Slotsmillion: [solved] SlotsMillion does not pay out (Page 3)
Topic created on 20th Feb. 2019 | Page: 3 of 3 | Answers: 23 | Views: 6,052
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[solved] SlotsMillion does not pay out
21st Feb. 2019, at 11:56 am CET#21
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Oh now does something again juhu..
I am really insanely glad that it is not thousands of euros here...the for me is ne announcement that this is now made with me at every payout.... 🤣
It said that the financial department checks everything again in the next 24 h even the payout . AND
Please note that we reserve the right to request additional documents in the future.
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Anonym
Topic Creator
Former Member
[solved] SlotsMillion does not pay out
21st Feb. 2019, at 12:50 pm CET#22
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This topic can be closed, the payout is now at the away.... Thanks for your help... I hope something like this does not happen to me again 😝 finally rest...
Got some more explanations from our Customer Support manager.
As the transaction appeared in our system under a 3[sup]rd[/sup] party name, we needed to proceed with extra Verification as according to our T&C 2.1.10. "In relation to deposits and withdrawals of funds into and from your Member Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.". Hence the request for all those documents and explanations.
I'm sorry for the time we took to verify your account and process your withdrawal. I t indeed exceeded our usual time to process verifications and withdrawals, however we are obligated by the regulators to run those checkups on certain customers' accounts and certainly will continue doing so to provide the highest possible transaction security.
Again, I apologise for any inconvenience caused. Could you please confirm the good reception of your funds, which I believe happened yesterday, correct?
[solved] SlotsMillion does not pay out
Nobody has liked this post so far
I am really insanely glad that it is not thousands of euros here...the for me is ne announcement that this is now made with me at every payout.... 🤣
It said that the financial department checks everything again in the next 24 h even the payout . AND
Please note that we reserve the right to request additional documents in the future.
This post has been translated automatically
[solved] SlotsMillion does not pay out
Nobody has liked this post so far
This post has been translated automatically
[solved] SlotsMillion does not pay out
Nobody has liked this post so far
Got some more explanations from our Customer Support manager.
As the transaction appeared in our system under a 3[sup]rd[/sup] party name, we needed to proceed with extra Verification as according to our T&C 2.1.10. "In relation to deposits and withdrawals of funds into and from your Member Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.". Hence the request for all those documents and explanations.
I'm sorry for the time we took to verify your account and process your withdrawal. I t indeed exceeded our usual time to process verifications and withdrawals, however we are obligated by the regulators to run those checkups on certain customers' accounts and certainly will continue doing so to provide the highest possible transaction security.
Again, I apologise for any inconvenience caused. Could you please confirm the good reception of your funds, which I believe happened yesterday, correct?
Wish you a great day and week-end,
Thomas - SlotsMillion.
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[solved] SlotsMillion does not pay out
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This topic was closed
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