was credited with a bonus of 441€. Since my account was excluded from real money games for the purpose of re-verification, I could not and did not want to use it for the time being.
Master


Since I have today 16.7.2018 still NO email from the "security department", I wanted to ask again in the live chat, where it hangs the I have not yet received a mail from the security department

When I then wanted to log in today, I received the message that "username or password" is incorrect. After I then contacted the support via live chat, I was told that my account was completely deactivated by the security department, that the decision is final, and on a reopening is not possible

On my question how it looks like for the purpose of repayment / solution: Quote: "Unfortunately, there can be no refund. In the terms and conditions it is precisely laid down that we assume no liability for third-party access and that the player alone is responsible for password security and protection of account access

Quasargaming (the live support) is claiming that I violated the terms and conditions, and therefore my account was deactivated.

Not only my money that my little brother (15) has paid in is gone, but now also my last hope of the bonus of 441 €, because my account was deactivated.

If my money is already completely Futsch, I would have at least counted on the bonus....

Until now Quasargaming was for me eigentilch a serious casino, and I really thought with them you can talk... My account now to lock completely I do not find fair!

I would have at least counted on the "bonus". Me now just so Abpeisen I find but really not fair ...

An e-mail with the "decision" I have by the way until now übringens still not received...

Keep the money, refer to the terms and conditions via live chat, deactivate the account and take the bonus (the last hope)..

My latest experience: Denen is the complete Sch****egal...!

Question for you: If I have violated as according to support chat but against the terms and conditions, and therefore my account was blocked, are not the deposits then also unjustified? Does anyone have similar experiences ? And what do you think?

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Anonym

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 12:26 am CEST#2
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Good evening

To put it casually, Quasar is absolutely right. Imagine all users would argue like you.
How will you prove it and you are responsible for your login and your phone, tablet or pc.
What can the casino for it?

See your contribution skeptically to be honest I think you want to come hell or minimize your losses back

Greetings sergio

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Anonym

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 12:32 am CEST#3
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I would never go out on a limb and claim that the story is completely bogus from end to end. But I go there with sergioslot about...

Anyway, the money is gone and I have no idea what you want to do with it, that you at least want to have the bonus!?

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Anonym

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 12:34 am CEST#4
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Now imagine I spend 5000 over power at Rizk.
The next morning I say it was my brother.
What do you think Rizk makes?

They give with 10 superspins and good is hahaha

Even if the story is true, you have had bad luck according to AGB. That will tell you MGA and any lawyer as well

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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 12:45 am CEST#5
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Liked this post: Anonym, Avatar von OnkelBirne OnkelBirne
I see it the same as the others you will get according to the terms and conditions nothing back to the blocking you are in my opinion also partly to blame because by an access which is not done by you have told the support and they thus the security of the account can not guarantee it is indeed a pity that it is for itself so but you can unfortunately God not to change why but for heaven's sake you have not locked your phone like everyone else via PIN pattern or fingerprint and what I also can not really understand how the payment Provider giropay transactions which are secured by a Tannummer where you either a TAN-List or at the Sparkasse e.b. the Sparkassen tan app where also a password must be entered to get access to these tans at all and knows that in this app the passwords for the tan app can not be stored so he would have to know the password which in my opinion is very unlikely because even my sister does not know my passwords for this reason I'm really sorry for you but I believe the this story definitely not

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Knochen
Elite

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:07 am CEST#6
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It is a very difficult case but first of all it should be clear that the casino is not responsible but your brother. In the first moment the casino really can't know who is playing at the moment and of course only you have the responsibility for your account and your passwords. However, if over 4000€ in one night differs greatly from your other deposits then it looks suspicious and it is obvious that a loss of control has taken place. I do not see the casino in the obligation to pay back. However, I see your brother in this obligation.

If this story is true, you should urgently talk to your parents, go to addiction counseling and go through the whole program. The earlier such an addiction starts, the more difficult it is to overcome it later.

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Master

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:07 am CEST#7
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Hello,

i just don't think it's fair to completely ban me for this now. I am a player in Quasargaming and Ovocasino for years,

sometimes more sometimes less, and have left something there for years!

5000€ is not little money and it was exactly as I wrote it. It was my little brother! (he regrets it, but unfortunately also brings me nothing)

Of course, I would have liked to "at least" then claimed the bonus! Better than nothing, right ?

The money I've already since the support has stalled me on 2 day, sogut as written off. One believes but now and then still in the good in people!

I found Quasargaming always serious, but now to make themselves so off the hook, just lock the account, with such a high bonus! I dont know..

Also the 441€ from the bonus is a lot of money as I find. Of course I would have then gladly taken. But I did not get the opportunity to do so...

I never said I would like to have the 5000€ back. I have asked me as a gesture of goodwill to come up with a solution...

Edit: Thanks for the participation, and your opinion about it. Quasargaming would see to 100% at the play behavior that I have not been
I do pay in a little more sometimes, but the difference is huge. I would also have been satisfied with a bonus, better than nothing!
Why does the live support say to me change password, I have to verify myself again and stall for days, if they lock my account anyway?
I do not understand! At least the bonus could have left me. 441€ is also not just little...

I have by the way at no time thought that my brother me the passwords from and remembers when I zb. unlock the phone, or sat at the PC. So smart I was unfortunately not ...!


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ruhrpott
Expert

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:19 am CEST#8
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With all due respect, I can't believe a word of it. It seems almost as if the (allegedly) wrongly made deposits become a minor matter and you much more itchy that you can not use the bonus. In your last post alone, 2/3 of the text is about the fact that the no longer usable bonus can not go at all
I am also quite new here, and therefore hold me back a bit, but do you think the people here are stupid and can not count 1 and 1 together?

PS: I would be in favor of you uploading all correspondence between you and Quasar. So that you, if this should correspond to the truth, could have the possible possibility that at least your account could be unlocked again. But as I said, if this should be true at all that there were these conversations and the reason for the blocking could not have been another.

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Master

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:23 am CEST#9
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I have already come to terms with the fact that the almost 5000€ are gone,
DESWEGEN I would have been satisfied with the bonus. - Better than nothing... Or?

Even I lose times and wins not always, that's part of it. I have therefore never turned to the support. That's just part of it!
This time it was not me and I thought Quasargaming is serious and with them you can talk... But I don't even get an email. Only my account deactivated..
And yes, I also think they see that with great certainty at the game behavior, which would come to me! Interested there but apparently no one. Unfortunately!

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M****3

Quasargaming - Little brother drains account and gambles away 5000€....

17th Jul. 2018, at 01:29 am CEST#10
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ruhrpott wrote on 17/07/2018 at 01:19: With all due respect, but I can not believe a word of this. It almost seems as if the (allegedly) wrongly made deposits become a minor matter and you are much more itchy that you can not use the bonus. In your last post alone, 2/3 of the text is about the fact that the no longer usable bonus can not go at all
I am also quite new here, and therefore hold me back a bit, but do you think the people here are stupid and can not count 1 and 1 together?

Exactly how I see it too I think rather you have gambled away the money in the night itself then wrote to the Live Chat said it would be your brother and been and only then saw that you have a bonus on the account the casino has reacted to your message regarding the account abuse completely right and closed the account to prevent further abuse when you realized the reward you must have thought shit why did I do that as I said I still do not believe you from the story you tell a word because you need for the Deposit of instant banking a TAN which you get either through the app which must be secured by a password or through a TAN-List furthermore you could have secured your cell phone with the measures that are provided accordingly (screen lock fingerprint password or pattern) and you should always make sure that passwords that you use when you are in the presence of other people either are not seen or are changed after some time to prevent these as you wrote I have e.g.b. my phone via fingerprint and my Google account protected because I never use the password for the Google account can see this also no one and my fingerprint can also no one falsify it may be that he is the password which was perhaps also stored at the online casino as well as at various payment providers which one is over the Internet also stored but if you use a tan app what is actually nowadays is common nowadays this is extra protected by a password and I can only speak of me personally I make one to two transfers a month and with these transfers it would be impossible to look at the password from also I must say it I find it reprehensible that your brother may look over your shoulder at the online casino gambling although he is underage and has no idea of it and also still no proper relation to money

Edit: because you were faster with the input and your last post is above me where in it you write again because of the bonus I really think that you have gambled away your money yourself just do not want to admit it because if I were in your place I would not care about the money and would be so on the bonus Pochen

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