I have made a Deposit at Blitzino Casino via Trustly of 100€ on 31.05.2019. But this transaction failed according to Blitzino, according to Trustly everything OK, the money was also debited from my checking account immediately.
I had immediately pointed out in the chat
--
Dear Customer,
thank you for your message!
Our service staff is already busy with your request. We will get back to you as soon as possible.
We have created a reference number for you so that we can identify your request correctly. It is 3897077, please quote it whenever you contact us.
Best regards,
Come On! Customer Service
Your message:
My yesterday's Trustly deposit of 100€ at 0:20 did not arrive at the casino, but was debited from my account (DExxxxxxxxxx)
My two deposits after that worked without any problems
Yours sincerely
--
Been in chat again shortly after and received the following:
--
Thank you for using our customer service. A copy of the chat transcript can be found below:
Chat Started: Friday, May 31, 2019, 13:16:16 (+0100)
Chat Origin: Blitzino EN
Agent Lara
( 0s ) Lara: Welcome to our live chat. My name is Lara. How can I be of assistance?
( 38s ) T.F.: Hello, I have a reference number: 3897077
( 55s ) Lara: Hello Thomas, I wish you a nice good day. I will be happy to check it for you right away. May I first ask you to confirm me the full name, date of birth and last deposit method for Verification?
( 1m 18s ) T.F.: xxxxxxxxxxx
( 2m 32s ) Lara: Thank you, one moment please
( 6m 32s ) T.F.: Ok
( 10m 9s ) Lara: Thank you for your patience. We will transfer the money to your account manually. We will confirm it by email
( 10m 19s ) Lara: Please find our terms and conditions here https://www.blitzino.com/terms-and-conditions
( 10m 46s ) T.F.: Thank you, finally a competent employee 🙏👍
( 10m 50s ) Lara: Thank you
--
Then received the following e-mail:
Hi T.,
v Thank you for contacting us.
I am pleased to confirm that we have forwarded your request to our accounting department.
Please note that it may take up to 10 business days for your money to be manually transferred to your bank account, or for it to reach your bank account.
We kindly ask you to send us a new e-mail if you have any open questions
Thank you for your cooperation.
If you have any further questions, please do not hesitate to contact us. We wish you a pleasant weekend.
Sincerely yours,
Lara
Customer Service
--
Well, today on 11.06.19 (11 days later) it says in the chat that I won't get the money as long as I haven't verified?!?
So I was simply lied to and stalled. I had also dutifully waited the 10 days in the hope that the issue was settled and the money was already transferred back, it just takes a little . I had not received any email in between from Blitzino.
That can't be it. I should also have received an email about 5 hours ago that I should still verify (according to chat), I have received nothing so far.
Can one of the admins here please help me and contact Blitzino?
Verification is basically not necessary, but here you just wanted to be on the safe side. With Trustly it happens in rare cases that a payment is not correctly forwarded, then you have to ask Trustly and they then look for it and get back to you. A good casino would have clarified the case in max. 7 days (Trustly itself usually takes about 1-4 days after request to answer and usually casinos wait another 1-2 days).
It is also unclear whether they charge the money back to you or whether they load it to your gaming account. I had such a case once, I got it on the account. But then I stopped paying with Trustly. There have been problems like that before.
The money now came directly to my account, however, I am now probably blocked at Trustly
Such whistles at Trustly, when I had written to them by mail to block me came only the answer "this is technically not possible".
Blitzino Casino delays refund (faulty Trusly transaction) unnecessarily
Nobody has liked this post so far
I have made a Deposit at Blitzino Casino via Trustly of 100€ on 31.05.2019. But this transaction failed according to Blitzino, according to Trustly everything OK, the money was also debited from my checking account immediately.
I had immediately pointed out in the chat
--
Dear Customer,
thank you for your message!
Our service staff is already busy with your request. We will get back to you as soon as possible.
We have created a reference number for you so that we can identify your request correctly. It is 3897077, please quote it whenever you contact us.
Best regards,
Come On! Customer Service
Your message:
My yesterday's Trustly deposit of 100€ at 0:20 did not arrive at the casino, but was debited from my account (DExxxxxxxxxx)
I ask for a free chargeback to my account
Here is the reference
1286960243 Tan1:159048 Eref: 5561627056929912098-348909369 Iban: De28700222000020083492 Bic: Fddodemmxxx
My two deposits after that worked without any problems
Yours sincerely
--
Been in chat again shortly after and received the following:
--
Thank you for using our customer service. A copy of the chat transcript can be found below:
Chat Started: Friday, May 31, 2019, 13:16:16 (+0100)
Chat Origin: Blitzino EN
Agent Lara
( 0s ) Lara: Welcome to our live chat. My name is Lara. How can I be of assistance?
( 38s ) T.F.: Hello, I have a reference number: 3897077
( 55s ) Lara: Hello Thomas, I wish you a nice good day. I will be happy to check it for you right away. May I first ask you to confirm me the full name, date of birth and last deposit method for Verification?
( 1m 18s ) T.F.: xxxxxxxxxxx
( 2m 32s ) Lara: Thank you, one moment please
( 6m 32s ) T.F.: Ok
( 10m 9s ) Lara: Thank you for your patience. We will transfer the money to your account manually. We will confirm it by email
( 10m 19s ) Lara: Please find our terms and conditions here
https://www.blitzino.com/terms-and-conditions
( 10m 46s ) T.F.: Thank you, finally a competent employee 🙏👍
( 10m 50s ) Lara: Thank you
--
Then received the following e-mail:
Hi T.,
v Thank you for contacting us.
I am pleased to confirm that we have forwarded your request to our accounting department.
Please note that it may take up to 10 business days for your money to be manually transferred to your bank account, or for it to reach your bank account.
We kindly ask you to send us a new e-mail if you have any open questions
Thank you for your cooperation.
Please find here our terms and conditions.
If you have any further questions, please do not hesitate to contact us. We wish you a pleasant weekend.
Sincerely yours,
Lara
Customer Service
--
Well, today on 11.06.19 (11 days later) it says in the chat that I won't get the money as long as I haven't verified?!?
So I was simply lied to and stalled. I had also dutifully waited the 10 days in the hope that the issue was settled and the money was already transferred back, it just takes a little . I had not received any email in between from Blitzino.
That can't be it. I should also have received an email about 5 hours ago that I should still verify (according to chat), I have received nothing so far.
Can one of the admins here please help me and contact Blitzino?
Thanks and greetings
Edit by Matthias: removed broken link
This post has been translated automatically
Blitzino Casino delays refund (faulty Trusly transaction) unnecessarily
Nobody has liked this post so far
Now I have sent the required documents via email (which I do not understand why I have to verify, and this for a chargeback due to a technical error)
I will get back to you !
This post has been translated automatically
Blitzino Casino delays refund (faulty Trusly transaction) unnecessarily
Nobody has liked this post so far
It is also unclear whether they charge the money back to you or whether they load it to your gaming account. I had such a case once, I got it on the account. But then I stopped paying with Trustly. There have been problems like that before.
This post has been translated automatically
Blitzino Casino delays refund (faulty Trusly transaction) unnecessarily
Nobody has liked this post so far
Such whistles at Trustly, when I had written to them by mail to block me came only the answer "this is technically not possible".
Then it had to go now just about this way
This post has been translated automatically