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Casino verification: [solved] Platincasino wants to screw me - verification takes time (Page 4)

Topic created on 01st Jan. 2021 | Page: 4 of 5 | Answers: 40 | Views: 10,522
IgorKr10

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 12:53 pm CET#31
1 Like

Liked this post: Anonym
Can recommend Jetbull to anyone by the way. No 5 seconds rule, Verification is done within 48 hours. Deposited 200€ there and paid out 2400€. Money was in the account the next day


Can only positively agree with everyone else who recommended the casino before. ( In another thread)

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IgorKr10

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 01:11 pm CET#32
0 Likes

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derzweifel wrote on 05.01.2021 at 12:51 pm
Platin definitely does not belong on a Blacklist, from my point of view it is currently one of the top casinos

LG

Can't agree with you there. Never experienced such a crap house. You are a new customer and get such crap. So you win but no customers

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Anonym

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 02:43 pm CET#33
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derzweifel wrote on 05.01.2021 at 12:51 pm
Platin definitely does not belong on a Blacklist, from my point of view it is currently one of the top casinos

LG

If it was, there wouldn't be threads here related to problems with the casino here.

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Anonym

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 02:50 pm CET#34
1 Like

Liked this post: Avatar von IgorKr10 IgorKr10
Caro wrote on 04.01.2021 at 16:43
I have to clarify something here for a moment, unfortunately the user did not submit the correct documents or the requested documents correctly. After I contacted Ihabka, he uploaded the documents correctly and within a few minutes his account was fully verified. The casino definitely did not make a mistake here. I know there are several players complaining about this casino right now, but I can always help in most cases.

Have you ever thought that Platin might take advantage of you? They know that you care about it and let the few people from you help and who do not know that you exist, then have probably had bad luck?

For me these are a few cases too many with the verifications. In case of faulty uploads on the part of the customers, the support there has to take care of it and presents itself as a helpful partner and does not leave the customers out in the cold.

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Caro
Expert

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 03:31 pm CET#35
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wwedraft wrote on 05.01.2021 at 14:50
Have you ever thought that Platin could take advantage of you? They know that you care about it and let the few people from you help and who do not know that you exist, have then probably had bad luck?

For me these are a few cases too many with the verifications. In case of faulty uploads on the part of the customers, the support there has to take care of it and presents itself as a helpful partner and does not leave the customers out in the cold.

Exploit me? I contact Platincasino, not the other way around I write the manager (who actually has gaaaaanz other tasks) currently daily and she also said last week to me that it can come at the moment to delays, because really much is going on... Platincasino reads already and knows how many threads are open. That it is not positive feedback in the case, the manager also knows and therefore tries very hard to help me / you.

The support cares and sends e-mails to the players again and again. But there are also players to whom I have to explain again how which document has to be uploaded. In the case of IgorKr10 it was the same in green. After I explained him how to upload the documents, he uploaded the bank card again, I told the manager and he was not even verified within 20 minutes

My "job" is not only to improve the communication between player and casino, but I "play" here very often also the support

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IgorKr10

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 03:41 pm CET#36
1 Like

Liked this post: Anonym
Wanted to give feedback. After asking Caro for help I was verified within a few hours. I haven't experienced anything like this in any OC and I think it's terrible, what about the people who don't know Caro or the whole forum ? I personally will keep my hands off Platincasino.


Big thanks to Caro!

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Anonym

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 03:46 pm CET#37
1 Like

Liked this post: Avatar von IgorKr10 IgorKr10
Caro wrote on 05/01/2021 at 15:31
Taking advantage of me? I contact Platincasino, not the other way around I write the manager (who actually has gaaaaanz other tasks) currently daily and she also said last week to me that it can come at the moment to delays, because really much is going on... Platincasino reads already and knows how many threads are open. That it is not positive feedback in the case, the manager also knows and therefore tries very hard to help me / you.

The support cares and sends e-mails to the players again and again. But there are also players to whom I have to explain again how which document has to be uploaded. In the case of IgorKr10 it was the same in green. After I explained him how to upload the documents, he uploaded the bank card again, I told the manager and he was not even verified within 20 minutes

My "job" is not only to improve communication between the player and the casino, but I also "play" support here quite often

Exactly what you describe here is the job of Platin support

Of course you can take advantage of that! They take players with fast Verification where it is worth it. The others supposedly have to wait and are stalled. Therefore, the forum is the perfect place for them to possibly have no support at all and is managed only by 1 person.

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Anonym

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 03:49 pm CET#38
1 Like

Liked this post: Avatar von IgorKr10 IgorKr10
IgorKr10 wrote on 05/01/2021 at 15:41: Wanted to give feedback. After asking Caro for help, I was verified within a few hours. I haven't experienced anything like this in any OC and think it's terrible, what about the people who don't know Caro or the whole forum ? I personally will keep my hands off Platincasino.


Big thanks to Caro!

Congratulations! I can understand you there very well that you do not want to play there again.

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Fienchen28
Rookie

[solved] Platincasino wants to screw me - verification takes time

5th Jan. 2021, at 04:04 pm CET#39
0 Likes

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I am now past the 48 hours and not verified yet not even looked at the documents

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Caro
Expert

[solved] Platincasino wants to screw me - verification takes time

6th Jan. 2021, at 12:43 pm CET#40
0 Likes

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Fienchen28 wrote on 05.01.2021 at 16:04: I am now over the 48 hours and not verified yet not even looked at the documents

Fienchen28's account is now also fully verified

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