Have also deleted my account there after constant new Verification requests for withdrawals. And Platin's customer service is garbage too. Not recommended for many reasons.
So the cashback sum was paid out to me in real money
To my player account
So it is paid out and ready
The system shows me that I can pay out the whole amount.
Because it is real money
Then I make a withdrawal and think the money comes to the account and just delete times 2150€ ?
Had asked in the chat if I can at least as cashback again?
Can then at least continue to gamble a little
Not even that were ready
From 2200€ cashable credit
I had suddenly only 50 €
Everything else was just gone
Will tomorrow times open a complaint
At least the kolhe to gamble can but let times
Vg
So the cashback amount was paid out to me in real money
To my player account
So it is paid out and ready
The system shows me that I can pay out the whole amount.
Because it is real money
Then I make a withdrawal and think the money comes to the account and just delete times 2150€ ?
Had asked in the chat if I can at least as cashback again?
Can then at least continue to gamble a little
Not even that were ready
From 2200€ cashable credit
I had suddenly only 50 €
Everything else was just gone
Will tomorrow times open a complaint
At least the kolhe to gamble can but let times
Vg
Hello 🙋♀️ I had already written to you yesterday! I can understand you it is about a lot of money you are 😡 p**sed. .... But it is in the terms and conditions that the cashback is paid only in the amount of cashback ! You would have had to really pay out the cashback on your account and then Deposit again .... There were many here who had the same as you .... Even me it happened at the beginning of my playing time and it was 4000 euros ..
upola wrote on 06.09.2022 at 08:44: Another one who takes legal action against it.
Platin is quite a reputable casino.
My ID was expired,uploaded the new one and it was confirmed 3 hours later 10 minutes later my money was there.
No one is perfect ... but there with the Cashback is now everywhere ... of course I also have here and there problems with those but mostly it's little things that can be regulated ... that the user is now p**sed off is also clear is also a lot of money changes but stop nix that Platincasino is in the right
No one is perfect ... but there with the Cashback is now everywhere ... of course I also have here and there problems with those but mostly it's little things that can be regulated ... that the user is now p**sed off is also clear is also a lot of money changes but stop nix that Platincasino is in the right
First of all, you must give full right with Platin sometimes they are a bit screwy but it is always solved
On the cashback topic I can fully understand Masabb but at least since the big case with the 5,000 runs there nothing at all more in the direction of goodwill goes in these cases at Platin
It was clearly communicated in a statement that cashback is only paid out in the actual amount and it was a note still extra listed on the page in addition to the terms and conditions
A complaint will therefore probably bring nothing because Platin will simply prove the two points and any arbitration board or even the MGA will put it on file as if you had to read better
The stupid thing is that it is just too stupid written
Example: You get a free bonus of 10 €. From this amount you earn, after fulfilling the bonus conditions, a win of 2350 € (eg after you have converted the amount x times according to the conditions). Then you CAN convert and withdraw exactly as much real money as specified in the conditions. You can find this maximum conversion amount in your account, of course.
The remaining amount that exceeds the maximum payout amount will be cancelled in this case. ( It says here in this case ! In the case of conversion and then I can pay out this amount.) that is ok also only the 47€ converted I can pay out and not must !!!!
Since I am simply missing an addition that further wins the with this money are not paid out
They suggest that with the conversion is real money on the account that you can continue to use. One has the impression that with the conversion to real money the bonus rules are done as with all others where I have already played
Now the support writes that I can not continue to play with the converted real money!
Strange if I lose it I may 🤣
the support I can not continue to play with the real money
Masabb wrote on 06.09.2022 at 17:55: Hi there
I have already calmed down a bit 🤪
The stupid thing is that it is just too stupidly written
Example: You get a free bonus of 10 €. From this amount you earn, after fulfilling the bonus conditions, a win of 2350 € (eg after you have converted the amount x times according to the conditions). Then you CAN convert and withdraw exactly as much real money as specified in the conditions. Of course, you can find this maximum conversion amount in your account.
The remaining amount that exceeds the maximum payout amount will be cancelled in this case. ( It says here in this case ! In the case of conversion and then I can pay out this amount.) that is ok also only the 47€ converted I can pay out and not must !!!!
Since I am simply missing an addition that further wins the with this money are not paid out
They suggest that with the conversion real money is on the account that you can continue to use. One has the impression that with the conversion to real money the bonus rules are done as with all others where I have already played
Now the support writes that I can not continue to play with the converted real money!
Strange if I lose it I may 🤣
the support I am not allowed to continue playing with the real money
I think we all understand how you mean it and that's what many people criticize who have already had problems with it that simply is not explained exactly that must be paid out first afterwards
Maybe there would be from Platin a hint when converting that you should pay out this amount quite good
They have it but already written somewhere where exactly that stands
Platincasino - Experiences?
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Platincasino - Experiences?
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Platincasino - Experiences?
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Yes, it's not there yet. Around lunch time it will be posted for sure.
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Platincasino - Experiences?
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Matara
Hello first
The Cashback is but total bullshit at Platincasino
Have the cashback converted into real money
So the cashback sum was paid out to me in real money
To my player account
So it is paid out and ready
The system shows me that I can pay out the whole amount.
Because it is real money
Then I make a withdrawal and think the money comes to the account and just delete times 2150€ ?
Had asked in the chat if I can at least as cashback again?
Can then at least continue to gamble a little
Not even that were ready
From 2200€ cashable credit
I had suddenly only 50 €
Everything else was just gone
Will tomorrow times open a complaint
At least the kolhe to gamble can but let times
Vg
This post has been translated automatically
Platincasino - Experiences?
Nobody has liked this post so far
Hello 🙋♀️ I had already written to you yesterday! I can understand you it is about a lot of money you are 😡 p**sed. .... But it is in the terms and conditions that the cashback is paid only in the amount of cashback ! You would have had to really pay out the cashback on your account and then Deposit again .... There were many here who had the same as you .... Even me it happened at the beginning of my playing time and it was 4000 euros ..
This post has been translated automatically
Platincasino - Experiences?
Nobody has liked this post so far
Platin is a very reputable casino.
My ID was expired,uploaded the new one and it was confirmed 3 hours later 10 minutes later my money was there.
This post has been translated automatically
Platincasino - Experiences?
Nobody has liked this post so far
No one is perfect ... but there with the Cashback is now everywhere ... of course I also have here and there problems with those but mostly it's little things that can be regulated ... that the user is now p**sed off is also clear is also a lot of money changes but stop nix that Platincasino is in the right
This post has been translated automatically
Platincasino - Experiences?
Nobody has liked this post so far
First of all, you must give full right with Platin sometimes they are a bit screwy but it is always solved
On the cashback topic I can fully understand Masabb but at least since the big case with the 5,000 runs there nothing at all more in the direction of goodwill goes in these cases at Platin
It was clearly communicated in a statement that cashback is only paid out in the actual amount and it was a note still extra listed on the page in addition to the terms and conditions
A complaint will therefore probably bring nothing because Platin will simply prove the two points and any arbitration board or even the MGA will put it on file as if you had to read better
This post has been translated automatically
Platincasino - Experiences?
Nobody has liked this post so far
I have already calmed down a bit again 🤪
The stupid thing is that it is just too stupid written
Example: You get a free bonus of 10 €. From this amount you earn, after fulfilling the bonus conditions, a win of 2350 € (eg after you have converted the amount x times according to the conditions). Then you CAN convert and withdraw exactly as much real money as specified in the conditions. You can find this maximum conversion amount in your account, of course.
The remaining amount that exceeds the maximum payout amount will be cancelled in this case. ( It says here in this case ! In the case of conversion and then I can pay out this amount.) that is ok also only the 47€ converted I can pay out and not must !!!!
Since I am simply missing an addition that further wins the with this money are not paid out
They suggest that with the conversion is real money on the account that you can continue to use. One has the impression that with the conversion to real money the bonus rules are done as with all others where I have already played
Now the support writes that I can not continue to play with the converted real money!
Strange if I lose it I may 🤣
the support I can not continue to play with the real money
This post has been translated automatically
Platincasino - Experiences?
Nobody has liked this post so far
I think we all understand how you mean it and that's what many people criticize who have already had problems with it that simply is not explained exactly that must be paid out first afterwards
Maybe there would be from Platin a hint when converting that you should pay out this amount quite good
They have it but already written somewhere where exactly that stands
This post has been translated automatically