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Simsino Casino: [solved] Simsinos (formerly Simsino) reduces win from 100 to 50 euros.

Topic created on 23rd May. 2024 | Page: 1 of 1 | Answers: 3 | Views: 298
Dear GambleJoe community,
Perhaps someone here can help me and may have a contact person at the casino mentioned above.

The following case:
I have reached the 11th level of loyalty and received 50 free spins on the game "Xpander" from Hacksaw as a reward. These amounted to approx. 3 euros. I then went into the holy books with these 3 euros and in the meantime played my way up to 160 euros and then withdrew 100.06 euros.
Important (excerpt from the terms and conditions): 2.6.12. Free spins credited with each loyalty level have no Wagering requirements, no maximum payout amount and are valid for 3 days from reaching the level.
I was therefore looking forward to my 100.06 euros and, after I had submitted the withdrawal request, I took advantage of another bonus offer (the balance was at 0.00 euros). This was a no Deposit bonus and there were 20 free spins for "Looner". These gave me 1.80 euros and after that nothing else came of it.

The next day, I received an email stating that the payout had been canceled, with the following reason : 2.2.1 For free spins without a deposit requirement, the maximum withdrawable win is EUR 50 (or the equivalent in another currency).
As the payout has nothing whatsoever to do with the no deposit spins, I of course immediately contacted the live chat. After some back and forth, the reason given was that I had canceled the payout and therefore the no-deposit funds had been mixed with the "normal" funds. But that is not true. I never canceled the payout. After I then submitted a screenshot of the transaction history, a much older real money deposit was taken as the reason, as I had canceled a withdrawal there. Hopefully we are all aware that an old withdrawal that was canceled has nothing whatsoever to do with the current withdrawal request. Especially as the balance was always set to 0 euros.
Of course, everything can also be traced through the game and transaction history. Supposedly they wanted to check the case again and send me an e-mail. Nothing came.

I just think it's cheeky, because in my opinion I've done absolutely nothing wrong (maybe I have? I'd be happy to be instructed) and the reasons don't make any sense to me. Maybe someone here can help me get my 100 euros. If necessary, I can also provide proof of everything. I have of course saved the entire chat history.

Best regards and thank you!

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Hello qwuby, I'll write to you via Communicator

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I won €25,000 there. I've been blocked for 2 weeks because they have to check my account. I'll give them a little more time if it stays that way and then I'll lodge a complaint.

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The thread author had received his money and the problem was solved.

This topic has been closed

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Hot Topics21st Jun. 2024 at 03:55 am CEST

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