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Lapalingo: Lapalingo refuses to pay out €10,000

Topic created on 12th Aug. 2017 | Page: 1 of 4 | Answers: 38 | Views: 14,746
MauriceMoe

Lapalingo refuses to pay out €10,000

12th Aug. 2017, at 06:04 pm CEST#28
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Hello everyone, I am looking for your experience and need some tips on how to best deal with Lapalingo (Rabbit Entertainment Ltd).

I have deposited a medium double-digit amount and claimed the bonus "Welcome". Before, during and after the claim, I was at no time informed that there are certain conditions associated with it.
The T&Cs refer to the bonus conditions, but these were not listed in the T&Cs and were not linked. At the same time, the T&Cs state that the T&Cs are the only agreement between Rabbit Entertainment Ltd and me and that all other verbal and written agreements are void.

Now that I have used the bonus, I was consistently shown a bonus balance equal to the bonus granted, at no time was I shown any other amount as bonus balance, the other amount was shown as real money balance.

After I had €5,327.50 in the account, I violated the Bonus terms and conditions, which were unknown to me, for the first time and placed bets over €5. (The conditions had already been met twice at that point, but I was unaware of the conditions until then, so I did not exchange the bonus).


In the meantime, I had contact with customer service, who said I only had to exchange the bonus to withdraw it (and explained incorrectly (mobile devices) how to do that). Again, I still had no idea about the bonus conditions.
After I had fulfilled the conditions twice and I was still shown only 35€ of the 5.327,50€ as bonus balance and at the bottom of the page was the note that first the real money is used before the Bonus money is used, I still thought I had not used the bonus yet, because at no time I had a smaller balance than I deposited.

A day later I arrived at a little more than 10,000€ and in the meantime I exchanged the (still) 35€ bonus balance and wanted to withdraw the amount.

As you can guess, here is exactly the problem. One day after my withdrawal request came a mail -> violated (unknown to me) bonus conditions, withdrawal denied, new account balance 35€.

Now I have also seen the bonus conditions for the first time, read through and am of the opinion that these do not agree with the terms and conditions.

In the terms and conditions it says that bonus conditions apply, but it is not linked, you are not displayed in the terms and conditions and it is not apparent where you can look at there conditions.
At the same time, the T&Cs state that the T&Cs are the only agreement between the casino and me.

In the bonus terms and conditions it says that bets over 5€ / 0,50€ payline are not allowed, in the T&Cs again it says: "should bets mistakenly exceed set limits, the bet will only be accepted up to the allowed amount".
In that case, I could not have set a limit over 5€ per bet, because the limit was at that amount.

The contact with the support was so far unsuccessful, I only got out that the support does not know their own terms and conditions, subsequently I was ignored throughout.


In summary, I have won 5,300 € regular, 10,200 € actually won and I have received nothing.

Do you think I can somehow do something legally?

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MauriceMoe

Lapalingo refuses to pay out €10,000

12th Aug. 2017, at 06:35 pm CEST#1
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Addendum: today again had anonymous contact with support and asked specifically about the bonus and their conditions, (specifically: so I could, for example, 70x 10€ in Roulette bet on a color and hope that comes to meet the conditions.
In response, I was not told that this would violate the bonus conditions (in general, they were not mentioned), but that the bonus there is only converted to 20%.

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gagapapamama
Expert

Lapalingo refuses to pay out €10,000

12th Aug. 2017, at 08:33 pm CEST#2
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Here there are always problems with the crap bonus, machs like me always play without bonus.

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c****7

Lapalingo refuses to pay out €10,000

12th Aug. 2017, at 09:36 pm CEST#3
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Stupidly run, there you have the luck of his life and is fooled. Be that as it may, I would try to trade with them.
Demand that your case be handled by the manager, explain the facts in writing, state all your arguments and that you feel unfairly treated and want a compromise. If not MGA, lawyer, public complaint.
You can also carry out the first and third threats.... You can also initiate a procedure through Askgamblers or Casinomeister if your English is good.
There is not much more you can do.

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Anonym

Lapalingo refuses to pay out €10,000

12th Aug. 2017, at 11:43 pm CEST#4
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I myself always pay in without a bonus, just to be on the safe side, so that nothing like what happened to you happens
Otherwise I would stick to what chmi77 has written and hope that you might get at least
get something out of it...
Good luck and success!

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Anonym

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 02:53 am CEST#5
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Guys, do you really think anyone in this situation still wants to hear that you're all playing without a bonus? Think about it. Such sayings can also be denied!!!

Hey MauriceMoe: Your arguments seem plausible and conclusive. I personally do not know the conditions of Lapalingo and can therefore unfortunately not tell you whether all this has hand and foot or not

Since you do not seem to get anywhere with the support, I recommend you only the MGA. They should have a look at the case. Make screenshots of the AGB 's best immediately. It is easy to change them afterwards and then you have something in hand

I really wish you good luck and hope that you will get your money.

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MauriceMoe

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 07:24 am CEST#6
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Hey, thanks for your answers.

I already have a pretty strict plan on how to proceed.

I have the MGA and a complaint with the request for processing from the manager, whose name they wanted to tell me in the chat partout not.
In the case of a refusal I will use my professional contacts and let inquire again over the press, for which exact reason the payment was refused and how they can reconcile the refusal with their AGBs.
At the same time, I will have our in-house lawyers check the terms and conditions to see whether the payout was rightly or wrongly refused.
If the payment is ultimately wrongfully refused, I will sue Rabbit Entertainment ltd in a German court (which is possible, but some people don't know) for the payment of the winnings - and if that takes years (I'm young, I have time).

I think this is a good way to proceed

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Anonym

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 10:02 am CEST#7
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MauriceMoe wrote on 08/13/2017 at 07:24: Hey, thanks for your responses.

I already have a pretty strict plan on how to proceed.

I have the MGA and a complaint asking to be processed from the manager, whose name they refused to give me in chat.
In the case of a refusal I will use my professional contacts and let inquire again over the press, for which exact reason the payment was refused and how they can reconcile the refusal with their AGBs.
At the same time, I will have our in-house lawyers check the terms and conditions to see whether the payout was rightly or wrongly refused.
If the payment is ultimately wrongfully refused, I will sue Rabbit Entertainment ltd in a German court (which is possible, but some people don't know) for the payment of the winnings - and if that takes years (I'm young, I have time).

I think this is a good way to proceed

You don't seem to me to have fallen on your head and you already know what is right for you. Therefore, I do not talk you in there

Lapalingo knows Gamblejoe but and let here most likely now and then with, so I repeat my advice. Screenshote you the AGB 's and everything you had to complain, or was not listed. It is easy for the casino at once appropriate links reinzupacken that were not there before and then you already have one thing less in hand

I wish you that it will not take a few years, but that you will get your money or at least a settlement with which you can live without problems and stress

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MauriceMoe

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 10:43 am CEST#8
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Have all the evidence secured
Tens of screenshots, printouts and html files copied, all complaints I have stored evidence, so that they can change what they want, it's too late for that

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c****7

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 12:08 pm CEST#9
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Another little Tip from me... the order of your steps is very important.
Lawyer and MGA are the last step if all previous ones have failed.
If these things are running, the dialogue has failed, so to speak.
Lapalingo has a manager, I had to deal with him before when I complained about my gaming history, he gave me a bigger ND bonus.
The lawyer way should be the last to go, lawsuits abroad aind difficult and expensive, believe me.
I can not estimate the chances of success with the MGA, my experiences with them are very mixed.
What is a casino most afraid of... that makes the rounds on the net they are rip-offs and do not pay out, because then they can shut down.
Therefore, the public forum pressure is not wrong.
If I were you, I would send again a written request z. Hd. the manager to the with deadline and threat vin steps. Possibly a settlement comes at least thereby around.
At the same time, I would contact Daniel, who may have a connection to Lapalingo.
If that doesn't work, open a case on Askgamblers, which is sometimes very effective, because a public mediation process is initiated with time limits. Disadvantage, you have to do it in English. Most of the time casinos react then.
If that doesn't work, MGA and finally lawyer and lawsuit.
Good luck but 10K would be worth a fight.

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