[solved] Nyspins incredible verification and payout delay
12th Mar. 2021, at 07:26 pm CET#1
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Here again in the correct subforum.
Hello, I have been a customer at NYspins since January 2021. On my first withdrawal my account was fully verified.
After many deposits and withdrawals, I was suddenly contacted by the support of VoodooDreams , I should please verify my account.
I have of course answered that I do not have an account there.
Again and again I was written to by VoodooDreams, which I should finally submit my documents.
On my questions, how they come on me, there was no answer.
Since I am waiting for 4 days also still on 2 payouts of 3800€ with NYspins , I have written to the chat, which then told me
that I had not responded to the requests for account re-verification and that there would be no payout for so long.
I informed my counterpart of course that I had not received any request from NYspins to submit any documents, but only from Voodoodreams and that I did not know them.
He then told me that they do support for both casinos and that there must have been a mix-up in the sender email.
So were then already times 2 days rum.
I then uploaded the required bank statement and my salary statement for February.
Again 2 days nothing. When I asked again, I was told that my bank statements showed 4 incoming payments through Trustly.
Now NYspins wants a confirmation of the other casinos, with player name, account number, real name in which I have won, before it continues with the verification.
I'm running out of ideas.
The 48 hours that it is supposed to take for a document to be verified are always exceeded, until there is another request to submit something new again.
In the chat I learned that they have to determine that my deposits are from "legal" income.
When I told the good man that Nyspins has paid me more than I have deposited, he said that I should please clarify everything else by mail.
I seriously wonder why a casino which has paid me in January and February itself about 20,000 €, comes to the idea, a proof of origin of my money, which I have deposited in recent weeks with them required. Nyspins has paid it out to me itself. The approx. 10,000€ that came in from another casino, I am supposed to explain to them and provide proof of origin. This is ridiculous.
I am curious to see what will be asked of me again after another 48 hours.
[solved] Nyspins incredible verification and payout delay
12th Mar. 2021, at 08:41 pm CET#2
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shortleg wrote on 12/03/2021 at 19:26: Here again in the correct subforum.
Hello, I have been a customer at NYspins since January 2021. On my first withdrawal my account was fully verified.
After many deposits and withdrawals, I was suddenly contacted by the support of VoodooDreams , I should please verify my account.
I have of course answered that I do not have an account there.
Again and again I was written to by VoodooDreams, which I should finally submit my documents.
On my questions, how they come on me, there was no answer.
Since I am waiting for 4 days also still on 2 payouts of 3800€ with NYspins , I have written to the chat, which then told me
that I had not responded to the requests for account re-verification and that there would be no payout for so long.
I informed my counterpart of course that I had not received any request from NYspins to submit any documents, but only from Voodoodreams and that I did not know them.
He then told me that they do support for both casinos and that there must have been a mix-up in the sender email.
So were then already times 2 days rum.
I then uploaded the required bank statement and my salary statement for February.
Again 2 days nothing. When I asked again, I was told that my bank statements showed 4 incoming payments through Trustly.
Now NYspins wants a confirmation of the other casinos, with player name, account number, real name in which I have won, before it continues with the verification.
I'm running out of ideas.
The 48 hours that it is supposed to take for a document to be verified are always exceeded, until there is another request to submit something new again.
In the chat I learned that they have to determine that my deposits are from "legal" income.
When I told the good man that Nyspins has paid me more than I have deposited, he said that I should please clarify everything else by mail.
I seriously wonder why a casino which has paid me in January and February itself about 20,000 €, comes to the idea, a proof of origin of my money, which I have deposited in recent weeks with them required. Nyspins has paid it out to me itself. The approx. 10,000€ that came in from another casino, I am supposed to explain to them and provide proof of origin. This is ridiculous.
I am curious to see what will be asked of me again after another 48 hours.
I also just note all my bookings in a table and calculate times have also such a feeling that I have gambled more with won money than with earned
[solved] Nyspins incredible verification and payout delay
13th Mar. 2021, at 06:02 pm CET#3
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It gets better and better. Now they've put me off until Tuesday.
there is so much to do that they can't see the screenshot of the win from PlayOJO that they asked me for.
before that there is no Verification and also no payout of my wins
[solved] Nyspins incredible verification and payout delay
14th Mar. 2021, at 10:47 am CET#6
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I am now waiting for 8 days for 500 euro payout on muchbetter. My account was verified a long time ago and now they wanted to have a document for MuchBetterVerification, which is no problem. Uploaded directly and now 8 days later they tell me in chat every day that the document has not yet uberprüft. I have never paid out there but user months away every now and then what deposited, significantly more than the 500 I wanted to pay out now. I find it ne disgusting how one is stalled there. So that one comes best still in temptation to cancel the payout.
[solved] Nyspins incredible verification and payout delay
14th Mar. 2021, at 05:06 pm CET#7
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Fuellii wrote on 03/14/2021 at 10:47 am: I have been waiting for 500 euro payout on MuchBetter for 8 days now. My account was verified a long time ago and now they wanted a document for muchbetter Verification which is no problem. Uploaded directly and now 8 days later they tell me in chat every day that the document has not been uberprüft yet. I have never paid out there but user months away every now and then what deposited, significantly more than the 500 I wanted to pay out now. I find it ne disgusting how one is stalled there. So that one comes best still in temptation to cancel the payout.
Log out and in I can not cancel mine at all with which is sometimes funny a while you can it and then no longer
[solved] Nyspins incredible verification and payout delay
14th Mar. 2021, at 11:08 pm CET#8
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gamble1 wrote on 14.03.2021 at 17:06 Clock
Log out and in I can not cancel mine at all with which is sometimes funny a while you can it and then no longer
I also have, but About the livechat can be canceled
[solved] Nyspins incredible verification and payout delay
17th Mar. 2021, at 06:44 pm CET#9
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After I wrote to the support that I will turn on the MGA, suddenly everything went very quickly. My 3800€ were paid out and I put my account there for 1 year on hold.
[solved] Nyspins incredible verification and payout delay
17th Mar. 2021, at 10:57 pm CET#10
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shortleg wrote on 17.03.2021 at 18:44: After I wrote to the support that I will turn on the MGA, suddenly everything went very fast. My 3800€ was paid out and I put my account there on hold for 1 year.
Well with me is still a documents war I uploaded today again a document even there one is told it can take 48 hours that is now the 3 on Thursday has started the fun
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
Hello, I have been a customer at NYspins since January 2021. On my first withdrawal my account was fully verified.
After many deposits and withdrawals, I was suddenly contacted by the support of VoodooDreams , I should please verify my account.
I have of course answered that I do not have an account there.
Again and again I was written to by VoodooDreams, which I should finally submit my documents.
On my questions, how they come on me, there was no answer.
Since I am waiting for 4 days also still on 2 payouts of 3800€ with NYspins , I have written to the chat, which then told me
that I had not responded to the requests for account re-verification and that there would be no payout for so long.
I informed my counterpart of course that I had not received any request from NYspins to submit any documents, but only from Voodoodreams and that I did not know them.
He then told me that they do support for both casinos and that there must have been a mix-up in the sender email.
So were then already times 2 days rum.
I then uploaded the required bank statement and my salary statement for February.
Again 2 days nothing. When I asked again, I was told that my bank statements showed 4 incoming payments through Trustly.
Now NYspins wants a confirmation of the other casinos, with player name, account number, real name in which I have won, before it continues with the verification.
I'm running out of ideas.
The 48 hours that it is supposed to take for a document to be verified are always exceeded, until there is another request to submit something new again.
In the chat I learned that they have to determine that my deposits are from "legal" income.
When I told the good man that Nyspins has paid me more than I have deposited, he said that I should please clarify everything else by mail.
I seriously wonder why a casino which has paid me in January and February itself about 20,000 €, comes to the idea, a proof of origin of my money, which I have deposited in recent weeks with them required. Nyspins has paid it out to me itself. The approx. 10,000€ that came in from another casino, I am supposed to explain to them and provide proof of origin. This is ridiculous.
I am curious to see what will be asked of me again after another 48 hours.
This post has been translated automatically
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
I also just note all my bookings in a table and calculate times have also such a feeling that I have gambled more with won money than with earned
This post has been translated automatically
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
there is so much to do that they can't see the screenshot of the win from PlayOJO that they asked me for.
before that there is no Verification and also no payout of my wins
This post has been translated automatically
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
This post has been translated automatically
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
That would not have been necessary. The screenshot I have already sent yesterday at noon.
This post has been translated automatically
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
This post has been translated automatically
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
Log out and in I can not cancel mine at all with which is sometimes funny a while you can it and then no longer
This post has been translated automatically
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
I also have, but About the livechat can be canceled
This post has been translated automatically
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
This post has been translated automatically
[solved] Nyspins incredible verification and payout delay
Nobody has liked this post so far
Well with me is still a documents war I uploaded today again a document even there one is told it can take 48 hours that is now the 3 on Thursday has started the fun
This post has been translated automatically