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Public complaints: Lapalingo bonus condition met. Refused withdrawal

Topic created on 30th Jun. 2017 | Page: 1 of 2 | Answers: 17 | Views: 13,904
Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 01:35 pm CEST#1
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Hello gambleJoe


Maybe you can help me. I have paid at lapalingo.com in the last few weeks several hundred Eur eigezahlt, but hardly won anything, until yesterday I received a 10 EUR bonus and ersteinmal very much had to convert until I

could unlock the money. And I was lucky that I still had 150 EUR on it after the conversion. However, I first had to convert the Bonus money into real money or have it paid out. I have then also done and in my account

was then only 100 EUR instead of 150 EUR. I had to find out in the terms and conditions that you can convert max only 100 EUR. Ok,
50 EUR were gone. Good that I have not won more. The 100 EUR real money were thus on it and I decided further

to play. It was again an eternal up and down, until I had some luck at jollys cap and won 400 EUR. i gambled away 50 of that and cashed out 350 EUR. I also already got the message that it can take up to 24 hours....

This morning suddenly the shock. Withdrawal was canceled and on my account was only 100 EUR. In the chat I was not helped further. Is supposedly in the AGB's so in it that you can pay out max. 100 EUR. However, I have yet

the bonus money of 150 EUR as mentioned at the beginning converted and it was me already the 50 EUR deducted and the amount was now real money and freely available. Can you give me any advice? I have already deposited quite a bit of money there and then are

i am denied 350 EUR? Would be grateful if you could help me in this regard.

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Daniel
Elite

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 01:39 pm CEST#2
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Thank you for your complaint. Since Lapalingo is listed with us, I have immediately forwarded this issue to the manager of Lapalingo. You have sent me the usernames via email.

So I see it exactly as you do.

1. You have won 150€ with the Nodeposit Bonus from Lapalingo.
2. The money was canceled, except for 100€. That's ok. You had no Risk, because bonus without Deposit, and in the AGB's stehthts also so drin.
3. You have now won from YOUR 100€, a total of 400€ and you can withdraw 350€.
4. Lapalingo has not paid out the money, but canceled and left again only 100€. From my point of view, this is not ok on the part of Lapalingo!

You have already used the bonus and fulfilled the conditions. There were withdrawable funds in your player account. Lapalingo will certainly argue that you can only pay out 100€ and can only win again after the payout.

However, I think this argumentation is wrong! Because whether you now pay out the 100€ and then 2 days later again 50€ deposited and wins comes down to the same. Here Lapalingo would also have paid out without any problems.

I am curious about the answer. Maybe you just caught an employee in support, which has something pennt.

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 02:52 pm CEST#3
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I have properly implemented the bonus and the bonus as described in real money, which may amount to max. only 100 eur to be paid. You have to confirm the whole thing extra, because if you do not do it, it happens as with me that of 150 Eur 50 Eur were retained. You can also only pay out if you have fulfilled all bonus conditions and that was the case with me. I have even already received the withdrawal confirmation. I have also made screenshots.

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 03:01 pm CEST#4
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Why am I not surprised by this behavior of Lapalingo...? Playbet24, Löwen Play, Lionline, Novomatic, forced retargeting of gambling addicts on Springer websites like Bild.de

Well the "PR" here, will bring these kind-hearted heart people already in the case that you then "Kulanz" will apply.

I keep my fingers crossed that the at least here times serious behavior will put on the day.

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Daniel
Elite

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 05:01 pm CEST#5
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TomWegas wrote on 30/06/2017 at 15:01: Why am I not surprised by this behavior of Lapalingo...? Playbet24, Löwen Play, Lionline, Novomatic, forced retargeting of gambling addicts on Springer websites like Bild.de

Well the "PR" here, will bring these kind-hearted heart people already in the case that you then "Kulanz" will apply.

I keep my fingers crossed that the at least here times serious behavior will put on the day.

Lapalingo has nothing to do with Playbet24 and Löwen Play nothing to do with Novomatic (according to Lapalingo manager). I am abstaining because I honestly have no idea which companies belong to Novomatic and which do not. Lapalingo is also a good casino from my point of view. The numerous reviews on GambleJoe about the payout duration speak a clear language. First payouts, as well as subsequent payouts are rated on average unrivaled so far good. The interest of the players is also high.

With a bonus without Deposit (and therefore without risk), you can of course not expect much and must expect restrictions. And as I said, that Stefan the first win was reduced to € 100, is also completely ok and it is yes clearly pointed out by Lapalingo.

The only thing that defies my logic and what I also find not ok in this case is that the player has already converted the bonus and he has thus already used his own money again and won.

He has already played for his own money. If he had paid out the money now and then deposited the money a day later again and won, he would also receive his money (at least I hope ) According to my logic, this is nothing different.

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 05:22 pm CEST#6
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If they distance themselves from Playbet24 like this they should not let the domain redirect to Lapalingo...

Nothing to do with Novomatic... I deny times, because are not in the halls Novomatic boxes? I do not go to such booths but as far as I know they are there or not? So nothing to do with it is funny also because loewen-play-casino.de offers Novomatic games. To that Löwen Entertainment (not Löwen Play, but a sister company) belongs even since 2003 to the Novomatic group.

But all this does not matter for this case.

The player has to get his money! The casino can even be glad that he has not paid out the real money immediately, otherwise they would have had higher costs. The behavior is simply wrong.

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Daniel
Elite

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 05:51 pm CEST#7
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TomWegas wrote on 30.06.2017 at 17:22: The player has to get his money! The casino can even be glad that he has not made the payout of real money immediately otherwise they would have had higher costs. The behavior is simply wrong.

I also see it that way. Let's see what Lapalingo will say about this ...

To Playbet24. Of course I have also asked Lapalingo about it. The redirection makes apparently some Affiliate without Affilaite link and they can apparently do nothing about it.

What else were there for KGR casinos. Can you remember any of them?

I have already researched and except for Playbet24 no domain redirects to Lapalingo ...

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 06:04 pm CEST#8
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Well, there is no question of nodeposit bonus, because I have already deposited several hundred Eur before and have not claimed any welcome bonus.

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Daniel
Elite

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 06:10 pm CEST#9
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Well, well that doesn't matter in principle. On that day you gambled with Lapalingo's nodeposit bonus. As I said, in my opinion Lapalingo should pay out.

In general on the subject of bonus: I hate bonus and I would really like it if casinos were not allowed to offer Bonuses at all. Most of the problems between casinos (with smart license) and players come from bonuses and their conditions.

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Anonym

Lapalingo bonus condition met. Refused withdrawal

30th Jun. 2017, at 06:16 pm CEST#10
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Daniel wrote on 06/30/2017 at 5:51 PM

I see it the same way. Let's see what Lapalingo will say about it ...

Regarding Playbet24. Of course I have also asked Lapalingo about it. The redirection makes apparently some Affiliate without Affilaite link and they can apparently do nothing about it.

What else were there for KGR casinos. Can you remember any of them?

I have already researched and except for Playbet24, no domain redirects to Lapalingo ...

I don't know what else there was, I stayed away from them because of the games. Can only remember some dark with Jackpot in the name

It is also the same games that Lionline has now probably taken over...

The redirection is not from an affiliate but rather from the former operators themselves, because the domain is registered since 2010 and was not deleted between time, besides, the domain is just like lapalingo.com also at "1&1 INTERNET SE". Of course, this can also be a coincidence. The holder of the domain is John Jacob Astor and the company Novambiris d.o.o. Serbia

If I look at the Novambiris.com (in the Whois of playbet24.com an e-mail address with the domain is given) there is then Mr. Buelent Kaya of Kaya Gaming kaya-gaming.de in it. There the games appear then also again. That should be it (so KGr) even then or not? I was at that time no partner you but yes.

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