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Public complaints: Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win (Page 3)

Topic created on 22nd Nov. 2017 | Page: 3 of 32 | Answers: 313 | Views: 129,053
Daniel
Elite

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 12:22 pm CET#21
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This thread has been closed
Since we are currently in contact with management, we are closing this thread for now and will reopen it as soon as we know more. As it stands so far it looks like a mistake which was made by a single support staff member.

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Daniel
Elite

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 03:39 pm CET#22
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This topic was reopened

I have reopened this topic as unfortunately a peaceful resolution is not possible. As a first step, until the MGA makes a decision, I have excluded No Bonus Casino from the GambleJoe rankings, as it belongs to the same casino group as Adler Casino.

I'm staying out of this one today and will comment tomorrow evening. I am currently on a personal level so p**sed off (with a few exceptions) of all Online Casinos or the bonus policy of most online casinos. In my opinion 90% of all bonus offers are fraudulent. The players who violate bonus turnover conditions do not do so in bad faith. Players are lured with Bonuses, then hope that Big Winner will violate the turnover requirements, just to have a "legitimate" reason not to pay out.

This situation needs to change urgently.

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DieBlackjackBros
Rookie

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 03:43 pm CET#23
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Did he violate AdlerCasino's bonus policy or not? Or why is no peaceful solution possible at the moment?

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Daniel
Elite

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 03:50 pm CET#24
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DieBlackjackBros wrote on 23.11.2017 at 15:43: Did he violate the bonus guidelines of AdlerCasino or not? or why is currently no peaceful solution possible?

To be honest I do not know. I took a look and from what I saw, I don't see any violation of their T&Cs at first glance. To be on the safe side, I have decoupled NoBonusCasino from the GambleJoerankings for now and you can find it on the last place on GambleJoe until a decision is made by the MGA.

As I said, I'm not in the best mood emotionally at the moment either and I'll take another look at it tonight and try to support the player with all the means I can.

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 05:00 pm CET#25
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So I have now written again the gambling comissoin and the MGA and once again described how the whole thing went down

I understand yes that they block me if I do not comply with the terms and conditions but if I ask again and I am confirmed that I am right I do not see that I am punished at this sum because an employee of the casino is talking nonsensenenad

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 05:27 pm CET#26
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And from third providers is absolutely nothing in the terms and conditions it is clear that the bonus conditions for the OWN apply

I have read it at least 10 times in the last 2 days through there is nothing against which I could have clearly violated
But it says that the payout or block is at the discretion of management
Which means nothing other than they do not want just
If I had lost 225,000 € and not won there would be absolutely no problem
It's sad that they make a win anyway but the greed is just bigger. Or the manager thought that Vienna is in Belgium

Apparently this is but already standard in the slot otherwise there would not be this business condition


  1. We do our best to exclude players residing in Denmark, Belgium, Canada, India, Japan, Malaysia, Qatar, Thailand, Tunisia, Ukraine or the United Arab Emirates from playing with pooled jackpots. In the event that these restriction measures are unsuccessful, players from Denmark or Turkey will not be permitted to participate in pooled Jackpot games, nor will they be paid the jackpot prize should they win it. (Examples of pooled jackpot games: Mega Fortune, Hall of Gods, Arabian Nights).


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Daniel
Elite

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 05:53 pm CET#27
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Tell me, do you remember which website you used to get to Adler Casino?

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 06:03 pm CET#28
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I get me there urrr purely but they can not get away with it
The violate their own terms and conditions

Please look at it yourself

It says that players from AT DE and CH get a 50% welcome bonus

It also says: When playing with a bonus, first play with your cashed money balance before playing with your bonus money nn

I have deposited 100 and got a maximum of 50% from Adlercasino.com and since I play first with my money and I was niiiiieeee under 50€ ( I got the game history) the bonus rules do not apply anyway
They just do not want to pay
The terms and conditions can not be interpreted by anyone with half a brain as the management
That is FACT SO THEY DO NOT COME OF IT

They probably don't know the terms and conditions themselves, otherwise there wouldn't be such problems

Allegedly I have violated the terms and conditions because of the third party Provider of which is but nothing in the terms and conditions

It also says that the casino does not accept bets over the maximum allowed amount and in this case the difference credited
How can I have then bid over the maximum

I think they only play for time until you lose the desire but this time gabz sure notz
us money play.

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 08:50 pm CET#29
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I have now sent the adlercasino an email where they should explain to me what I have done wrong....
I would like them to finally tell me what terms and conditions I have violated and I would like them to explain to me why I am not yet verified and whether they themselves know their own terms and conditions


Please make clear to me what I have violated in your terms and conditions

Everything you accuse me of, you revise yourself through your terms and conditions



Strictly speaking, there can only be one violation

Limitation of liability

Adlercasino.com is only liable if fraud was committed by the management or its employees.

And differently one cannot call that what they make here than FRAUD





They know exactly that terms and conditions are general and they can not pick out what suits them



since I think it is about the max bet at bonus I would like to point out that your terms and conditions do not apply here and I have therefore not violated





Adler Casino offers all new players resident in Germany, Austria or Switzerland a fantastic bonus of 50% on the first Deposit, plus 500 free spins (free spins I never got so it must be about something else)



When playing with a bonus, first play with your cashed money balance before playing with your bonus money.



When a bonus is activated, the maximum bet allowed is 5€. Any bonus as well as the wins will be forfeited after reviewing the gameplay/game history and this decision is at the sole discretion of the casino management.



So I received a 50% bonus from adlercasino for a deposit of 100€. I was at no time under 50€ and therefore I have never played with money bonus



If a bet higher than the maximum amount allowed for a game or table is accidentally allowed, the excess amount over the maximum amount will not be included in the bet and will be refunded to the player. The bet will then be placed at the table according to the maximum bet rules.

It does not describe what kind of bets or what games it should be, but it is general



I was told by the support that I would have gotten from a third Provider the bonus but there is nothing in the terms and conditions of third provider (screenshot) and if I have a bonus from a third party and nothing is in the terms and conditions (because the bonus is not from Adlercasino.com comes) you can also not refer to

they can pay me and should consider whether they want to become either serious or edit their terms and conditions

With 238,000€ I will not rest because I have played this legally

If I had gambled 220.000€ they would have given me something??? Think not therefore what is mine I want to have everything else does not interest me

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nenad
Amateur

Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win

23rd Nov. 2017, at 09:04 pm CET#30
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I will now write to netent

If nothing is done, you should seriously think about whether the Jackpot win and new registration are really coincidence

Since everyone at AdlerCasino.com is so stubborn you can really only assume routine and if that is the case then netent is somehow in there too

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