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Public complaints: DrückGlück does not pay out 11.000€ due to system error [case solved] (Page 3)

Topic created on 30th Apr. 2018 | Page: 3 of 5 | Answers: 41 | Views: 16,202
Steve1860
Visitor

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 02:24 pm CEST#21
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I had played a full screen with 10 lines, which is also evident from the screenshot I made (in the background, the full screen can still be seen) I looked through the game history at DrückGlück and also made a screenshot of it.

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Anonym

DrückGlück does not pay out 11.000€ due to system error [case...

30th Apr. 2018, at 07:57 pm CEST#22
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If they call again then you say communication exclusively by e-mail, because there you have a proof of what has been discussed.
By phone, you can promise a lot but whether there is then in the end a proof?

System error in their heads, there you see once again how mendacious and dirty the industry actually is.
System error? it is still checked? What now? They contradict themselves there...

I would in your place IMMEDIATELY switch on the MGA and file a complaint, the MGA examines the matter thoroughly, they will be able to evaluate whether there was something wrong or not.



Congratulations on the win, BoD does not run with me at the moment now I know where my Kohlem are.

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sigi36
Amateur

DrückGlück does not pay out 11.000€ due to system error [case...

1st May. 2018, at 07:15 am CEST#23
1 Like

Liked this post: J****r
hi,

Just the name of the casino.... "Drücken Glück" already sounds shitty...
The "presses" themselves with profit payouts.....one should put this casino on the black list!
hope you get your money
lg
sigi

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Steve1860
Visitor

DrückGlück does not pay out 11.000€ due to system error [case...

2nd May. 2018, at 01:37 pm CEST#24
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Here is a small update:
I have not received any new information in the meantime, the money is still in my account.

I have now contacted support 4-5 times to find out what's new and to put a little pressure on them. But I get the same phrases all the time:
-we will contact you as soon as there is an update blablabla

So seriously, I'm now really p**sed off. They have a bug in your!!! System and do not get it for 4 days in a row to tell me what's going on.

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Steve1860
Visitor

DrückGlück does not pay out 11.000€ due to system error [case...

2nd May. 2018, at 01:45 pm CEST#25
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An update right after this:
Just got the call that the management makes an exception and I get the money paid.
What exactly went wrong now I still do not know, but in this case it does not matter for now.
Thanks to all for your tips etc.

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Anonym

DrückGlück does not pay out 11.000€ due to system error [case...

2nd May. 2018, at 01:51 pm CEST#26
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Well then congratulations on this great win !!! I would still be interested in what the whole should ?

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s****e

DrückGlück does not pay out 11.000€ due to system error [case...

2nd May. 2018, at 01:52 pm CEST#27
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MGA...... they put it through its paces, of course.
Several kilometers away, you won't hear a thing about what the
Casino presents to the MGA as alleged "evidence", or whether they're cheating.

Percentage-wise, they decide under 1% for the casinos.
Even if admittedly the players themselves are often to blame.

The MGA is always praised here as the holy authority,
where 99% of the complaints are shot down anyway.

They are absolutely non-transparent, and thus for me unseriös!


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Anonym

DrückGlück does not pay out 11.000€ due to system error [case...

2nd May. 2018, at 01:53 pm CEST#28
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Steve1980 write but times the licensor MGA to I had with luck itself already problems They wanted me at that time € 6000 not pay out because I have allegedly violated Bonus terms what is not even true I could also prove it completely and after I then reported this to their licensor I received my money after two weeks have violated what is not even true I could also prove it completely and after I then reported this to their licensor I received my money but was also the last time that I have played at the

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Anonym

DrückGlück does not pay out 11.000€ due to system error [case...

2nd May. 2018, at 02:09 pm CEST#29
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stkrie wrote on 02.05.2018 at 13:52: MGA...... they put it through its paces, that's for sure.
Several miles away you don't get anything that the
Casino of the MGA as alleged "evidence" presents, or whether the what mauscheln.

Percentage-wise, they decide under 1% for the casinos.
Even if admittedly the players themselves are often to blame.

The MGA is always praised here as the holy authority,
where 99% of the complaints are shot down anyway.

They are absolutely non-transparent, and thus for me unseriös!



Currently have a case running at the MGA, what it is about does not matter if necessary after output I will disclose here or not.

The MGA has repeatedly reported back to me that they are currently evaluating the transmitted data they have received, and will report to me after completion of the examination also sent me the statement of the casino I should comment on it again.
Luck had that I belong to the 1%.
And let's be honest, the bonus offers are on the edge of legality which does not mean that it is not allowed, if the MGA gives the casinos there right, then that is so right even if you may disagree.


I would always first write to the licensors, and GambleJoe as the very very very last instance in the case to switch (contacts to the manager, etc.).
If I read in the forum that users offer help and interfere in the matters I would also not comment as a casino at some point, if 20 different people stick their nose in there.
It is a matter between casino and player!
Best example of the 17 year old ... Since people write to the casino and demand a statement from the casino wtf?!? why should they comment on this is a matter between A and B and not between A,B,C,D,E and F . Privacy and so, that's none of your business.

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tontoo2
Experienced

DrückGlück does not pay out 11.000€ due to system error [case...

2nd May. 2018, at 02:12 pm CEST#30
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Congratulations on the win.

Guess the system error is that the spin went through to you, there was no "your connection is slow" spel abort. ðŸ˜'

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