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Slotsmillion: [solved] SlotsMillion does not pay out

Topic created on 20th Feb. 2019 | Page: 1 of 3 | Answers: 23 | Views: 6,046
Anonym
Good morning, I have a problem here that is starting to upset me and I wanted to ask if ganbeljoe can help me... I have no idea what else to do and I play with the weile 6 years online but something like this is never happened to me...it is "only" about 140 euros... But I don't want to leave it to them, after all I am not aware of any fault... I send all the documents for over 1 week and nothing is accepted. Now I am with the weile so far that they have accepted the perso of my husband, the proof of address of us, my ID is rejected... Then they apparently want a proof of address from my credit card, but I do not have a credit card and have not paid with such a thing... How even if I do not have one... And then the proof of address via the bank statement... But the bank statement I have now sent 3 times clearly visible the name of my husband my and our address, is not accepted... I currently do not know what they still want from me 😳 I try now again the bank statement ... But since I have often read that Daniel and Co can also contact them and usually have more chances to find out what is actually missing ... I would be mega grateful. As I said I have done nothing wrong no bonus nothing... 2 days before this payout was even paid out 150 ... And the next payout suddenly the documents were on rejected.
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Anonym
Bella wrote on 20/02/2019 at 06:48: Good morning, I have a problem here that is starting to upset me and I wanted to ask if ganbeljoe can help me... I have no idea what else to do and I play with the weile 6 years online but something like this has never happened to me...it is "only" about 140 euros... But I do not want to leave it to them, after all I am not aware of any fault... I send all the documents for over 1 week and nothing is accepted. Now I am with the weile so far that they have the perso of my husband, the proof of address of us accepted, my ID is rejected... Then they apparently want a proof of address from my credit card, but I do not have a credit card and have not paid with such a thing... How even if I do not have one... And then the proof of address via the bank statement... But the bank statement I have now sent 3 times clearly visible the name of my husband my and our address, is not accepted... I currently do not know what they still want from me 😳 I try now again the bank statement ... But since I have often read that Daniel and Co can also contact them and usually have more chances to find out what is actually missing ... I would be mega grateful. As I said I have done nothing wrong no bonus nothing... 2 days before this payout was even paid out 150 ... And the next payout suddenly the documents were on rejected.
Lg

For what reasons are your documents rejected? And how do you send them? Can not imagine that it is due to SlotsMillion

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Anonym
Bella wrote on 20/02/2019 at 06:48: Good morning, I have a problem here that is starting to upset me and I wanted to ask if I ganbeljoe can help... I have no idea what else to do and I play with the weile 6 years online but something like this has never happened to me...it is "only" about 140 euros... But I don't want to leave it to them, after all I am not aware of any fault... I send all the documents for over 1 week and nothing is accepted. Now I am with the weile so far that they have the perso of my husband, the proof of address of us accepted, my ID is rejected... Then they apparently want a proof of address from my credit card, but I do not have a credit card and have not paid with such a thing... How even if I do not have one... And then the proof of address via the bank statement... But the bank statement I have now sent 3 times clearly visible the name of my husband my and our address, is not accepted... I currently do not know what they still want from me 😳 I try now again the bank statement ... But since I have often read that Daniel and Co can also contact them and usually have more chances to find out what is actually missing ... I would be mega grateful. As I said I have done nothing wrong no bonus nothing... 2 days before this payout was even paid out 150 ... And the next payout suddenly the documents were on rejected.
Lg

Why do not you ask in the chat what is the reason for the rejection...???

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Anonym
I upload them to the documents... They were actually from the beginning that I have a joint account with my husband. Then they just told me to send the account statement with both names and then the perso of my husband.... So we have the account already 5 years together ... And it always went without problems in other online casinos... There, too, with the first withdrawal was everything OK. That's why I played again ... If I had had problems right at the beginning I would not have paid more..there are enough other casinos... But by that first everything fit I paid in again ... I understand it honestly nothing more ... They have now really everything ... Even the contract from the bank of us ..I have now again everything photographed and sent ... And scanned.. Even the marriage certificate. Because I do not see without reason to renounce.. We only have this account..so that I cheated or something is not really in the room .... For me at least 🙂 I was also verified... That I always do before I Deposit somewhere..but slowly I have the feeling that the support and I talk past each other. Because I myself can not imagine that because of 140 euros would make such a fuss..

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Anonym
robby811 wrote on 02/20/2019 08:26 AM
Why don't you ask in the chat what is the reason for the rejection...???

I have already 3 times.. Each time they say they will contact the finance department.... And then I get an email that the documents were rejected and they need this and this.... Then I send this and then they suddenly need something else >:O if I knew that the fault lies with me I would have written it off long ago ... But I do everything they say and then comes up with something new again 😕
I'm actually really not stupid but slowly I do not understand it anymore
Well I have now sent everything again and contact the chat now again
But maybe one hand does not know what the other makes. 🤔 Maybe they are in stress or understaffed ... I do not know... I only know that my documents are all in order... And also no fraud is behind it.

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Scamazbird
Amateur
Does your husband also have an account with them?

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SevenEleven
Experienced
Hi Bella,

regardless of the outcome of this matter, if you want to continue playing, I recommend that you have your own account in your name. This way you will avoid the difficulties that can always occur when you share an account. Besides, in my opinion, it's none of the house bank's business that you withdraw your winnings from time to time (of course only from sports betting ).

Greetings

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9****f
The house bank is very much concerned. As a gambler, no matter what you gamble, you are a Risk patient.

Take out a loan and explain the payments and receipts on the basis of your account statements.
Banks are not that stupid, and you have a problem.

Especially since they can also determine whether you gamble from time to time, or too much.

What your opinion is, is rather secondary.

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Timo0510
Top Member
Didn't we have a rep from SlotsMillion here? The first of its kind .What was his name?

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Anonym
My bank says at the moment nothing... I have no loans or debts or something 🙂 I think that's why they have never said anything about it until now...my husband does not play there...I'm waiting now maybe something will happen at some point...if not then I'll stay out of it in the future online... Thanks for your help

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