i am writing to you in the hope that you can help me with the following issue:
For quite some time I have been a satisfied player at MrGreen and in the meantime I have also been a member of Club Royale for quite some time. Already in June of this year, I have played with high stakes - partly max. spins - a total profit of over € 100,000. At that time, the payout also took a little time, but I practiced patience, submitted all the necessary documents and finally received my win.
Now - after a certain "dry spell" - I have been very lucky again in the past two weeks and have again won a total of more than 150,000 € by placing correspondingly high stakes. I then split the payout requests into €50,000, €40,000, €10,000 and €15,000 due to the limit of €50k. Obviously, the first payout amount was subjected to a more detailed check, so that the other applications have not been paid out to date. I submitted the payment request to be reviewed on 06.11.2020 - exactly 10 days ago
Since then, the following documents have been requested by my personal advisor (ultimately she cannot help it and is only the "executor" and must comply with the specifications of the departments), all of which I have submitted in full and in accordance with the specifications:
Verification picture of me with my ID document (I have had myself verified several times in the last few years)
Photo of my credit card (first six digits and last four digits)
A complete financial report (bank statement) from my banking institution for Verification of specific deposits
Pay stubs for the months of March, April, and May 2020
Proof of receipt of a bequest from my mother (voluntarily submitted to explain my gambling behavior since May 2020)
According to my Club Royale supervisor, the first three documents have been "accepted" by the department. Today, around noon, I also submitted the last two documents - since then, however, I have heard nothing more from my supervisor.
I understand all verification processes, which are also subject to legal regulations (KYC, Player protection, SOW/SOF, Money Laundering Act and also the economic consideration of the win-loss ratio), but the procedure seems extremely questionable, strange and hardly comprehensible to me, also against the background of multiple legitimation in the past. To date, I have hoped with kindness, patience and understanding that a - albeit lengthy - smooth payout is possible. However, I must confess that I am gradually reaching the limits of my patience
One more thing, then I also end this novel (sorry): All deposits I have made by Giropay or Sofort Überweisung. I take great care to avoid any Bonuses and to comply with turnover and wagering requirements. All transactions were documented by me, I can provide the corresponding evidence for clarification of the facts.
CR_Gambler wrote on 11/16/2020 at 5:50 pm
Dear Gamblejoe team, dear Caro,
i am reaching out to you with this post in hopes that you can assist me with the following issue:
For quite some time I have been a satisfied player at MrGreen and in the meantime I have also been a member of Club Royale for quite some time. Already in June this year I have played with high stakes - partly max. spins - a total profit of over 100,000 €. At that time, the payout also took a little time, but I practiced patience, submitted all the necessary documents and finally received my win.
Now - after a certain "dry spell" - I have been very lucky again in the past two weeks and have again won a total of more than 150,000 € by placing correspondingly high stakes. I then split the payout requests into €50,000, €40,000, €10,000 and €15,000 due to the limit of €50k. Obviously, the first payout amount was subjected to a more detailed check, so that the other applications have not been paid out to date. I submitted the payment request to be reviewed on 06.11.2020 - exactly 10 days ago
Since then, the following documents have been requested by my personal advisor (ultimately she cannot help it and is only the "executor" and must comply with the specifications of the departments), all of which I have submitted in full and in accordance with the specifications:
Verification picture of me with my ID document (I have had myself verified several times in the last few years)
Photo of my credit card (first six digits and last four digits)
A complete financial report (bank statement) from my banking institution for Verification of specific deposits
Pay stubs for the months of March, April, and May 2020
Proof of receipt of a bequest from my mother (voluntarily submitted to explain my gambling behavior since May 2020)
According to my Club Royale supervisor, the first three documents have been "accepted" by the department. Today, around noon, I also submitted the last two documents - since then, however, I have not heard anything more from my supervisor.
I understand all verification processes, which are also subject to legal regulations (KYC, Player protection, SOW/SOF, Money Laundering Act and also the economic consideration of the win-loss ratio), but the procedure seems extremely questionable, strange and hardly comprehensible to me, also against the background of multiple legitimation in the past. To date, I have hoped with kindness, patience and understanding that a - albeit lengthy - smooth payout is possible. However, I must confess that I am gradually reaching the limits of my patience
One more thing, then I also end this novel (sorry): All deposits I have made by Giropay or Sofort Überweisung. I take great care to avoid any Bonuses and to comply with turnover and wagering requirements. All transactions were documented by me, I can provide the corresponding evidence for clarification of the facts.
sorry if that came across that way - that was not my intention! I really hope for support here, because my nerves are slowly a little strained in view of the payout amount.
upola wrote on 11/16/2020 at 6:32 pm: We can't help you here.
Maybe a mod can take a look at your story.
https://www.gamblejoe.com/profil/julian/
Hello upola,
thank you for your advice! I had the hope that I am here in the right forum / thread, as many others before me have also sought support here. Then I will contact a mod directly if necessary.
just an update on the pending payout: even after 14 days nothing has happened, my account manager told me that my documents are still under review (although it was said before that they are already "reviewed" and it just needs an "OK from management").
Caro could not help either, but a big thank you to you, Caro, for your effort.
Meanwhile I suspect that they want to force me to cancel the payout and burn the 115k. My account is still active - let's see how long...
UPDATE: Yesterday, after almost three weeks of waiting, I sent a very clear - but at the same time friendly - mail announcing official complaints to MGA and eCOGRA, and my win was released and transferred this morning!
My Acc. manager also called me and explained the background a little more precisely. The Verification process was agonizingly long and nerve-wracking, but what's long lasting...
Again, a big thank you to you, Caro for taking care.
Greetings
CR_Gambler
P.S.: Due to the fact that the matter has now been clarified and came to a positive end, the thread can be closed.
But exactly such are the reasons why one in Germany ne authority Brauch
Because only when you threaten you get your money
Had that with bwin all good payout was approved 4 days still nothing
Was really p**sed and have the chat fertig gacht and threatened that I report all this and complain to me
The money came in minutes after the chat by echzeit Überweisung
[solved] MrGreen delays payout
Nobody has liked this post so far
i am writing to you in the hope that you can help me with the following issue:
For quite some time I have been a satisfied player at MrGreen and in the meantime I have also been a member of Club Royale for quite some time. Already in June of this year, I have played with high stakes - partly max. spins - a total profit of over € 100,000. At that time, the payout also took a little time, but I practiced patience, submitted all the necessary documents and finally received my win.
Now - after a certain "dry spell" - I have been very lucky again in the past two weeks and have again won a total of more than 150,000 € by placing correspondingly high stakes. I then split the payout requests into €50,000, €40,000, €10,000 and €15,000 due to the limit of €50k. Obviously, the first payout amount was subjected to a more detailed check, so that the other applications have not been paid out to date. I submitted the payment request to be reviewed on 06.11.2020 - exactly 10 days ago
Since then, the following documents have been requested by my personal advisor (ultimately she cannot help it and is only the "executor" and must comply with the specifications of the departments), all of which I have submitted in full and in accordance with the specifications:
According to my Club Royale supervisor, the first three documents have been "accepted" by the department. Today, around noon, I also submitted the last two documents - since then, however, I have heard nothing more from my supervisor.
I understand all verification processes, which are also subject to legal regulations (KYC, Player protection, SOW/SOF, Money Laundering Act and also the economic consideration of the win-loss ratio), but the procedure seems extremely questionable, strange and hardly comprehensible to me, also against the background of multiple legitimation in the past. To date, I have hoped with kindness, patience and understanding that a - albeit lengthy - smooth payout is possible. However, I must confess that I am gradually reaching the limits of my patience
One more thing, then I also end this novel (sorry): All deposits I have made by Giropay or Sofort Überweisung. I take great care to avoid any Bonuses and to comply with turnover and wagering requirements. All transactions were documented by me, I can provide the corresponding evidence for clarification of the facts.
Thank you very much for your support.
LG
CR_Gambler
This post has been translated automatically
[solved] MrGreen delays payout
Nobody has liked this post so far
Nice advertising bro xd
This post has been translated automatically
[solved] MrGreen delays payout
Nobody has liked this post so far
sorry if that came across that way - that was not my intention! I really hope for support here, because my nerves are slowly a little strained in view of the payout amount.
LG
CR_Gambler
This post has been translated automatically
[solved] MrGreen delays payout
Nobody has liked this post so far
Maybe a mod can take a look at your story.
https://www.gamblejoe.com/profil/julian/
This post has been translated automatically
[solved] MrGreen delays payout
Nobody has liked this post so far
Hello upola,
thank you for your advice! I had the hope that I am here in the right forum / thread, as many others before me have also sought support here. Then I will contact a mod directly if necessary.
Thank you
CR_Gambler
This post has been translated automatically
[solved] MrGreen delays payout
Liked this post:
CR_Gambler
Greetings Caro
This post has been translated automatically
[solved] MrGreen delays payout
Nobody has liked this post so far
just an update on the pending payout: even after 14 days nothing has happened, my account manager told me that my documents are still under review (although it was said before that they are already "reviewed" and it just needs an "OK from management").
Caro could not help either, but a big thank you to you, Caro, for your effort.
Meanwhile I suspect that they want to force me to cancel the payout and burn the 115k. My account is still active - let's see how long...
I'll give you feedback if something happens.
Thank you for the support!
This post has been translated automatically
[solved] MrGreen delays payout
Liked this post:
garfield68
UPDATE: Yesterday, after almost three weeks of waiting, I sent a very clear - but at the same time friendly - mail announcing official complaints to MGA and eCOGRA, and my win was released and transferred this morning!
My Acc. manager also called me and explained the background a little more precisely. The Verification process was agonizingly long and nerve-wracking, but what's long lasting...
Again, a big thank you to you, Caro for taking care.
Greetings
CR_Gambler
P.S.: Due to the fact that the matter has now been clarified and came to a positive end, the thread can be closed.
This post has been translated automatically
[solved] MrGreen delays payout
Liked this post:
CR_Gambler
But exactly such are the reasons why one in Germany ne authority Brauch
Because only when you threaten you get your money
Had that with bwin all good payout was approved 4 days still nothing
Was really p**sed and have the chat fertig gacht and threatened that I report all this and complain to me
The money came in minutes after the chat by echzeit Überweisung
What they think who they are...xD
And gw to this win
This post has been translated automatically
[solved] MrGreen delays payout
Nobody has liked this post so far
This thread was closed
This post has been translated automatically