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MultiLotto: [solved] Payout "confiscated" / denied

Topic created on 21st Oct. 2019 | Page: 1 of 6 | Answers: 52 | Views: 9,962
sa_sha

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 04:07 pm CEST#1
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Hello dear community,

I have now specially logged off here because I am perplexed and also a little shocked.
I have registered a week ago with a new account at MultiLotto and achieved a win of 7000 euros in the slot Reactoonz!
This is, to say it right away, not my first account at Multilotto. I had an account about 3 years ago, under my name but with a different email address. At that time I won about 3000 Euro which I got paid out after an endless Verification marathon. Subsequently, I have blocked this account permanently
Now I am denied the current payout of 7000 euros with the reason that I had an account in the past and have blocked this and according to the terms and conditions of MultiLotto per person only one account may exist, which is so far correct. Only this old account is no longer active for a long time or no longer exists.
Do I have a chance to get my win?
MultiLotto wrote the following translated into German, because English support:

We regret to inform you that your wins have been confiscated due to the fact that you were in the past.

According to our terms and conditions, the customer can have only one account. In accordance with our strict responsible gambling policy, we cannot support your gambling. Please refer to our full T&C here.

We would like to refund your Deposit of EUR 50 (the Paysafe card deposit) to your verified bank account.
... ... ...

Creating an account, depositing money and verifying everything worked strangely enough, but not the withdrawal?

Does anyone have a Tip for me, I am grateful for any answer

Many greetings

This post has been translated automatically

sa_sha

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 04:08 pm CEST#2
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sa_sha wrote on 10/21/2019 4:07 pm: Hello dear community,

I have now specially logged off here as I am perplexed and also a little shocked.
I signed up a week ago with a new account at MultiLotto and in the slot Reactoonz a win of 7000 euros!
This is, to say it right away, not my first account at Multilotto. I had an account about 3 years ago, under my name but with a different email address. At that time I won about 3000 Euro which I got paid out after an endless Verification marathon. Subsequently, I have blocked this account permanently
Now I am denied the current payout of 7000 euros with the justification that I had an account in the past and have blocked this and according to the terms and conditions of MultiLotto per person only one account may exist, which is so far correct. Only this old account is no longer active for a long time or no longer exists.
Do I have a chance to get my win?
MultiLotto wrote the following translated into German, because English support:

We regret to inform you that your wins have been confiscated due to the fact that you were in the past.

According to our terms and conditions, the customer can have only one account. In accordance with our strict responsible gambling policy, we cannot support your gambling. Please refer to our full T&C here.

We would like to refund your Deposit of EUR 50 (the Paysafe card deposit) to your verified bank account.
... ... ...

Creating an account, depositing money and verifying everything worked strangely enough, but not the withdrawal?

Does anyone have a Tip for me, I am grateful for any answer

Many greetings


PS. : the new account was directly also locked now!

This post has been translated automatically

upola
Legend

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 04:12 pm CEST#3
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Well, you will have bad luck.
You have now opened a 2nd account, regardless of whether the first was closed.
I think you can say goodbye to your money

This post has been translated automatically

snopsim
Top Member

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 04:17 pm CEST#4
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Hey. I'm very sorry for you, but I don't think there's anything you can do especially if you closed your account back then because of Gambling addiction or something, the wins are definitely not paid out, because I think it's even forbidden to the casinos. Is really super annoying and I'm sorry. In the future, it's best to always first inform the support

This post has been translated automatically

Anonym

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 04:20 pm CEST#5
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You accepted the terms and conditions when you opened the account. To complain later that they also enforce their terms and conditions is not ok. Sure, it's a lot of stuff you have to read, but double accounts are not allowed anywhere. So for someone who has been doing this for over 3 years in the OCs, it's not news

We don't know why your account at the time was shut down, only the Provider and yourself know that. You were aware of a permanent block that either you or the casino initiated. The word "permanent" should not have 2 meanings in the interpretation

No question, the casino is doing everything right. That they want to give you back your Deposit is absolutely correct.

And now to the question of why Verification is not done at registration: that would be humbug, because the effort is disproportionate. Every drip who wants to spend 10 Euros at BoD should verify himself in advance so that a payout of an unknown amount can be made without any problems? Nene. You write yourself that you have already gone through a marathon. Do not think that this is desirable. I have made my experiences at Lapalingo and when that was through, I'm fed up with Online Casinos for now.

Blow off the nose and write the money in the wind. At least if they give you your stake back, you had a few nice hours for free.

This post has been translated automatically

MisterL
Expert

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 04:40 pm CEST#6
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Totoro wrote on 21/10/2019 at 16:20: You accepted the terms and conditions when you opened the account. Complaining later about them pushing through their T&Cs too is not ok. Sure it's a lot of stuff to read, but double accounts are not allowed anywhere. So for someone who has been doing this for over 3 years in the OCs, it's not news

We don't know why your account at the time was shut down, only the Provider and yourself know that. You were aware of a permanent block that either you or the casino initiated. The word "permanent" should not have 2 meanings in the interpretation

No question, the casino is doing everything right. That they want to give you back your Deposit is absolutely correct.

And now to the question of why Verification is not done at registration: that would be humbug, because the effort is disproportionate. Every drip who wants to spend 10 Euros at BoD should verify himself in advance so that a payout of an unknown amount can be made without any problems? Nene. You write yourself that you have already gone through a marathon. Do not think that this is desirable. I have made my experiences at Lapalingo and when that was through, I'm fed up with Online Casinos for now.

Blow off the nose and write the money in the wind. At least if they give you your stake back, you had a few nice hours for free.

This is called cynicism
Which opinion is represented here already strange

This post has been translated automatically

Anonym

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 04:48 pm CEST#7
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No, it's neither mocking nor presumptuous in any way. It just doesn't fit the picture that someone runs laughing into a running circular saw and complains afterwards that it hurts

Double accounts don't work or do you see it differently?

You also have to be realistic, the OCs are all no charities or have something in common with the Samaritan Order

This post has been translated automatically

MisterL
Expert

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 04:58 pm CEST#8
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Totoro wrote on 10/21/2019 4:48 pm: No, it's not mocking or in any way presumptuous. It just doesn't fit the picture of someone laughing and running into a running circular saw and complaining afterwards that it hurts

Double accounts don't work or do you see it differently?

You also have to be realistic, the OCs are all no charities or have something in common with the Samaritan Order.

Money he might pay if he has now 2 times the Welcome bonus in claim ok then forget it
And even then questionable because it's been 3 years, I'm bombarded every day with Bonuses that you convert umpteen times
Bonus abuse well
If you play long enough crystallize the best casinos out already
So zockt only at casinos where you also trust to have

This post has been translated automatically

upola
Legend

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 05:52 pm CEST#9
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It doesn't matter if it's a casino I trust.

The TE has, although he knew that it is forbidden, made a 2nd account on.
He was clear that there will be problems with payout
Almost all casinos would have reacted so.

Since the TE must complain, he has screwed up alone.

This post has been translated automatically

Bitcoin
Experienced

[solved] Payout "confiscated" / denied

21st Oct. 2019, at 06:16 pm CEST#10
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Yes, so I think you can not blame the casino. You have created a second account despite the ban, even if you may not have cheated a bonus and there were theoretically no competitive advantages.

Too bad and my condolences for the many money

This post has been translated automatically

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