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Casumo: [solved] Casumo: payout not received since 15.08.2020

Topic created on 03rd Sep. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,185
abs2294

[solved] Casumo: payout not received since 15.08.2020

3rd Sep. 2020, at 01:13 am CEST#1
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Hello all,
i have been reading for a long time and now I need your tips and opinions.

I have from 01.08 - 15.08. 600€ deposited at Casumo, sometimes 50€, sometimes more etc..

Then I won on 15.08. with a little luck 4344.44 €. I try to get the amount paid out until today. It took a few days until I could verify. Subsequently, the payout was confirmed (I think on 19.08.). Until today I have not received the money. I have written to the support several times, every two days I get a very general statement.

Now it says, they have passed the transfer on 20.08. to a payment service Provider and want account statements from 20.08. - 01.09., as proof that I have not yet received the money.

No sooner said than done: I sent the account statements yesterday evening. Until now again no feedback.

Has anyone had similar experiences ? What can I do ? Just wait ?

Oh, I have not accepted a single bonus on deposits.

Thanks in advance and a good night to all !

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Kleinkariert
Expert

[solved] Casumo: payout not received since 15.08.2020

3rd Sep. 2020, at 03:33 am CEST#2
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Wait or write to someone from the Gamblejoe team, e.g. Julian. They can ask directly about such issues. Such problems occur sometimes, so I would not worry about it.

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abs2294

[solved] Casumo: payout not received since 15.08.2020

3rd Sep. 2020, at 05:25 pm CEST#3
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I have already spoken with Caro... I should wait for now, will probably checked the whole thing. Thank you

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abs2294

[solved] Casumo: payout not received since 15.08.2020

3rd Sep. 2020, at 10:50 pm CEST#4
1 Like

Liked this post: Avatar von Phillias_Md Phillias_Md
Thread can be closed, the money is there. A huge thank you to Caro ! 🙏

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Caro
Expert

[solved] Casumo: payout not received since 15.08.2020

3rd Sep. 2020, at 10:54 pm CEST#5
1 Like

Liked this post: Avatar von Phillias_Md Phillias_Md
Thread can be closed because abs2294 has just informed me that he has received his money.

This thread has been closed

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