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Langhans, on 14th May. 2024 at 12:41 pm CEST
Wunderwins deliberately blocks payout - suddenly dubious ?
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i've been with Wunderwins for a long time and actually thought this casino was reputable.
Never had any problems with withdrawals and successfully verified myself 2 months ago.
Now that they have the new Khawanake license everything is different!
I deposited as usual via Paysafecard and wanted to make a withdrawal of 1000 euros to my paysafecard account.
Suddenly I see that the paysafecard option no longer appears in the payout. So I chose a different method.
The next day I received an email saying that I had to verify myself again and that I should click on the secure link.
The only problem is that there was no secure link in the email.
Now I wrote to the support and reported the problem. They assured me that I would receive a new email with the Verification link.
The email came after a few hours but again without this link! Now they turn a deaf ear and no longer respond to my emails.
I was able to verify my identity and address via the website (when depositing) but what about the payout?
I can probably forget about the 1000 euros now because I suspect that they did it on purpose that they don't send me a link and close the account if I can't verify myself successfully.
I have never experienced anything like this.
Does anyone have similar problems or can someone help that would be great...
LG
rebirth75
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Wunderwins deliberately blocks payout - suddenly dubious ?
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Employee: I can send you a new mail with a link
Me: ok
Employee: Has the mail arrived?
Me: Yes
This is how this problem was always solved - you probably caught an incompetent chat employee
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Wunderwins deliberately blocks payout - suddenly dubious ?
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Wunderwins deliberately blocks payout - suddenly dubious ?
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The method is no longer available because PSC is under pressure from the German government not to process payments to illegal casinos - it's not the fault of PSC or the casino
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Wunderwins deliberately blocks payout - suddenly dubious ?
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Wunderwins deliberately blocks payout - suddenly dubious ?
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you can no longer pay in or out from DE with psc and if you want to use a payout method that you have never used or deposited with before, it has to be verified. a completely normal process. if you get a grip on yourself then the world will look different again in 2-3 days, then you will be verified for sure & have your money! recently had to wait 8 days for my first payout from the westcasino..that wasn't nice but that's the way it is now sometimes
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Wunderwins deliberately blocks payout - suddenly dubious ?
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Wunderwins deliberately blocks payout - suddenly dubious ?
Liked this post: rebirth75
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Wunderwins deliberately blocks payout - suddenly dubious ?
Liked this post: rebirth75
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Wunderwins deliberately blocks payout - suddenly dubious ?
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Wunderwins deliberately blocks payout - suddenly dubious ?
Liked this post: rebirth75
Don't give up, sometimes you get in the chat to someone who is incompetent or ignorant, another supporter may take care of it more intensively
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Wunderwins deliberately blocks payout - suddenly dubious ?
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wow what progress Kim has actually discovered the missing links
sometimes it really feels like you're communicating with cavemen - just experienced it again yesterday at spassino they must all be working in their home office with residual alcohol in their underwear and all replies that aren't copy&paste overwhelm these people in their job
at casinos where almost nobody plays you get the answer or help before you have finished writing your question
keep your fingers crossed that it won't take another week with kyc + payout!
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