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Casumo: Casumo verification takes a long time

Topic created on 06th Mar. 2020 | Page: 1 of 2 | Answers: 11 | Views: 4,018
Hilde777

Casumo verification takes a long time

6th Mar. 2020, at 12:21 pm CET#1
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Hello dear community ...

... I have the following problem, I signed up with Casumo at the beginning of February and regularly deposited money and played with it...every time I deposited money and lost, I immediately balanced this amount on my account with my cash.

but now I also won and wanted to bring these amounts to payout and secured (great feature at Casumo )....only now there are exactly 5 requested payouts (10.000€, 6.500€, 2.000€, 2000€ and 1.000€)...

... thereupon I should verify my account what I did...I should verify again and again, which also promptly worked....now but the last Verification is waiting since Sunday (photo with ID next to my head and source of income)...now I took several times contact via Live Chat on...it was also always friendly and helpful people on the part of Casumo, only does since 6 days NOTHING...it is said that it is the beginning of the month and there would be very much to do, but sooooo long ????

Now I have also investigated and those always doubtless and with receipts everything sent and also the cash Deposit from my savings disclosed, understandable and I also understand that they have to check only it takes me suddenly everything somehow too long...I would like to have my win paid out, because I would like to go on vacation with my son over Easter.

And now to my question finally ....can help me somehow, why on the part of Casumo, it takes so long??? ... .you can also no longer upload documents, because the maximum of uploads is reached....I wrote regularly with employees in the chat, but unfortunately nothing happens....

What should I do???

LG Katja

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Julian
Elite

Casumo verification takes a long time

6th Mar. 2020, at 12:42 pm CET#2
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Hey Hilde777 and welcome to the forum

I will leave you a message in the communicator (private message function) and will ask the manager about this.

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Hilde777

Casumo verification takes a long time

6th Mar. 2020, at 12:49 pm CET#3
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Hello Julian

Somehow I can not reply to your message via PN...of course you are welcome to forward this issue...I would be very happy about this prompt help

LG Katja

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Klempo77
Expert

Casumo verification takes a long time

6th Mar. 2020, at 12:58 pm CET#4
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If I understand correctly, Casumo does not refuse to pay out, but just takes a little longer?
If so, then maybe you should rename thread so too 😊

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Hilde777

Casumo verification takes a long time

6th Mar. 2020, at 04:06 pm CET#5
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Hi Klempo77...you are right...it is actually a Verification issue it has been untouched for 6 days...i would really have to change the thread otherwise it would be wrong to claim this yes

Just how do I do that

Thanks

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Julian
Elite

Casumo verification takes a long time

6th Mar. 2020, at 04:09 pm CET#6
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Hilde777 wrote on 06/03/2020 at 16:06: Hello Klempo77...you are right...it is actually a Verification problem it has been untouched for 6 days...I would really have to change the thread otherwise it would be wrong to say so

Just how do I do that

Thanks

I have changed the title, if you want to call it something else you can let me know

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Hilde777

Casumo verification takes a long time

6th Mar. 2020, at 04:20 pm CET#7
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No, so it is also correct...thank you for it Julian and also Klempo77 for the hint

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Gerg2010

Casumo verification takes a long time

8th Mar. 2020, at 08:14 pm CET#8
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With me the same problem help!!!10 day and still I am put off! All documents properly and on time submitted. No solution in sight. In the agb stands nothing of duration. As an answer comes only: we just wanted to remind you again that casino winnings do not count as secured income? What a bullshit what has the Verification to do with it? They should finally release my money (2000€ win). Giant Provider and not able to satisfy new customers!

Other providers need max 7 days for verification:-(


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Gerg2010

Casumo verification takes a long time

9th Mar. 2020, at 03:45 pm CET#9
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Finally the theme through thanks to julian! My payout as well as Verification was accepted 11 days !!!! Wow respect to you

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Hilde777

Casumo verification takes a long time

9th Mar. 2020, at 06:10 pm CET#10
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Hello Gerg2010...

... first of all congratulations for your Verification and the payment of your 14000€

Yes, it's true, I am really very positively surprised how much help you get here on the part of GambleJoe...really top and super fast....

... my verification is again on a renewed sending of further income things ended so far...but I hope that these are accepted...I mean one must not always start from the bad and talk the casino badly if these have your regulations, but I am nevertheless really frustrated...if one is single-parent and once almost all his savings put in there (11,500€) and then wins in the last breath (21.500€) ud it at a verification should fail, then one can be already times desperate...I mean terrorism and money laundering or her, by Play ok (great function), one can and I also a Deposit limit of 1000€/month fixed...at it one sees nevertheless really, that I finance nothing illegal or the like...I want to have doh only my win paid out and me times again to be able to be pleased and not 1x the week further vouchers disclose, what I already did to the proof...I have never been unemployed but has what of employment office...joking aside, certainly it is questionable where in a month 11.500€ come from, but I really sent photos and proofs, what I have, everything honestly....more does not go and is it reprehensible that someone in the today's WIrtschaft itself after u after at home money anspart???? ... .not at 11,500 (12,000€)....at 150,000€, I would also wonder...but not with my sum

I hope that my problem just finally turns to good

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