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Casino verification: Jackpot pirates, simply verification harassment...

Topic created on 03rd Jul. 2023 | Page: 1 of 4 | Answers: 33 | Views: 4,323
Hanshanshans
Expert

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 03:12 pm CEST#1
6 Likes
Must let off steam...
Last week I deposited 50 euros with the pirates. A bit gedaddelt, then no longer want to press manually and at 57 euros decided to pay out again.
Two days later the payment was canceled because...
my ID card, which was verified in August 2022 and accepted at that time, was damaged. Hmmm....
Why, is the damage irrelevant for a Verification, with a payout this then plays a role? This makes no, but really no sense at all.
I was allowed to Deposit with the damaged document. Did I play in a casino with a German license without valid verification? Am I allowed to do that at all? Did the pirates do a sloppy job with the verification?
Admittedly, there really is a small tear in the ID card, with the appropriate magnification. There's probably a guy like that who spends all day looking for damage to documents and is thrilled when another one is discovered.
Of course I sent an email to the pirates. Hereupon I received a first, little meaningful standard answer. Live Chat is not available or exclusively occupied by a chatbot.
I got another email. Here it says:
"We verified your account in August 2022 with a damaged ID card.
Unfortunately, due to a new policy, we cannot approve your withdrawal. We are required to only approve valid and intact documents when approving withdrawals. We apologize for the inconvenience..."

So-so, new policy. Possibly, but why am I not made aware of it the moment this policy affects me, so I can then renew my verification if necessary before I am "allowed" to deposit?
As a "solution" I was told I could re-verify myself, with a passport (I don't have), or with a new ID... of course, to pay out 57 euros, I apply for a new ID for 35 euros plus the cost of photos. The old one was and is accepted everywhere.
By the way, all documents still have the status "approved" in the profile.

not having 57 euros is of course not a big drama, here the principle is simply not right at all.
If regulations are already necessary and accepted by the player, one can demand that it is paid out without any hanky-panky and arbitrariness.

State of affairs, account is virtually shut down. I can not deposit, what for? Paying out is not possible anyway. Playing is also not possible without verification. So I can't gamble away my credit, or try to make more out of it, that maybe (grudgingly) a new ID card would be worthwhile.
That means I can be "happy" about 57 euros in two years, then I need a new ID card anyway.

I am served, JackpotPirates, never again.
Anyone ne similar experience made?

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Stromberg
Legend

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 03:21 pm CEST#2
2 Likes

Liked this post: Avatar von Hanshanshans Hanshanshans, Avatar von Saphira Saphira
Then see but that you log in there once in 11 months, otherwise an inactivity fee is required by 5 euros a month...
Afterwards you look forward in 2 years otherwise on the sixpack that you can buy from 50 euros then still, and then the coal is gone... 🙈🤷😂

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T0uchTheSky
Elite

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 03:50 pm CEST#3
3 Likes

Liked this post: Avatar von Hanshanshans Hanshanshans, Avatar von Pat1991 Pat1991, Avatar von Saphira Saphira
Pirates are like that, have no rules except guidelines

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DieWunderharke5000
Top Member

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 03:56 pm CEST#4
2 Likes

Liked this post: Avatar von Hanshanshans Hanshanshans, Avatar von Max_Bet Max_Bet
Driver's license maybe an alternative?

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Donnie
Expert

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 04:05 pm CEST#5
2 Likes

Liked this post: Avatar von Hanshanshans Hanshanshans, Avatar von Saphira Saphira
But also unbelievable, do they think it's worth cheating for the few euros? What casinos always think...

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Hanshanshans
Expert

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 04:37 pm CEST#6
0 Likes

Nobody has liked this post so far
@ Stromberg, if I calculate correctly, there's not even enough left over for a six pack🙂 Thanks for the Tip though

@Touchthesky, thought, if pirates sail under "German flag", there's maybe some rules... again ne illusion futsch😂

@wunderharke, unfortunately still have the pink rag, which is 27 years old, accordingly also no longer like new

@Donnie, there certainly wanted to be someone employee of the month, completely exaggerated 👎

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Langhans
Expert

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 05:03 pm CEST#7
0 Likes

Nobody has liked this post so far
From a purely mathematical point of view, it costs people > 24 years to provide an intact and valid ID card 3.50/year (35€/10 years validity). In two years you would need a new one. If you would get a new one now, it would cost you 7€, which you don't have to invest yet. However, with that you could collect the 57€ from the pirates, which is why the earned win of 7€ would go directly into the two-year overpayment of the document, which would result in exactly a zero-sum game If you had at least 58€ on the clock...Working profitably is such a pleasant feeling Conclusion: I would let it go...in two years you will become an identity card man and be happy about the 57€ with a little smile on your lips

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hustlehoff
Expert

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 05:26 pm CEST#8
0 Likes

Nobody has liked this post so far
You can get a temporary identity card for 10 euros ^^

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Hanshanshans
Expert

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 06:22 pm CEST#9
3 Likes

Liked this post: Avatar von hustlehoff hustlehoff, Avatar von RiverSong RiverSong, Avatar von Saphira Saphira
@ Surplus Hans😉 58 euros are not enough, have forgotten the cost of photos.😉
In principle, the only harm themselves, since account currently dead, you earn nothing from me.
In the connection, they will certainly not hold me and the best advertising is not such a thing.

@Hustlehoff, just checked. The old ID is withdrawn when applying for the temporary. Could probably state, would have lost the, so leads to even more unnecessary costs. If I stick to the truth and show the "broken" ID, I'm probably smiled at and said goodbye with the words "Come back in two years, it's still wonderful"😂

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Langhans
Expert

Jackpot pirates, simply verification harassment...

3rd Jul. 2023, at 06:52 pm CEST#10
2 Likes

Liked this post: Avatar von Hanshanshans Hanshanshans, Avatar von Saphira Saphira
Hanshanshans wrote on 03.07.2023 at 18:22: @ Surplus Hans😉 58 euros are not enough there, have forgotten the cost of photos.😉
In principle, the only harm themselves, since account currently dead, you earn nothing from me.
In the connection, they will certainly not keep me and the best advertising is not such a thing.

@Hustlehoff, just checked. The old ID is withdrawn when applying for the temporary. Could probably state, would have lost the, so leads to even more unnecessary costs. If I stick to the truth and show the "broken" ID, I will probably be smiled at and said goodbye with the words "Come back in two years, it's still wonderful"😂

That this is not a smart move by the pirates in more ways than one is absolutely correct. By the way...I did include the passport photos in my considerations, but did not consider them to be relevant to the calculation. Reason: the costs for them would be the same today and in two years' time They might even be higher in two years' time... but certainly not lower.

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