CashimashiSupport wrote on 15/03/2022 at 20:26
Or he just abides by the guidelines and T&C's he accepted, just like we have to. And why would he continue to Deposit if he knows he can't pay out right now? That would be more than stupid. Sorry, but that makes no sense in my eyes
The principle is that he could theoretically continue to cancel his withdrawal and if the money is lost even deposit more even though you have requested Sow/Sof documents.
Since this procedure is done to prevent money laundering and/or responsible gambling, it makes no sense for him to continue depositing money while his withdrawal is held.
This is more than stupid and makes no sense.
There is also no requirement on the part of the MGA that you do not process his withdrawal before you have received the Sow/Sof documents. This is your dubious company policy.
I have experienced it myself that my withdrawal in reputable casino was first processed and then the request for Sow/Sof documents came.
And if you do not want to make yourself so extremely "naked" then you just keep his payout? you may not actually at all but let's see when the pain threshold of the player is reached, right?
CashimashiSupport wrote on 03/15/2022 at 8:15 PM: Hello Pate708,
from a certain Deposit amount a Source of Wealth is required, which we are obligated to do by the MGA. This means that we have to check if you can afford to play with us. Since you have deposited a large sum in the meantime and this does not match the payouts you have had, we have to request this accordingly. Unfortunately, no payout can be made before this, but Caro will have confirmed this to you by now
Kind regards
Cashimashi
Hello,
then why was a payout of 1800€ approved on 11.03.2022, and another payout of 400€ on 14.03.2022?
Why after the payout on 11.03 was not already asked about the Source of Wealth? Why not after the payout on 14.03?
Why didn't you ask for these documents after my first Verification? Why did you let me deposit certain amounts for years if it is so strange for you?
What do you do with people who can't or aren't allowed to provide proof of salary because of privacy issues or confidentiality?
I would have expected at least out of goodwill my deposit of 300€ on this day!
I have paid for years with you and have always treated you with respect.
This is just disgusting for me and I can't find any words at the moment
Since I can speak of luck that I have deposited on this day only 300€ and have won only 300€. Without words!
So you are required by the MGA to perform a SoW?then ask me why other casinos / bookmakers do not do it and ID and address confirmation and possibly.payment method (redacted bank statement) is sufficient and not with you?!
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15th Mar. 2022, at 10:02 pm CET#26
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CashimashiSupport wrote on 03/15/2022 at 8:15 PM: Hello Pate708,
from a certain Deposit amount a Source of Wealth is required, which we are obligated to do by the MGA. This means that we have to check if you can afford to play with us. Since you have deposited a large sum in the meantime and this does not match the payouts you have had, we have to request this accordingly. Unfortunately, no payout can be made before this, but Caro will have confirmed this to you by now
Kind regards
Cashimashi
Example: The SoW limit is almost reached, player x deposits 500€, the limit is exceeded. Means, he can't pay out his own money, nor any wins, before he has completely stripped?
I think it hacks; consequently, you have to prevent further deposits from a certain point before the SoW nonsense is through
Donnie wrote on 15.03.2022 at 21:50: So you are required by the MGA to do a SoW?Wonder then why other casinos/bookmakers don't do it and ID and address confirmation and possibly.payment method (redacted bank statement) is sufficient and not with you?!!!
This is a KYC and not a SOW. You can ask the user how much he has deposited, then it may make sense to you
then why was a payout of 1800€ approved on 11/03/2022, and another payout of 400€ on 14/03/2022?
Why after the payout on 11.03 was not already asked for the Source of Wealth? Why not after the payout on 14.03?
Why didn't you ask for these documents after my first Verification? Why did you let me Deposit certain amounts for years if it is so strange for you?
What do you do with people who can't or aren't allowed to provide proof of salary because of privacy issues or confidentiality?
I would have expected at least out of goodwill my deposit of 300€ on this day!
I have paid for years with you and have always treated you with respect.
This is just disgusting for me and I can't find any words at the moment
Since I can speak of luck that I have deposited on this day only 300€ and have won only 300€. Without words!
It is as I said a very normal process in EVERY casino with MGA license at a certain amount of deposits. Whether you are happy with it or not. However, it is also explicitly in the terms and conditions, which you have also read and accepted. And for reasons of Player protection, we are obligated to check with the sum, whether you can finance it yourself or whether you are in financial problems and basically have a Gambling addiction problem. You are free to make the SOW. Nobody can force you to do it. However, we are obliged to check it. As sorry as I am. You can also consult Caro and ask her. She will confirm it to you
CashimashiSupport wrote on 03/15/2022 at 22:16
It is as I said a very normal process in ANY casino with MGA license with a certain amount of deposits. Whether you are happy with it or not. However, it is also explicitly in the AGB's, which you have also read and accepted. And for reasons of Player protection, we are obligated to check with the sum, whether you can finance it yourself or whether you are in financial problems and basically have a Gambling addiction problem. You are free to make the SOW. Nobody can force you to do it. However, we are obliged to check it. As sorry as I am. You can also consult Caro and ask her. She will confirm it to you.
That you have to do that is clear and also right because you have a responsibility as a casino
If we now assume the player refuses then it is your right to close his account but there is no basis to withhold the payout but that would never stand legally then you would retain the Deposit and the win at the end
Also if you find out he has a gambling problem what happens then ? Will the account be closed ? Is the money still kept? Since you would have to either pay out and close the account or declare the contract invalid then close the account and refund the contractually made deposit or not?
I would be interested in how this is decided and then with what basis because everything on the AGB's push then but not the can not infrequently also in certain points for illegal to be declared
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The principle is that he could theoretically continue to cancel his withdrawal and if the money is lost even deposit more even though you have requested Sow/Sof documents.
Since this procedure is done to prevent money laundering and/or responsible gambling, it makes no sense for him to continue depositing money while his withdrawal is held.
This is more than stupid and makes no sense.
There is also no requirement on the part of the MGA that you do not process his withdrawal before you have received the Sow/Sof documents. This is your dubious company policy.
I have experienced it myself that my withdrawal in reputable casino was first processed and then the request for Sow/Sof documents came.
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Hello,
then why was a payout of 1800€ approved on 11.03.2022, and another payout of 400€ on 14.03.2022?
Why after the payout on 11.03 was not already asked about the Source of Wealth? Why not after the payout on 14.03?
Why didn't you ask for these documents after my first Verification? Why did you let me deposit certain amounts for years if it is so strange for you?
What do you do with people who can't or aren't allowed to provide proof of salary because of privacy issues or confidentiality?
I would have expected at least out of goodwill my deposit of 300€ on this day!
I have paid for years with you and have always treated you with respect.
This is just disgusting for me and I can't find any words at the moment
Since I can speak of luck that I have deposited on this day only 300€ and have won only 300€. Without words!
This post has been translated automatically
Cashimashi Payroll
Nobody has liked this post so far
This post has been translated automatically
Cashimashi Payroll
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Example: The SoW limit is almost reached, player x deposits 500€, the limit is exceeded. Means, he can't pay out his own money, nor any wins, before he has completely stripped?
I think it hacks; consequently, you have to prevent further deposits from a certain point before the SoW nonsense is through
This post has been translated automatically
Cashimashi Payroll
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Yes we would have, since he exceeded a certain limit with his last deposit, it would have been requested anyway
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Cashimashi Payroll
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This is a KYC and not a SOW. You can ask the user how much he has deposited, then it may make sense to you
This post has been translated automatically
Cashimashi Payroll
Nobody has liked this post so far
It is as I said a very normal process in EVERY casino with MGA license at a certain amount of deposits. Whether you are happy with it or not. However, it is also explicitly in the terms and conditions, which you have also read and accepted. And for reasons of Player protection, we are obligated to check with the sum, whether you can finance it yourself or whether you are in financial problems and basically have a Gambling addiction problem. You are free to make the SOW. Nobody can force you to do it. However, we are obliged to check it. As sorry as I am. You can also consult Caro and ask her. She will confirm it to you
This post has been translated automatically
Cashimashi Payroll
Nobody has liked this post so far
That you have to do that is clear and also right because you have a responsibility as a casino
If we now assume the player refuses then it is your right to close his account but there is no basis to withhold the payout but that would never stand legally then you would retain the Deposit and the win at the end
Also if you find out he has a gambling problem what happens then ? Will the account be closed ? Is the money still kept? Since you would have to either pay out and close the account or declare the contract invalid then close the account and refund the contractually made deposit or not?
I would be interested in how this is decided and then with what basis because everything on the AGB's push then but not the can not infrequently also in certain points for illegal to be declared
This post has been translated automatically