Hello dear community,
i have made a small win of over 400€ at Kassu.
I have used a 75% Deposit bonus and now I am accused of violating the bonus conditions.
I don't know exactly what I did wrong but supposedly more than 100€ from free spins I never had or played over 5€ which I definitely never did.
I am very disappointed that such an insignificant win for this casino after a few deposits is now causing me such stress.
I hope you can help me they only refunded me the 25€ deposit.
In detail:
We would like to inform you that your wins - due to a violation of our Bonus terms during your play - have been removed.
You have placed 5 bets over 10 up to 25. This procedure is not allowed when playing with bonus credits.
Please read our bonus terms and conditions, especially point 10: https://www . Kassu.com/termsandconditions/generalbonus
Please contact us via Live Chat, email or hotline if you have any questions or need further information.
upola wrote on 02.07.2020 at 07:33: Take a look at your game history, you can see it there.
Yes there you should think 😂
Unfortunately, I do not get the game history at Kassu open, why ever?
But I also know exactly that I have never played on 5 € so a High Roller I am not.
But thanks for the Tip I will continue to try.
Bzw have also requested the documents already by mail.
Filix1 wrote on 02.07.2020 at 07:36
Yes there you would think 😂
Unfortunately I do not get the game histories at Kassu open, why ever?
But I also know exactly that I have never played on 5€ so a High Roller I am not.
But thanks for the Tip I will continue to try.
Bzw have also requested the documents already by mail.
Now I could finally see purely and actually there has allegedly an 8 € spin or what does that mean?
I can imagine it only unfortunately with the best will not! And win I have so mitsicherheit anyway not driven in and whether I had not yet freigespielt the bonus is also questionable!
Oh man how could that happen...
Filix1 wrote on 02.07.2020 at 07:51
Now I could finally see in and actually there has supposedly been an 8 € spin or what does that mean?
I can not imagine it only unfortunately with the best will! And win I have so mitsicherheit anyway not driven in and whether I had not yet freigespielt the bonus is also questionable!
Oh man how could that happen...
Kleinkariert wrote on 02.07.2020 at 08:03
Did you use a Risk feature or buy a free play?
Hello free spins I have not bought.
The risk function I have certainly used.
And the ladder also once pushed to 32€! Are you not allowed to do that even if the bet on the ladder is over 5€?
What is that for ripped off stuff!
Since you can only get mad with these stupid terms and conditions of the casinos.
Never again Deposit bonus
I have never had problems sunmaker has paid me 30000 € although I had there by mistake 2 accounts without complaining and now so nen kindergarten.
upola wrote on 02.07.2020 at 08:37 clock: The problem is that with the Risk function is not specifically mentioned in terms and conditions.
You are not the only one this has happened before.
Filix1 wrote on 02.07.2020 at 08:08
Hello free spins I have not bought.
I have certainly used the Risk function.
And the ladder also times pushed to 32€! Are you not allowed to do that either if the bet on the ladder is over 5€?
What is that for ripped off stuff!
Since you can only get mad with these stupid terms and conditions of the casinos.
Never again Deposit bonus
I have never had problems sunmaker has paid me 30000 € although I had there by mistake 2 accounts without complaining and now so nen kindergarten.
[solved] Kassu refuses payout
Nobody has liked this post so far
i have made a small win of over 400€ at Kassu.
I have used a 75% Deposit bonus and now I am accused of violating the bonus conditions.
I don't know exactly what I did wrong but supposedly more than 100€ from free spins I never had or played over 5€ which I definitely never did.
I am very disappointed that such an insignificant win for this casino after a few deposits is now causing me such stress.
I hope you can help me they only refunded me the 25€ deposit.
In detail:
We would like to inform you that your wins - due to a violation of our Bonus terms during your play - have been removed.
You have placed 5 bets over 10 up to 25. This procedure is not allowed when playing with bonus credits.
Please read our bonus terms and conditions, especially point 10:
https://www . Kassu.com/termsandconditions/generalbonus
Please contact us via Live Chat, email or hotline if you have any questions or need further information.
Best Regards
Kassu Finance Team
support@Kassu.com
LICENSE AND REGULATION
This post has been translated automatically
[solved] Kassu refuses payout
Liked this post:
Filix1
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[solved] Kassu refuses payout
Nobody has liked this post so far
Yes there you should think 😂
Unfortunately, I do not get the game history at Kassu open, why ever?
But I also know exactly that I have never played on 5 € so a High Roller I am not.
But thanks for the Tip I will continue to try.
Bzw have also requested the documents already by mail.
This post has been translated automatically
[solved] Kassu refuses payout
Nobody has liked this post so far
Now I could finally see purely and actually there has allegedly an 8 € spin or what does that mean?
I can imagine it only unfortunately with the best will not! And win I have so mitsicherheit anyway not driven in and whether I had not yet freigespielt the bonus is also questionable!
Oh man how could that happen...
This post has been translated automatically
[solved] Kassu refuses payout
Liked this post:
Filix1
Did you use a Risk feature or buy a free play?
This post has been translated automatically
[solved] Kassu refuses payout
Nobody has liked this post so far
Hello free spins I have not bought.
The risk function I have certainly used.
And the ladder also once pushed to 32€! Are you not allowed to do that even if the bet on the ladder is over 5€?
What is that for ripped off stuff!
Since you can only get mad with these stupid terms and conditions of the casinos.
Never again Deposit bonus
I have never had problems sunmaker has paid me 30000 € although I had there by mistake 2 accounts without complaining and now so nen kindergarten.
This post has been translated automatically
[solved] Kassu refuses payout
Nobody has liked this post so far
You are not the only one that has already happened.
This post has been translated automatically
[solved] Kassu refuses payout
Nobody has liked this post so far
Yes without words!
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[solved] Kassu refuses payout
Nobody has liked this post so far
Annoying, but is so with 99.99% of casinos
This post has been translated automatically
[solved] Kassu refuses payout
Nobody has liked this post so far
This post has been translated automatically