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Bet3000: No bonus credit and no accessibility
Nobody has liked this post so far
have a question about bet3000. The following problem:
By mail, a bonus promotion was offered. For which I have registered and the registration was also confirmed in writing.
Offer as follows: In the period 03.08. - 06.08.23 Deposit up to 100€ to receive 100% bonus with X3 turnover condition. "The evaluation of the action takes place on 07.08.2023. The bonus credit takes place within 72 hours after the evaluation."
Sounds good, I'll go along with it. On 04.08. deposited 100€ with PSC (eligible means of payment). The 100€ are also so on my game account. Bonus credit should have been made according to the conditions so until 10.08.23 at 23:59.
Since then nothing happens. 2 mails remained unanswered. Am yes patient, but also not overly punishing
Chat they do not have. So far I have had no problems with bet3000. Deposited twice, paid out twice. Also had mail contact at the time: went quickly, friendly and I have felt competent, especially since they are also D-licensed and I therefore expect no problems in principle.
But now I'm not sure how I should proceed. Perhaps someone of you also participated in the so-called "August kick-off campaign" and had completely different experiences. Alternatively, I would be happy to hear any bright ideas on how to get them to take action. Many thanks in advance
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Bet3000: No bonus credit and no accessibility
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Bet3000: No bonus credit and no accessibility
Liked this post: Langhans
Have now looked, deposited on the 5th, then played with the credit 2 days and paid out on the 7th, on the 8th received the bonus amount
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Bet3000: No bonus credit and no accessibility
Nobody has liked this post so far
that was my thought too, but had reread the terms and conditions logically before and even more so afterwards when things got stuck. It only talks about deposits and not bets made.
Excerpt: " 4. To receive a Deposit bonus, the customer must make one or more deposits during the promotional period. The minimum deposit amount is 20 €. Up to a deposit sum of €49.99 you will receive a bonus amount of €20, from a deposit sum of €50 up to €99.99 you will receive a bonus of €50 and from €100 you will receive a bonus of €100."
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Bet3000: No bonus credit and no accessibility
Liked this post: Langhans
The page Wettarena looks just like Bet3000. Could belong to those maybe times their email support to write whether they can contact Bet3000 or it is the same support
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Bet3000: No bonus credit and no accessibility
Nobody has liked this post so far
Glad it worked so smoothly for you.
Yes, there was first a mail with "Confirm your registration", which I did, followed by another mail from bet3000 with " Your registration was successful! Thank you for your confirmation! "
This is therefore watertight expired and available in black and white
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Bet3000: No bonus credit and no accessibility
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Bet3000: No bonus credit and no accessibility
Liked this post: Langhans
In the help area click on something. If they ask whether the help was helpful answer with No then one comes to a contact form and sees also the above E-Mail address
Under help in the search bar the word support enter. There is then a point "We could not solve a request to your satisfaction", this open and then comes a contact form
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Bet3000: No bonus credit and no accessibility
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thanks for the hint. The two sites really look virtually the same However, with slightly different odds.
In the imprint you will find the following:
Bet3000: I.B.A. Sportbetting Limited as operator.
Wettarena: I.B.C. Sportbetting Limited as operator
Someone should look through
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Bet3000: No bonus credit and no accessibility
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aha, found it. Thanks for your effort Donnie. At least another contact address I will write to.
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Bet3000: No bonus credit and no accessibility
Nobody has liked this post so far
Can no one tell me that none of it arrived or was not read.
I am aware that there is not much you can do, except to avoid the store in the future. The realization that a German license does not necessarily go hand in hand with seriousness came free of charge.
Since I was in complaint mode right now, I went to
https://www.mga.org.mt/player-hub/lodge-a-complaint/
i also wrote something to the MGA, since Bet3000 is also licensed there. Is times what new. Will also bring nothing, but at least times the MGA written
The end of the story will probably be that I wait a bit and the 100€, which are still motionless on my account, then bet on a lovely 1.01 odds to settle the X1 money laundering story and then (hopefully) 101€ to be able to pay out. After that bet3000 is of course history forever...too bad actually, because the odds are in the very good range for my taste.
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Bet3000: No bonus credit and no accessibility
Liked this post: Langhans
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Bet3000: No bonus credit and no accessibility
Liked this post: garfield68, Lionking
Let's see....if I just catch nen motivated moment, I also write the sixties
I'm really socially acceptable and if it takes longer, that's no problem. Are all only humans. If they had written now even after a week at some point "Sorry Langhans...was our mistake...here comes your delayed credit and now you have fun as Bonushans", everything would have been ok. Mistakes happen now times....but so....nee, that is unacceptable. Especially for a provider with a German license. If I bet somewhere in the Cuban shed, I have to expect that there are problems, but here one presupposes compelling and rightly seriousness. But in this way, one is again sensitized to the fact that one must always and everywhere be on one's guard. The only thing that is certain is that nothing is certain
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Bet3000: No bonus credit and no accessibility
Liked this post: garfield68, Langhans
Why don't you report this to the GGL ? We live here in Germany and the bonus was an advertisement you have fulfilled your part of the provider not and not to report is certainly not in the sense of the German license you may just imagine you would be short to the Spielsuchthans no one would care about you on all e-mails
So I smell here already at least a warning and a line on the list where the authority in the future looks more closely
Would not let me put up with the stupid license must at least be good for something
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Bet3000: No bonus credit and no accessibility
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Hmmm.....you mean to ignite the next stage as a complaint hans Bit of desire I have already...with a popeligen 5X D+B bonus would not be worth the effort so right, but with 3 X B you can go wild On the idea with the GGL I had already come, but when I their page https://www.gluecksspiel-behoerde.de/de/, there were notices like "Please note: We do not process complaints concerning transactions with your gambling provider" flying around my ears. The bunch probably doesn't want to be bothered with mundane content, but just wants to receive "helpful stuff" for them
"Here you can give us advice about the following content:
illicit gambling on the Internet
Advertising for unauthorized gambling offers on the Internet
Advertising for permitted gambling offers on the Internet
Irregularities in permitted gambling offers on the Internet
Suspicion of money laundering"
Inasmuch as you have an idea, which is there the suitable approach station, I write there absolutely also times
By the way, yesterday after only a few hours - somewhat surprisingly for me - "even" the MGA answered. They didn't want to book the bonus for me just like that, but they gave me a suitable contact address for this case at https://adrbypardee.eu/online-dispute-resolution-form/ . Seems to be a kind of "online Malta complaints office" with a focus on gambling. Looks serious...but I have to find out what kind of people they are
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