Public complaints: Fraud: Adlercasino refuses to pay out 225.000€ from jackpot win (Page 32)

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SpinMeUp wrote on 06/12/2018 at 8:48 pm: I don't understand why the TE is getting so much encouragement here.
Possibly it is because he himself keeps presenting the incidents differently, expressing himself unclearly and thus creating a false impression.

ThePogg has already addressed the issue ( https://thepogg.com/complaint/adler-225-000e-jackpot-is-frozen/ ) and unsurprisingly decided in favor of the casino.
Considering the facts (see link), there is no other option:

Player deposits 100€ and receives 100€ bonus. He immediately wagers 12€/spin and falls below 100€ balance, and thus into the bonus balance, with which the absolutely usual bonus guidelines apply. I hardly know any casino anymore that does NOT keep a 5€/spin Max Bet Rule on bonus credits. It's a mystery to me how the TE could even get the idea to exceed the max bet rule by 7€ from the beginning.

From the moment the TE falls into the bonus balance (i.e. below 100€) and bids more than 5€/spin, bonus and all following wins are null and void. Every casino has these terms and every casino also implements them in the case of obviously intentional behavior (here present). The most accommodating thing a good casino still does in case of intentional Bonus abuse is to refund the Deposit or give the customer a "fresh start", here: 100€ + 100€ bonus.

So it doesn't matter that the TE received the Jackpot win with INTENTIONALLY played through, wagered "former bonus money", because the Bonus money was never played through, as it was null and void from the 1st spin.
Every casino would have decided like this.

It is of course understandable that the player is now looking for any possible loophole, e.g. clearly formulated terms and conditions (point 18) reworded, which are not at all applicable to his case. This is therefore probably also due to his poor knowledge of English, which does not make the whole thing easier.
Nevertheless, the TE remains guilty of the answer, how he can come at all on the idea to bet with a bonus 12€ per spin from the first second - knowing that absolute industry standard 5€ / spin maximum are. I can only explain this to myself by intention - after a six-figure "win" the dilemma is now of course big and I bet the TE could bite himself in the butt for his scatterbrained behavior.
Even if I think it can give little comfort: for about 70%, a big gambling win is not a win in the medium term, but the worst loss of their lives, in the worst cases even literally.

Nevertheless, I wish the TE all the best and good luck should he want to take the case to a Maltese court.

P.S. By the way, the jackpot was not kept or ever received by the Adlercasino, but remained with netent and was later distributed to the next, rightful winner.
By the way, every casino is happy when one of their players wins a pooled Provider jackpot, because it is free advertising for the casino itself, without them having to pay the high win themselves, but they can advertise with it. So in this case, the Adlercasino would have benefited from awarding the jackpot to the player.

The MGA has decision-making authority and casinos licensed by it are bound by the MGA's decision. If the MGA had awarded the jackpot win to the player, the Adlercasino would have paid it out or otherwise lost its license. However, the MGA decided against the player and in favor of the casino for understandable reasons, just like thepogg.

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Slotcrusher wrote on 06/30/2021 at 03:43 PM

seh I also so! he has clearly violated the 5€ maxbet and therefore the win was retained! is indeed kackxx, but is just in all agbs almost all oc! that's why the money was already paid to another player, because they are sure that their agbs hold up in court!

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