Hane60 wrote on 03/15/2022 at 22:16: They just booked me 10 euros now since they want to close the issue... On the grounds that this is a fair offer for 10 free spins with 10 cents stake...
The stake was however 50 cents...
Can anyone help me, feel pretty screwed....
You click on Profile in the upper right corner, scroll down to History and click on Game Sessions. There you can see exactly when you played and how much you bet. If it was always 50 cents scroll down to Download History. Download and send it to the support. If they still do not twitch, I would tell them that I report the casino to the MGA
I have written to you that it was 50 cents have also made a photo...
On it came that this is true and she has made a mistake, but the 10 euros would also fit as 20 free spins, so to speak...
I find that so brazen....
I just do not know what to do now...
Yes well there you can now hold of what you want in the game but 10 € are reached quickly according to experience but can also be well paid one knows it unfortunately not and can only speculate
Think since you must now decide for yourself whether you insist on an answer from Merkur but whether there at all the right answer arrives with you is just also questionable you personally they will I think rather less answers but you could also try of course
After a long back and forth, the manager has now contacted me with an answer from the game provider. Unfortunately, the slot Provider can no longer restore the game session and therefore it is not possible to reconstruct what the result of the game would be. The manager of Winfest has credited the player with a bonus (in what form, I unfortunately do not know) as compensation
[solved] Free spins not given
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Sarkasto
That is ne cheek
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[solved] Free spins not given
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[solved] Free spins not given
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On it came that this is true and she has made a mistake, but the 10 euros would also fit as 20 free spins, so to speak...
I find that so brazen....
I just do not know what to do now...
This post has been translated automatically
[solved] Free spins not given
Nobody has liked this post so far
This post has been translated automatically
[solved] Free spins not given
Nobody has liked this post so far
Think since you must now decide for yourself whether you insist on an answer from Merkur but whether there at all the right answer arrives with you is just also questionable you personally they will I think rather less answers but you could also try of course
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[solved] Free spins not given
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This topic was closed
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