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Casino verification: EnergyCasino - do I need to worry?

Topic created on 15th Sep. 2020 | Page: 1 of 2 | Answers: 18 | Views: 3,721
julio772

EnergyCasino - do I need to worry?

15th Sep. 2020, at 01:37 pm CEST#1
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Hey everyone,

had yesterday afternoon in the Energy Casino really quite luck. Had deposited only 10€ via MuchBetter, played DOA2 on 0,45€ and after a few spins got a bonus in which first the 5 extra spins and then actually came the wild line. Zack, new account balance 1333€. (Can gladly times the winning video and / or picture upload here)

Have then requested a payout i.H.v. 1250€, this morning then came the email from Energy Casino, that I please verify me. Should upload my ID, a confirmation of address (bank statement or gas / electricity bill) and a screenshot of the muchbetter account. So far so good, everything is normal up to here and I have done.

After about 2 hours came the confirmation that my ID and the muchbetter screenshot was accepted, but the proof of address was not.

I uploaded a bank statement as proof of address, which actually meets all requirements
Asked in chat why it was rejected, the answer was that it was supposedly not uploaded in .pdf format, which is simply not true. Even on the my documents page you can see that it is a .pdf file.

I have now uploaded another document (DSL & phone bill) in the hope that this will be confirmed in a timely manner and then paid out.

I find it a bit strange, so I thought I would create a thread here. Is this just a stalling tactic of the casino in the hope that I lose my win again?

EnergyCasino is actually a reputable casino that is listed here and with which I would not have to worry, right?

Is for me just 'ne a lot of coal and I'm a little excited....

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Falko
Icon

EnergyCasino - do I need to worry?

15th Sep. 2020, at 01:55 pm CEST#2
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I have photographed a bank statement from the machine with my cell phone in all casinos, and there are quite a few, and sent it there as proof of address. It has been accepted everywhere so far. And so you have done the same and that has this casino so not want to accept?

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DerHamburger87
Top Member

EnergyCasino - do I need to worry?

15th Sep. 2020, at 02:19 pm CEST#3
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julio772 wrote on 09/15/2020 at 1:37 pm: Hey everyone,

had yesterday afternoon in the Energy Casino really quite luck. Had deposited only 10€ via MuchBetter, played DOA2 on 0,45€ and after a few spins got a bonus in which first the 5 extra spins and then actually still the wild line came. Zack, new account balance 1333€. (Can gladly times the winning video and / or picture upload here)

Have then requested a payout i.H.v. 1250€, this morning then came the email from Energy Casino, that I please verify me. Should upload my ID, a confirmation of address (bank statement or gas / electricity bill) and a screenshot of the muchbetter account. So far so good, everything is normal up to here and I have done.

After about 2 hours came the confirmation that my ID and the muchbetter screenshot was accepted, but the proof of address was not.

I uploaded a bank statement as proof of address, which actually meets all requirements
Asked in chat why it was rejected, the answer was that it was supposedly not uploaded in .pdf format, which is simply not true. Even on the my documents page you can see that it is a .pdf file.

I have now uploaded another document (DSL & phone bill) in the hope that this will be confirmed in a timely manner and then paid out.

I find it a bit strange, so I thought I would create a thread here. Is this just a stalling tactic of the casino in the hope that I lose my win again?

EnergyCasino is actually a reputable casino that is listed here and with which I would not have to worry, right?

Is for me just 'ne a lot of coal and I'm a little excited....

First of all congratulations on the win. 10€ in, 45 cents dead or alive goes 99.9% wrong and ends after 5 minute session with an account balance of zero. Great win

To the EnergyCasino I have unfortunately also no good empirical values, despite the powerful promotion on the part of Gamblejoe regarding the casino and repeated free spins offers in the casino on the part of GJ, my Verification was actually in almost every casino easier and less complicated than in the EnergyCasino
It can be said that you will receive your money, as the MGA license and the instances that can be used in this way indicate. Most likely, you have played without a bonus, so you don't have to worry about the payout
But the how and with which obstacles is just the thing, and these stumbling blocks have also been put on my way in this casino
In the end I cancelled my open withdrawal request and gambled it away (absolutely my own fault, that's true)
But: I find the way a casino acts from the time of the withdrawal request and the handling of the documents received, the most important point in a reputable Provider and that was with me in EnergyCasino just characterized by stalling tactics without end. Often, on the part of the operator, the stalling tactics are packaged nicely and cheerfully in statements such as false or incomplete documents - but at the end of the day, it's just stalling tactics, even with you
I see no reason why the documents are handled and checked differently from casino to casino. Here is argued with identity verification for the purpose of money laundering ... Total bullshit! Just the fact that you upload a PDF and the casino says they have not uploaded a PDF.
It's just like when the ice cream vendor puts chocolate ice cream on my cone, and I strictly stick to it, that I would like to have chocolate ice cream, although chocolate ice cream is on it
Tip for you:
In the settings, set your loss limit for the month to 0. So you will not be able to gamble anything more.
Ask daily or preferably hourly about the status of the document check

Congratulations on your win!

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upola
Legend

EnergyCasino - do I need to worry?

15th Sep. 2020, at 02:39 pm CEST#4
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You will get your money.
Already had a few payouts there, were in a few hours on my Neteller Koto.

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julio772

EnergyCasino - do I need to worry?

15th Sep. 2020, at 05:56 pm CEST#5
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Thanks first for the answers - calms down a bit.

That with 10€ Euro also on 0,45€ DOA2 usually the account balance can run within shortest time on 0, I know of course also. I've been playing regularly for a long time and know only too well that it can be quite different. But were my last 10€ on the much better account and had this time just extreme luck.

Bonus money it was indeed not, so there should be no problems from the side, as you write.

The stalling tactics are of course still annoying, especially when documents are rejected completely arbitrarily although they actually meet the specifications and then reasons are given that simply do not correspond to the truth.

The Tip with the loss limit is of course also good, thank you. - Although I think I would also have the discipline not to approach the money so.

I will just report in the thread about the payout or Verification status and hope that you are right and I get my money soon.
Currently, of course, nothing has happened.

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Rasmik12
Top Member

EnergyCasino - do I need to worry?

15th Sep. 2020, at 08:21 pm CEST#6
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Have always received my payouts there as well.
They don't make any problems and also pay out quite fast if the account is verified.

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julio772

EnergyCasino - do I need to worry?

16th Sep. 2020, at 02:49 pm CEST#7
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Small update: An email came this morning that my account is now fully verified.

Payout is unfortunately still not through but I hope times that this is then also timely and without further stumbling blocks.

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Anonym

EnergyCasino - do I need to worry?

16th Sep. 2020, at 02:53 pm CEST#8
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Once the digital paperwork is through, they are really good and fast with the payouts. It's a great casino.

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Falke
Expert

EnergyCasino - do I need to worry?

17th Dec. 2021, at 01:39 pm CET#9
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Have now also managed to win something there.

Under documents it says that you do not need any documents at the moment. But I have just requested a payout. Do they also require documents for the first payout or can it be that they also let the first payout go through without documents?

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Blubbo33
Elite

EnergyCasino - do I need to worry?

17th Dec. 2021, at 02:48 pm CET#10
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For me it was only after full Verification

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