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DrückGlück: [solved] 10.000€ won. Email bonus makes problems!!!

Topic created on 02nd Apr. 2020 | Page: 1 of 3 | Answers: 22 | Views: 4,782
chrisrobinb

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 08:51 pm CEST#1
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Hey Dudes I won 10.000€ tonight. And have already requested a payout of 5000. However, this is still being processed, because I have to verify myself with documents first. In this regard, I have not yet received any feedback from DrückGlück. In any case, I was told by email that I have received 100 free spins on 1 € at Book of Death. These I had also played and won 71 €. These 71€ I have gambled away from the total amount (5071€) again. Went back to the home page and saw that they have deducted this 71 € from my normal account balance and at bonus balance was still 71 €. Now I also get since the further withdrawal the message that this is not possible due to an active bonus. I am at a loss and wanted to ask you for help and ask if you could help me there vllt in any way.

MfG

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upola
Legend

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 09:05 pm CEST#2
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Did you win the 10K with the 71 euros?

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Falko
Icon

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 09:27 pm CEST#3
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Liked this post: Anonym, Avatar von Jenn-R Jenn-R, Avatar von Max_Bet Max_Bet
Now he has to wager the 71 euros from the free spins, because that is bonus money. Before this is not done, he has no way to pay out his other 5000 euros. He should have waited until everything is requested for payment and only then touch these free spins. Do not know what the rules are in the casino for bonuses. Let's assume you have to convert the Bonus money 35x, then he must now 35 x 71 euros = 2485 euros, so still 2485 euros on the slots and only then it is possible to request another withdrawal

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G****e

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 09:29 pm CEST#4
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Falko wrote on 02.04.2020 at 21:27: Now he has to convert the 71 euros from the free spins, because that is bonus money. Before that is not done,he has no way to pay out his other 5000 euros. He should have waited until everything is requested for payment and only then touch these free spins. Do not know what the rules are in the casino for bonuses. Let's assume you have to convert the Bonus money 35x, then he must now 35 x 71 euros = 2485 euros, so still 2485 euros on the slots and only then it is possible to request another withdrawal.

Yes, I think so too. A trap of the casino

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chrisrobinb

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 09:38 pm CEST#5
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upola wrote on 02.04.2020 at 21:05: Did you win the 10K with the 71 euros?

I won the 10k before the bonus so originally without bonus.

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RiverSong
Legend

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 09:43 pm CEST#6
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chrisrobinb wrote on 02.04.2020 at 21:38: I have won the 10k before the bonus so originally without bonus

unfortunately, this is not the point in most oc --> as soon as you use free spins that are subject to the bonus conditions, so must be converted in the vast majority of cases --> the entire balance to Bonus money until the conversion is fulfilled, clear so far?

now just take low Risk games, so those where you get a lot of intermediate winnings then you come out easily without further loss, just takes a little longer, but should be worth it

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Falko
Icon

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 09:49 pm CEST#7
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chrisrobinb wrote on 02.04.2020 at 21:38
I won the 10k before the bonus so originally without bonus

Which is still important,since you never played with bonus. There are also important things you should know. You are not allowed to bet more than 50 cents per line on the slot, you are only allowed to bet a maximum of 5 euros per spin on the full number of lines and you are not allowed to buy free spins under any circumstances. If you violate this, the casino will confiscate your entire win that you still have on your casino account, currently 5071 euros. You must also adhere to this.

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G****e

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 10:05 pm CEST#8
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Have you ever written to the support?

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chrisrobinb

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 10:13 pm CEST#9
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Iseedeadpeople wrote on 02.04.2020 at 21:43
that's the point in most oc unfortunately not --> as soon as you use free spins that are subject to the bonus conditions, so must be converted in the vast majority of cases --> the whole credit to Bonus money until the conversion is fulfilled, clear so far?

now just take low Risk games, so those where you get a lot of intermediate winnings then you come out easily without further loss, just takes a little longer, but should be worth it

How can that be but if I have the 5k jz still stand won without bonus... how do you mean that with the low risk games?

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Popi2099
Amateur

[solved] 10.000€ won. Email bonus makes problems!!!

2nd Apr. 2020, at 10:33 pm CEST#10
1 Like

Liked this post: Avatar von Schlumpi1010 Schlumpi1010
Just write the Live Chat to cancel the bonus.

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