EnergyAgent wrote on 04/24/2019 6:51 PM
Hi Dbac79,
Thank you so much for your comment!
We are very sorry that you had an unpleasant experience with our service.
I can assure you that EnergyCasino is a trustworthy brand.
Our Verification process has gone smoothly so far and usually this process is necessary after first Deposit or first withdrawal, when our financial department has sufficient information about what documents are needed (for example: bank statement). As soon as it is necessary to verify your account, we will inform you.
Thank you for your understanding.
EnergyCasino Team
so I should trust the casino first and deposit my money, which then withdraw to be able to be verified and with positive verification I get my money, why do not we just turn the tables and you credit me 20 euros real money which I withdraw and after successful verification I deposit it again! if I am to trust you, you can trust me just as well
I have already had several withdrawals there and have not yet had to verify.
Money was also always within 24 hours on the account, sometimes even faster.
The only thing that sucks is that the page ztw. loads very slowly.
This post has been translated automatically
Anonym
Former Member
Energy Casino refuses verification
24th Apr. 2019, at 09:37 pm CEST#13
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Only from a withdrawal of 2300€ there is a Verification requirement. But of course the casino may require documents even for a small withdrawal
it's all about principle, i'm the customer and they want my money first and foremost, then they should also take my terms and conditions into account, i can Deposit everywhere
Energy Casino refuses verification
Nobody has liked this post so far
so I should trust the casino first and deposit my money, which then withdraw to be able to be verified and with positive verification I get my money, why do not we just turn the tables and you credit me 20 euros real money which I withdraw and after successful verification I deposit it again! if I am to trust you, you can trust me just as well
This post has been translated automatically
Energy Casino refuses verification
Nobody has liked this post so far
Money was also always within 24 hours on the account, sometimes even faster.
The only thing that sucks is that the page ztw. loads very slowly.
This post has been translated automatically
Energy Casino refuses verification
Nobody has liked this post so far
This post has been translated automatically
Energy Casino refuses verification
Nobody has liked this post so far
This post has been translated automatically