i just signed up with Genesis Casino through this site. Had then made my first Deposit (100€+100% bonus) via instant transfer. This is now a good 2 hours ago, the money was still not credited to my account. When I wrote to the support, he said I should make a new deposit (small funfact the first deposit was already debited from my bank account)
small update, still nothing happened. I took a look at the payment history. The payment was supposedly canceled by me, funnily enough, the departure of the money but as I said from my account went from. The support is also no support
This is the new casino experience don't you know? To save your precious personal time, the casino calculates during your Deposit whether you win or lose the money. Have just had bad luck this time.
To date, I have neither received a credit on the casino account let alone on my bank account. (All requested documents have been available for weeks).
The casino manager no longer responds to my emails. The money is supposed to go out as soon as possible, I was told. On my account, I have until Dato but as I said, no credit received.
The support is also no help, because I have to tell the whole story from the beginning every time and it is supposedly always forwarded to the Finance Department
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i just signed up with Genesis Casino through this site. Had then made my first Deposit (100€+100% bonus) via instant transfer. This is now a good 2 hours ago, the money was still not credited to my account. When I wrote to the support, he said I should make a new deposit (small funfact the first deposit was already debited from my bank account)
Question: does it always take so long?
Thanks for the answers.
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To date, I have neither received a credit on the casino account let alone on my bank account. (All requested documents have been available for weeks).
The casino manager no longer responds to my emails. The money is supposed to go out as soon as possible, I was told. On my account, I have until Dato but as I said, no credit received.
The support is also no help, because I have to tell the whole story from the beginning every time and it is supposedly always forwarded to the Finance Department
Too bad.
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