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Casino verification: Part of the surname is missing

Topic created on 21st May. 2020 | Page: 1 of 1 | Answers: 7 | Views: 1,212
Wich92

Part of the surname is missing

21st May. 2020, at 12:08 am CEST#1
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Hello all,

I have a 4 digit sum on the account at Lapalingo and wanted to verify my account. I noticed that my last name is not displayed correctly. There is WICH instead of WICHMANN ... I wrote in the Live Chat that it should please be put right . there I was only told that it is forwarded and they have no authority for a change but I have already uploaded my perso and it is apparent there . in the support by mail is not answered . I think this happened by autocorrect because my usernames are always WICH ... my question is if I could get problems now ? Is lapalingo correct and recognizes this ? I have uploaded phone bill, certificate of authority, driver's license, ID card . Everything is still pending for 3 days

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Anonym

Part of the surname is missing

21st May. 2020, at 09:15 am CEST#2
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Hello. If you do not have ten other accounts with the names WICHA -WICHS or WUCHA. I think nothing will happen to you, although of course it could fail at every click on the account that the name is not correct. So it is best to clarify before depositing first

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upola
Legend

Part of the surname is missing

21st May. 2020, at 09:26 am CEST#3
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So honestly, when I register in a casino I make sure that my data is correct.
I check that three times.
In many casinos there are otherwise exteme difficulties when paying out.

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Wengust
Experienced

Part of the surname is missing

21st May. 2020, at 11:24 am CEST#4
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Yes that can happen to me but normally you can already change it in the chat or in the profile but I do not know now how it is at Lapalingo

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Wengust
Experienced

Part of the surname is missing

21st May. 2020, at 11:26 am CEST#5
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Ok in the profile you can not change it but also do not understand why the chat can not do that with a document eg.

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Anonym

Part of the surname is missing

21st May. 2020, at 12:00 pm CEST#6
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The chat has no authority to simply change your name, where are we?

@Wich92
There may well be problems. The casino is not obligated to pay out your money due to your violation of the terms and conditions. If I were you, I would be patient and wait until the appropriate department contacts you

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Wich92

Part of the surname is missing

21st May. 2020, at 12:36 pm CEST#7
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Thank you dchonmal for your comments I just wait what still

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Wich92

Part of the surname is missing

21st May. 2020, at 03:05 pm CEST#8
1 Like

Liked this post: Anonym
Thank you guys, quick update the have amended and accept it .... 👌🏼

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