upola wrote on 10/22/2019 at 10:33 am: What is solved here,did he get his money after all?
For me the case is solved, but have not closed the thread yet, because I noticed that you still need to talk
No, the TE has not received his money. Here the casino has acted completely correctly, since only one customer account may be opened.
As Quippie has already said, it would have been good if this had been noticed immediately upon registration - this is definitely in need of improvement! Here is also already the casino manager on the matter.
vomvom12 wrote on 10/23/2019 00:10 PM
what kind of nonsense...how far did he respond to the feedback ?
he has only zetiert the agb's
to the problem that something like this should be noticed from the beginning
and has not happened I have read nothing
I have myself here times to Caros statement ( As already Quippie said, it would have been good, if this would have been noticed immediately with the registration - that is definitely improvable! Here is also already the casino manager on the matter) oriented , so I assume that he also takes note of all this.
.
Please excuse the late response and prolonged absence. By no means "it is not so important to me", on the contrary, it still lies heavy the topic!
Thank you all for your responses and participation in this discussion. I was able to extract a lot of helpful information and would like to leave a few things untried, because besides the guilt I carry, of which I am aware, I still can not quite accept how the OC reacts, AGBs or not
Of course it is correct to prohibit double accounts, in this respect the terms and conditions are also understandable
But can you as an operator not show goodwill in so far that you look at the individual case if one already contacts the support therefore and makes the effort to write an email? Is but everything to trace what was in the past and what is not what my activity at MultiLotto concerns. What would you find, yes I have opened a second account, after a period of over 3 years! Did I want to abuse bonus? Hardly in such a time frame. What malicious intent would you want to imply? Yes that does not matter, I know, forbidden is forbidden and T&Cs are T&Cs. But 7000 Euro win are 7000 Euro win and there it is obvious to me. This amount is not the world for an OC but if you can save it, why not hang on the terms and conditions, the customer quickly slapped the mail that the win was confiscated and then not even from support side still answer. That was the last mail from MultiLotto, on my part is no longer responded to. Serious in any case just like the following of Mr. or Mrs. "Casino Manager" of MultiLotto above...
"For data protection reasons, we ask for an ongoing conversation directly with our customer service"
I would like to but he no longer answers!!! And why this at all? Because I lead a discussion here that could be unpleasant? Yes of course. I discuss here or complain on a public platform about the actions of an online casino, for this the forum is intended dear MultiLotto Casino Manager. I do not see any privacy violation here.
But back to the topic. As I said, I am still aware of my guilt that I have committed a violation of the terms and conditions with the double account. And I'm not whining either, please leave such comments alone. I just want to find out if there is a possibility to get my win or a part of it because there might be something like goodwill. If not even the support answers me I doubt that slowly but I will still try, I was already noticed here by MultiLotto, so why is it here if you do it publicly but not in a direct way?
I have no malicious intent behind it planned, I just wanted to play on ner side I already knew, have created an account after 3 years, no bonus received or played and thus violated the terms and conditions, which no one is interested until it comes to payout. Condemns me, I think you can still check the individual case, show goodwill or whatever. Especially since the OC also, as it was mentioned here several times, could have reacted much earlier and that is technically possible
If MultiLotto reads this, I think it would be great if we could find a solution that does not only satisfy one side
I'm not going to just throw my win to the wind and keep on keeping on.
I thank you all for your time and your answers, suggestions, opinions and criticism on the matter and hope I still come to a solution with MultiLotto
the blödis get absolutely nothing more from me why? because there are also very many good reputable casinos where there is no such thing
good luck and join me and avoid this fine p**s group
Caro wrote on 10/22/2019 at 10:49 AM
For me the case is solved, but have not closed the thread yet, because I noticed that you still need to talk
No, the TE has not received his money. Here the casino has acted completely correctly, as only one customer account may be opened.
As Quippie has already said, it would have been good if this had been noticed immediately upon registration - this is definitely in need of improvement! Here is also already the casino manager on the matter.
I can think of the Everymatrix group (e.g. PlayFrank or Stake7). I don't know if it is still the same as it was back then: If you are self-excluded in one casino of this group, you can still make an account and Deposit in another one of this group. But at the latest with the payout it could be that they then refuse to pay out the money and only refund the deposits or not. If there is something wrong with this, please enlighten me. I would also like to hear a statement from the people who promote it. Thank you. (I have read a few things about this group at Casinomeister). Ask but times for fun in Everymatrix casinos after which casinos belong to their group. There you will get like me only partially something or not at all. If you click on the Mga symbol a few casinos appear. But these are by far not all.... I hope I save some from problems.
[solved] Payout "confiscated" / denied
Liked this post: v****2
go to greylist with Multilotto
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[solved] Payout "confiscated" / denied
Nobody has liked this post so far
I just asked myself the same question...
This post has been translated automatically
[solved] Payout "confiscated" / denied
Nobody has liked this post so far
For me the case is solved, but have not closed the thread yet, because I noticed that you still need to talk
No, the TE has not received his money. Here the casino has acted completely correctly, since only one customer account may be opened.
As Quippie has already said, it would have been good if this had been noticed immediately upon registration - this is definitely in need of improvement! Here is also already the casino manager on the matter.
This post has been translated automatically
[solved] Payout "confiscated" / denied
Nobody has liked this post so far
We understand 'unsolved' when, for example, no feedback is received from the TE/casino, or a case cannot be clarified/resolved
This post has been translated automatically
[solved] Payout "confiscated" / denied
Nobody has liked this post so far
This post has been translated automatically
[solved] Payout "confiscated" / denied
Nobody has liked this post so far
what a nonsense...in how far he is then on the feedback
he has only zetiert the agb's
to the problem that something like this should be noticed from the beginning
and has not happened I have read nothing
This post has been translated automatically
[solved] Payout "confiscated" / denied
Nobody has liked this post so far
I have myself here times to Caros statement ( As already Quippie said, it would have been good, if this would have been noticed immediately with the registration - that is definitely improvable! Here is also already the casino manager on the matter) oriented , so I assume that he also takes note of all this.
.
This post has been translated automatically
[solved] Payout "confiscated" / denied
Liked this post:
gagapapamama
Please excuse the late response and prolonged absence. By no means "it is not so important to me", on the contrary, it still lies heavy the topic!
Thank you all for your responses and participation in this discussion. I was able to extract a lot of helpful information and would like to leave a few things untried, because besides the guilt I carry, of which I am aware, I still can not quite accept how the OC reacts, AGBs or not
Of course it is correct to prohibit double accounts, in this respect the terms and conditions are also understandable
But can you as an operator not show goodwill in so far that you look at the individual case if one already contacts the support therefore and makes the effort to write an email? Is but everything to trace what was in the past and what is not what my activity at MultiLotto concerns. What would you find, yes I have opened a second account, after a period of over 3 years! Did I want to abuse bonus? Hardly in such a time frame. What malicious intent would you want to imply? Yes that does not matter, I know, forbidden is forbidden and T&Cs are T&Cs. But 7000 Euro win are 7000 Euro win and there it is obvious to me. This amount is not the world for an OC but if you can save it, why not hang on the terms and conditions, the customer quickly slapped the mail that the win was confiscated and then not even from support side still answer. That was the last mail from MultiLotto, on my part is no longer responded to. Serious in any case just like the following of Mr. or Mrs. "Casino Manager" of MultiLotto above...
"For data protection reasons, we ask for an ongoing conversation directly with our customer service"
I would like to but he no longer answers!!! And why this at all? Because I lead a discussion here that could be unpleasant? Yes of course. I discuss here or complain on a public platform about the actions of an online casino, for this the forum is intended dear MultiLotto Casino Manager. I do not see any privacy violation here.
But back to the topic. As I said, I am still aware of my guilt that I have committed a violation of the terms and conditions with the double account. And I'm not whining either, please leave such comments alone. I just want to find out if there is a possibility to get my win or a part of it because there might be something like goodwill. If not even the support answers me I doubt that slowly but I will still try, I was already noticed here by MultiLotto, so why is it here if you do it publicly but not in a direct way?
I have no malicious intent behind it planned, I just wanted to play on ner side I already knew, have created an account after 3 years, no bonus received or played and thus violated the terms and conditions, which no one is interested until it comes to payout. Condemns me, I think you can still check the individual case, show goodwill or whatever. Especially since the OC also, as it was mentioned here several times, could have reacted much earlier and that is technically possible
If MultiLotto reads this, I think it would be great if we could find a solution that does not only satisfy one side
I'm not going to just throw my win to the wind and keep on keeping on.
I thank you all for your time and your answers, suggestions, opinions and criticism on the matter and hope I still come to a solution with MultiLotto
Many greetings
This post has been translated automatically
[solved] Payout "confiscated" / denied
Liked this post:
Reskim
good luck and join me and avoid this fine p**s group
This post has been translated automatically
[solved] Payout "confiscated" / denied
Nobody has liked this post so far
I can think of the Everymatrix group (e.g. PlayFrank or Stake7). I don't know if it is still the same as it was back then: If you are self-excluded in one casino of this group, you can still make an account and Deposit in another one of this group. But at the latest with the payout it could be that they then refuse to pay out the money and only refund the deposits or not. If there is something wrong with this, please enlighten me. I would also like to hear a statement from the people who promote it. Thank you. (I have read a few things about this group at Casinomeister). Ask but times for fun in Everymatrix casinos after which casinos belong to their group. There you will get like me only partially something or not at all. If you click on the Mga symbol a few casinos appear. But these are by far not all.... I hope I save some from problems.
This post has been translated automatically