Hello everyone, I have been playing at VoodooDreams for a few months and have actually always been very satisfied. About 3 or 4 months ago I also requested a payout of 4000 euros and received after verification. This took about 3 business days, so ok. In the meantime I played a lot at Voodoodreams again and also deposited. About 7 weeks ago I have won a higher sum around 90,000 €. I was then contacted again regarding verification. The whole thing has then dragged on a bit. I have submitted all requested documents. The withdrawals were then canceled, I have not yet seen that the entire amount has been credited to my account and have again deposited something and tried some games. Thereupon I won a large sum again and finally I played it down to just under 159,000 euros. I then requested a payout that is a little smaller about 8900 euros. Shortly thereafter I was contacted again because of the Verification, although I was already verified at the time of the first payout under the same conditions. With this e-mail I was also informed that my account is pro actively restricted. I have further desired documents such as Deposit slips and Face id of the casino wanted a photo with me and my ID on it, as well as other deposit evidence. And I was sent a link to an online form where I had to explain my asset origin. That was all kind of intense, but I did it all. Then I got a mail that there are still missing bank statements and no screenshots can be accepted. I then sent the original PDF again there was no screenshot of the account statements before. In the meantime, I chatted with the security department and also with the support, here I have saved all the histories. An employee then also told me that only a screenshot is available, apparently the PDF was somehow converted when sending. Thereupon I have sent the support employee by email again the PDF and she has confirmed me in the chat that it is now correct and everything is available. Now I waited again for the check. After I have received again no answer, I have contacted the chat again. Here they told me it is from the security department everything released but it is only missing the go from the casino then the account will be reopened. This is now almost 4 weeks ago. Every week I am told to be patient, it can not take much longer. It is still at the internal management, it may be that they also have a lot on the table, I was told. I am put off again and again and should wait. 2 weeks ago they said it should not take longer than the end of the week. And unfortunately I am still waiting. Be careful with high deposits and high withdrawals, I hope that the whole thing is now completed on Monday or Tuesday. I am really patient but slowly this is too unserious for me, maybe someone can help me somehow with his experience here.
Kind regards
Voodoodreams cancels withdrawals and account locked for 4 weeks despite prior...
16th Aug. 2020, at 12:41 pm CEST#3
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I read yesterday in a post that Caro could help you, I wrote to her. I think she has not read it yet, so I have decided now but to post it in the forum. Maybe it will help others. Who is still admin? Yes, slowly I'm more than annoyed, especially because all the deposits are also larger no problem and now lies there ne huge sum and I should have patience . And the documents that have all been requested, so much has not even wanted my bank to open an account
Voodoodreams cancels withdrawals and account locked for 4 weeks despite prior...
16th Aug. 2020, at 12:48 pm CEST#4
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If it wasn't such a huge sum I would say leave the casino and never play there again!
But with such a sum I would also naturally try to get the money
I think if the casino starts to delay or stall someone, the casino is nothing.
I hope for you you get your money.
Voodoodreams cancels withdrawals and account locked for 4 weeks despite prior...
16th Aug. 2020, at 12:58 pm CEST#5
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I just find it really strange that I'm always put off and should have patience. Had I not paid so much there it would be half so wild. But I do not want to leave the win. In the beginning, the service was top and now no one cares.
Voodoodreams cancels withdrawals and account locked for 4 weeks despite prior...
16th Aug. 2020, at 02:40 pm CEST#6
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Ricofrx wrote on 16.08.2020 at 12:58 pm: I just find it really strange that I'm always put off and have patience. If I had not paid so much there it would be half so wild. But I do not want to leave the win. In the beginning, the service was top and now no one cares.
ahm yes caro is I think from Monday morning back there, if I have written to them on the WE - I got at the latest on monatg morning ne answer
Voodoodreams cancels withdrawals and account locked for 4 weeks despite prior...
16th Aug. 2020, at 02:48 pm CEST#7
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zocker0815 wrote on 16.08.2020 at 14:40
ahm yes caro is I think from monday morning back, when I wrote to her on the WE- I got latest on monatg morning ne answer
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Kind regards
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Voodoodreams cancels withdrawals and account locked for 4 weeks despite prior...
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judge shit store this voododreams
biste before already fully verified then make the so nen uproar and haste now after 4 weeks still no money is yes a complete shit store
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But with such a sum I would also naturally try to get the money
I think if the casino starts to delay or stall someone, the casino is nothing.
I hope for you you get your money.
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ahm yes caro is I think from Monday morning back there, if I have written to them on the WE - I got at the latest on monatg morning ne answer
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Ok, thank you for the info.
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On the other hand, wait until Caro gets back to you.
Edit link to competition removed
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Thanks for the Tip, yes I'll wait for Caro's feedback.
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