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WoopWin: Woopwin does not pay out

Topic created on 09th Oct. 2023 | Page: 1 of 1 | Answers: 11 | Views: 846
TanteT01

Woopwin does not pay out

9th Oct. 2023, at 05:54 pm CEST#1
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Hello
I have made a withdrawal of 1000 euros on 03.10.2023 at woopwin. On 04.10.23 I received the email that my withdrawal was processed. I have paid in and out with credit card and never had any problems.
But now I am waiting for the money since 04.10.23 and it just does not come. I have written several times with the Live Chat who always tell me the same thing (it is processed and takes up to 5 business days to get the money). I have also already sent several emails to support, including a statement from my credit card showing exactly that the payout has not arrived.
I also contacted my credit card Provider and they confirmed that payouts happen in real time. So if my withdrawal had really been processed on 04.10.23, the money would also have been on my card directly on the same day.
I have not received any response from woopwin.com and I am running out of steam.

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Langhans
Expert

Woopwin does not pay out

9th Oct. 2023, at 06:47 pm CEST#2
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Liked this post: Avatar von Hanshanshans Hanshanshans, Avatar von Saphira Saphira
How many working days are there from 04.10.23 to 09.10.23 ?

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T0uchTheSky
Expert

Woopwin does not pay out

9th Oct. 2023, at 07:11 pm CEST#3
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Langhans
Expert

Woopwin does not pay out

9th Oct. 2023, at 07:18 pm CEST#4
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T0uchTheSky wrote on 09/10/2023 at 19:11:

Well, that has nothing to do with working days, because they also pay out on WE and vacation days. Before the new license always get money within 2 days.


But currently all casinos of this group have technical problems

https://www.gamblejoe.com/forum/online-casinos/allgemeines/stake7-auszahlung-verzoegert-wieder-einmal--363339/3/#p363990


It may be that they are not too fast at the moment. I have not found myself, but is possible. Nevertheless, the support spoke of "working days" and that could - I think at least - also be defined as regular bank working days. The AZ stands on processed...the money receipt will come...panic unfounded...as so often

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TanteT01

Woopwin does not pay out

9th Oct. 2023, at 07:48 pm CEST#5
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Well, the email says it can take up to 3 tahe. In the chat they then said 5 business days and my Provider says that this always happens in real time. Have also paid out at woopwin umpteen times and never had to wait longer than a few hours or max. 1 day. But well, tomorrow would be the 5th working day. Then I see whether something happens or not. Find's but already strange.

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T0uchTheSky
Expert

Woopwin does not pay out

9th Oct. 2023, at 07:52 pm CEST#6
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AuntT01 wrote on 09/10/2023 at 19:48: Well, the email says it can take up to 3 tahe. Then in chat they said 5 business days and my Provider says it always happens in real time. Have also paid out at woopwin umpteen times and never had to wait longer than a few hours or max 1 day. But well, tomorrow would be the 5th working day. Then I see whether something happens or not. But I find it strange.

As I said, they have massive problems since the switch to the new license. Today until now can no longer log into any casino of this group. All pages are down.

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Donnie
Expert

Woopwin does not pay out

9th Oct. 2023, at 08:00 pm CEST#7
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T0uchTheSky wrote on 09/10/2023 at 19:52:
As I said, they have massive problems since the change to the new license. Today until now can not log into any casino of this group anymore. All pages are down.

At Sugar and Vegadream I can log in normally, by the way, they also have Jeton in the program again. Be patient, I also had to wait 15 days with weekends

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T0uchTheSky
Expert

Woopwin does not pay out

9th Oct. 2023, at 08:03 pm CEST#8
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Donnie wrote on 09/10/2023 at 20:00:

At Sugar and Vegadream I can log in normally, by the way they have Jeton again in the program. Have patience, have also once had to wait 15 days with weekends

They still have the old license and have not yet been converted. I meant yes all casinos in this group with the new license.

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Donnie
Expert

Woopwin does not pay out

9th Oct. 2023, at 08:07 pm CEST#9
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T0uchTheSky wrote on 09/10/2023 at 20:03:

They still have the old license and haven't been converted yet. I meant yes all casinos of this group with the new license.

Ah ok sry I have overlooked. stake7 ran in any case really crap

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Jay88
Experienced

Woopwin does not pay out

9th Oct. 2023, at 08:43 pm CEST#10
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Woohoo

So I had at woopwin actually never problems with the payouts. The first time it took a while but then it went very quickly...

But that was all before the changeover 🙈

And currently all pages are down... There are probably bigger problems, because it just takes the whole day. I would also spontaneously claim, you get your money.

Kind regards

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Julian
Elite

Woopwin does not pay out

10th Oct. 2023, at 10:19 am CEST#11
1 Like

Liked this post: Avatar von TanteT01 TanteT01
Hey AuntT01,

I left you a message via Communicator

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Langhans
Expert

Woopwin does not pay out

14th Oct. 2023, at 01:38 am CEST#12
4 Likes
Wonder why so often these types of issues are just left in the air here. Someone stumbling into the forum might think there's a problem with Woopwin. As predicted, the money has certainly been there for a long time. Just a short feedback "got it" is enough after all. This preserves the informal character and after all, even uninvolved people have dealt with the issue. There are and were already so many topics, where was discussed for pages and officially it was never cleared up. Greeting from Meckerhans

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