no i still haven't received my money unfortunately. the Casumo contact from the gamblejoe team has left casumo, so gj julian first needs a new contact to report this case to.
in the meantime i kept on trying because i can't understand nor accept that i don't receive my money and every single receipt is rejected.
i am now at attempt no. 10 (ten). the last proof, a so true i am sitting here >>>stung<< sharp scan of the account statement with the salary receipt was rejected because "the quality is not so good". at about 2500x3500 pixels resolution.
i should now make a photo of the account statement. on my reference to the fact that a photo of a document must actually always have a "worse" quality than a scan, i was nevertheless requested to do so.
no sooner said than done. the photo is uploaded. of course, everything is more than clearly recognizable.
i've been using casumo for several hours a day now and deliver one proof after the other. it's become pure routine and a daily ritual, like eating food. sometimes i try to take it with humor, but then i remember that we're talking about over 4000€, which is a lot of money. and then i get angry again.
by the way, i talked to someone who had the same problem. again and again, all receipts were rejected. after countless attempts, it was eventually accepted
i don't know why they are targeting me, since they have earned a lot of money from me over the years at Casumo and would certainly have continued to do so, but apparently they want to test and provoke me until i give up
but I won't do that until the money arrives.
PS: i can't even imagine how much worse it must be to have won a Jackpot or at least even larger sums. i couldn't sleep anymore.
and to this basic discussion: for me, there is no alternative opinion to the fact that such an absurd Verification process should firstly neither exist, nor should it only be carried out after years of playing, as soon as you also want to pay out. casumo can gladly transfer back all my money from the last few years, since i apparently couldn't afford to play there. of course, this can be offset against my wins. i would like nothing better. and casumo would then have one less criminal money laundering player in its ranks (irony off).
[resolved] Casumo refuses to pay out / proof of income
20th Aug. 2019, at 02:52 pm CEST#53
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It's a misery with some casinos. Players are harassed until the doctor
comes. Unbelievable. Can understand your anger...... have such a problem also already
and in the end took the reflex. Then it worked. Only that is not
the sense of the thing to bring expensive devices in use. Hope you get some help here.
Casumo I have cancelled for me. How good that there is the forum.
[resolved] Casumo refuses to pay out / proof of income
20th Aug. 2019, at 03:01 pm CEST#54
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the photo thing is probably because it is more difficult to forge a photographed document than a scanned one, but that doesn't explain why you couldn't just as easily forge a document and then photograph it
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[resolved] Casumo refuses to pay out / proof of income
20th Aug. 2019, at 04:03 pm CEST#55
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@Gamblejoe
If what fros7byte writes here is all true, shouldn't Casumo's position here on this platform be questioned? Obviously it goes far beyond any form of "player protection", "money laundering" etc
If that is so, I would not find it good that such a casino is still advertised here.
[resolved] Casumo refuses to pay out / proof of income
21st Aug. 2019, at 02:35 am CEST#58
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fros7byte wrote on 08/20/2019 2:05 PM: hi,
no i still haven't received my money unfortunately. the Casumo contact from the gamblejoe team has left casumo, so gj julian needs a new contact to communicate this case to first.
in the meantime i have kept trying as i cannot comprehend nor accept that i am not receiving my money and every single receipt is being rejected.
i am now at attempt no. 10 (ten). the last proof, a so true i am sitting here >>>stung<< sharp scan of the account statement with the salary receipt was rejected because "the quality is not so good". at about 2500x3500 pixels resolution.
i should now make a photo of the account statement. on my reference to the fact that a photo of a document must actually always have a "worse" quality than a scan, i was nevertheless requested to do so.
no sooner said than done. the photo is uploaded. of course, everything is more than clearly recognizable.
i've been using casumo for several hours a day now and deliver one proof after the other. it's become pure routine and a daily ritual, like eating food. sometimes i try to take it with humor, but then i remember that we're talking about over 4000€, which is a lot of money. and then i get angry again.
by the way, i talked to someone who had the same problem. again and again, all receipts were rejected. after countless attempts, it was finally accepted
i don't know why they are targeting me, since they have earned a lot of money from me over the years at Casumo and would certainly have continued to do so, but apparently they want to test me and provoke me until i might give up
but I won't do that until the money arrives.
PS: i can't even imagine how much worse it must be to have won a Jackpot or at least even larger sums. i couldn't sleep anymore.
and to this basic discussion: for me, there is no alternative opinion to the fact that such an absurd Verification process should firstly neither exist, nor should it only be carried out after years of playing, as soon as you also want to pay out. casumo can gladly transfer back all my money from the last few years, since i apparently couldn't afford to play there. of course, this can be offset against my wins. i would like nothing better. and casumo would then have one less criminal money laundering player in its ranks (irony off).
Can completely understand you, I would feel the same way. If you have been through this game you might need a break. I have also had to go through such a game, but for much less money (50 €). Some casinos make it a point to lose players, no matter what the policy is. You can implement these so that the player or customer is not so heavily strained. Some casinos make a SOW request and are ready in an hour.
Therefore, full agreement such verification processes should not actually exist, at best, the MGA would promote a global verification by only having to be verified in any MGA casino. Then you get a code with which you are directly verified automatically at any other casino. Would be no problem for the MGA to implement, would have to clarify data protection regulations and provide a larger database with interface. Effort vllt. two months to get it right.
[resolved] Casumo refuses to pay out / proof of income
21st Aug. 2019, at 03:05 pm CEST#59
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photographed account statement was of course rejected. this time again a completely different reason than before: "pls dont cover details".
i have of course blacked out my account balance and other bookings, because Casumo has no business knowing what else i use my money for, let alone how high my account balance is
and that's the end of my latin. i don't have any more proof and i can't think of any more...after 11 documents....
[resolved] Casumo refuses to pay out / proof of income
21st Aug. 2019, at 03:50 pm CEST#60
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Let's assume Casumo would now finally and irrevocably reject your documents and tell you that you could not be successfully verified. What happens then? Casumo would not be able to prove where the money you deposited came from.
Meaning what?
That they have to pay you everything back?
That they have to pass on the untraceable money you paid in to a third party?
That they don't have to pay out?
Well, the third party would be the most logical in terms of Casumo's behavior, but not really from a legal/licensing point of view.
[resolved] Casumo refuses to pay out / proof of income
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[resolved] Casumo refuses to pay out / proof of income
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Kleinkariert
no i still haven't received my money unfortunately. the Casumo contact from the gamblejoe team has left casumo, so gj julian first needs a new contact to report this case to.
in the meantime i kept on trying because i can't understand nor accept that i don't receive my money and every single receipt is rejected.
i am now at attempt no. 10 (ten). the last proof, a so true i am sitting here >>>stung<< sharp scan of the account statement with the salary receipt was rejected because "the quality is not so good". at about 2500x3500 pixels resolution.
i should now make a photo of the account statement. on my reference to the fact that a photo of a document must actually always have a "worse" quality than a scan, i was nevertheless requested to do so.
no sooner said than done. the photo is uploaded. of course, everything is more than clearly recognizable.
i've been using casumo for several hours a day now and deliver one proof after the other. it's become pure routine and a daily ritual, like eating food. sometimes i try to take it with humor, but then i remember that we're talking about over 4000€, which is a lot of money. and then i get angry again.
by the way, i talked to someone who had the same problem. again and again, all receipts were rejected. after countless attempts, it was eventually accepted
i don't know why they are targeting me, since they have earned a lot of money from me over the years at Casumo and would certainly have continued to do so, but apparently they want to test and provoke me until i give up
but I won't do that until the money arrives.
PS: i can't even imagine how much worse it must be to have won a Jackpot or at least even larger sums. i couldn't sleep anymore.
and to this basic discussion: for me, there is no alternative opinion to the fact that such an absurd Verification process should firstly neither exist, nor should it only be carried out after years of playing, as soon as you also want to pay out. casumo can gladly transfer back all my money from the last few years, since i apparently couldn't afford to play there. of course, this can be offset against my wins. i would like nothing better. and casumo would then have one less criminal money laundering player in its ranks (irony off).
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[resolved] Casumo refuses to pay out / proof of income
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comes. Unbelievable. Can understand your anger...... have such a problem also already
and in the end took the reflex. Then it worked. Only that is not
the sense of the thing to bring expensive devices in use. Hope you get some help here.
Casumo I have cancelled for me. How good that there is the forum.
This post has been translated automatically
[resolved] Casumo refuses to pay out / proof of income
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[resolved] Casumo refuses to pay out / proof of income
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If what fros7byte writes here is all true, shouldn't Casumo's position here on this platform be questioned? Obviously it goes far beyond any form of "player protection", "money laundering" etc
If that is so, I would not find it good that such a casino is still advertised here.
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[resolved] Casumo refuses to pay out / proof of income
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[resolved] Casumo refuses to pay out / proof of income
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so is on it...Has worked great...
Greetings
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[resolved] Casumo refuses to pay out / proof of income
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Can completely understand you, I would feel the same way. If you have been through this game you might need a break. I have also had to go through such a game, but for much less money (50 €). Some casinos make it a point to lose players, no matter what the policy is. You can implement these so that the player or customer is not so heavily strained. Some casinos make a SOW request and are ready in an hour.
Therefore, full agreement such verification processes should not actually exist, at best, the MGA would promote a global verification by only having to be verified in any MGA casino. Then you get a code with which you are directly verified automatically at any other casino. Would be no problem for the MGA to implement, would have to clarify data protection regulations and provide a larger database with interface. Effort vllt. two months to get it right.
This post has been translated automatically
[resolved] Casumo refuses to pay out / proof of income
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i have of course blacked out my account balance and other bookings, because Casumo has no business knowing what else i use my money for, let alone how high my account balance is
and that's the end of my latin. i don't have any more proof and i can't think of any more...after 11 documents....
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[resolved] Casumo refuses to pay out / proof of income
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Meaning what?
That they have to pay you everything back?
That they have to pass on the untraceable money you paid in to a third party?
That they don't have to pay out?
Well, the third party would be the most logical in terms of Casumo's behavior, but not really from a legal/licensing point of view.
Does anyone have a clue? I would be interested.
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