Casumo: [resolved] Casumo refuses to pay out / proof of income (Page 5)
Topic created on 16th Aug. 2019 | Page: 5 of 8 | Answers: 77 | Views: 18,402
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[resolved] Casumo refuses to pay out / proof of income
19th Aug. 2019, at 01:17 am CEST#41
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Casinos are also required by law to prove where the money comes from. If I enter Germany with more than 10.000€ I have to declare the money. And I think 50.000€ is a pretty high mark for a verification. I can only agree with my previous post. No Deposit should be possible before the account is fully verified. And so I do it always, because the support can tell what he wants! First verify then deposit.
I can not go to the casino without showing my ID. Gambling is allowed from 18 years and should also be so controlled!
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[resolved] Casumo refuses to pay out / proof of income
19th Aug. 2019, at 02:43 am CEST#42
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mmessner29 wrote on 19/08/2019 at 01:17: Casinos are just as obliged before the law to prove where the money comes from. If I enter Germany with more than 10,000€ I have to declare the money as well. And I think 50.000€ is a pretty high mark for a verification. I can only agree with my previous post. No Deposit should be possible before the account is fully verified. And so I do it always, because the support can tell what he wants! First verify then deposit.
I can not go to the casino without showing my ID. Gambling is allowed from 18 years and should also be so controlled!
I think you have not understood the post or the problem or simply not read. This is not about verification. The user or thread creator is of course already verified. It is about the fact that Casumo now requires proof of income. And that the user has already sent 6 different documents, but Casumo always wants new ones
This is not about ID, electricity bill and a screenshot from online banking. They want complete statements of all your income. They want to know where every damn euro you have deposited with them over the last X years comes from. They want to extrapolate, if this is correct. They want to know if your mum ever gave you a 1000 for your birthday. They want to know what you do with your money. Maybe you got it now. I hope you don't think that's right. Because this is just absurd and disturbing, nothing else
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m****9
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[resolved] Casumo refuses to pay out / proof of income
19th Aug. 2019, at 02:48 am CEST#43
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DaGambler wrote on 08/19/2019 02:43 PM
I think you didn't understand the post or the problem or just didn't read it. There is no Verification involved here. The user or thread creator is of course already verified. The issue is that Casumo is now asking for proof of income. And that the user has already sent 6 different documents, but Casumo always wants new ones
This is not about ID, electricity bill and a screenshot from online banking. They want complete statements of all your income. They want to know where every damn euro you have deposited with them over the last X years comes from. They want to extrapolate, if this is correct. They want to know if your mum ever gave you a 1000 for your birthday. They want to know what you do with your money. Maybe you got it now. I hope you don't think that's right. Because this is just absurd and disturbing, nothing else
of course I read the post. And if you have deposited 50,000 €, then the casino has taken 50K and must be able to prove where the deposited money comes from and whether the depositor has come legally to this money!
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m****9
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[resolved] Casumo refuses to pay out / proof of income
[resolved] Casumo refuses to pay out / proof of income
19th Aug. 2019, at 03:19 am CEST#45
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Totoro wrote on 08/18/2019 4:20 PM
The electronics store example is total bullshit to say the least. Here in the forum it is pointed out that there is addiction prevention, providers of gambling have to be responsible etc pp
Have never read of anyone being addicted to TV shopping and buying TVs for 5000 euros three times a day. Equally stupid not buying a TV for 500 and returning it and getting 55,000. Bullshit, you realize yourself, right?
[resolved] Casumo refuses to pay out / proof of income
19th Aug. 2019, at 10:23 am CEST#47
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i am stunned. you can guess it, but my 7th proof was rejected.
i logged in and the reason was: please answer our email
there was no email. in the livechat they told me: "oh sorry, we forgot to send you an email"
after a long back and forth the reason was: "not everything is completely readable...and the color is """quite funny""". (everything is 100% readable and the document is just black and white).
they told me to just take another photo of the document, but i know that it is clearly less legible on the photo than from the scanner...... ...
then they said i should just upload account statements. and this is where the whole fun finally stops for me.
when i asked where i could complain, they told me i could just send an email to hey@casumo......
i have now personally asked julian from gamblejoe for help again....
never thought Casumo would do something like this. a real nightmare.
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[resolved] Casumo refuses to pay out / proof of income
19th Aug. 2019, at 10:53 am CEST#48
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It would be best to close the thread and post a brief info on it when the incident is clarified.
The whole thing seems to be going on here like the 13th century Inquisition. One person screams and the others want blood. As soon as a casino demands proof, it is roared and heads must roll. The whole concentrated frustration of the gambling community is brought to light. Whether appropriate or completely out of place, it has to come out
We only know one side of the story here and are dependent on the information provided by the TE. Turns nevertheless also times the brain on and thinks times about it, WHY if necessary the Casino inquires whether he must submit proofs with a (for the Casino) ridiculous win of 4,500 euro. Keyword: Amount of deposits? If a casino would ask BEFORE the Deposit, the offer would probably be quite clear in this universe, yes practically there would be the possibility probably only for a few.
Of course, if the "illegible documents" story is true, then that's sad. Nevertheless, this is the first time I've read this in connection with Casumo.
So, before a witch burning starts here, wait and see. Maybe the GJ team can help, there is also a user named "Casumo-Vera" here.
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Anonym
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[resolved] Casumo refuses to pay out / proof of income
[resolved] Casumo refuses to pay out / proof of income
19th Aug. 2019, at 12:50 pm CEST#50
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Please try to stay on topic.
Provocations and insults have no place in the forum and especially here in the thread where it is a complaint and will therefore be removed directly.
[resolved] Casumo refuses to pay out / proof of income
Nobody has liked this post so far
I can not go to the casino without showing my ID. Gambling is allowed from 18 years and should also be so controlled!
This post has been translated automatically
[resolved] Casumo refuses to pay out / proof of income
Nobody has liked this post so far
I think you have not understood the post or the problem or simply not read. This is not about verification. The user or thread creator is of course already verified. It is about the fact that Casumo now requires proof of income. And that the user has already sent 6 different documents, but Casumo always wants new ones
This is not about ID, electricity bill and a screenshot from online banking. They want complete statements of all your income. They want to know where every damn euro you have deposited with them over the last X years comes from. They want to extrapolate, if this is correct. They want to know if your mum ever gave you a 1000 for your birthday. They want to know what you do with your money. Maybe you got it now. I hope you don't think that's right. Because this is just absurd and disturbing, nothing else
This post has been translated automatically
[resolved] Casumo refuses to pay out / proof of income
Nobody has liked this post so far
of course I read the post. And if you have deposited 50,000 €, then the casino has taken 50K and must be able to prove where the deposited money comes from and whether the depositor has come legally to this money!
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[resolved] Casumo refuses to pay out / proof of income
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[resolved] Casumo refuses to pay out / proof of income
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old swede haste shares of Casumo
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[resolved] Casumo refuses to pay out / proof of income
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sET 6
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[resolved] Casumo refuses to pay out / proof of income
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i logged in and the reason was: please answer our email
there was no email. in the livechat they told me: "oh sorry, we forgot to send you an email"
after a long back and forth the reason was: "not everything is completely readable...and the color is """quite funny""". (everything is 100% readable and the document is just black and white).
they told me to just take another photo of the document, but i know that it is clearly less legible on the photo than from the scanner...... ...
then they said i should just upload account statements. and this is where the whole fun finally stops for me.
when i asked where i could complain, they told me i could just send an email to hey@casumo......
i have now personally asked julian from gamblejoe for help again....
never thought Casumo would do something like this. a real nightmare.
This post has been translated automatically
[resolved] Casumo refuses to pay out / proof of income
Nobody has liked this post so far
The whole thing seems to be going on here like the 13th century Inquisition. One person screams and the others want blood. As soon as a casino demands proof, it is roared and heads must roll. The whole concentrated frustration of the gambling community is brought to light. Whether appropriate or completely out of place, it has to come out
We only know one side of the story here and are dependent on the information provided by the TE. Turns nevertheless also times the brain on and thinks times about it, WHY if necessary the Casino inquires whether he must submit proofs with a (for the Casino) ridiculous win of 4,500 euro. Keyword: Amount of deposits? If a casino would ask BEFORE the Deposit, the offer would probably be quite clear in this universe, yes practically there would be the possibility probably only for a few.
Of course, if the "illegible documents" story is true, then that's sad. Nevertheless, this is the first time I've read this in connection with Casumo.
So, before a witch burning starts here, wait and see. Maybe the GJ team can help, there is also a user named "Casumo-Vera" here.
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[resolved] Casumo refuses to pay out / proof of income
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[resolved] Casumo refuses to pay out / proof of income
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Provocations and insults have no place in the forum and especially here in the thread where it is a complaint and will therefore be removed directly.
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