Platincasino, BTG, Big Time Gaming: Faulty free spins on LiL Devil - game...
15th Jun. 2020, at 12:14 am CEST#1
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Hello everyone,
just under five days ago, I received an error message in the sixth game around 8pm as part of the bonus feature at Lil Devil. The reels rolled through, which was nothing unknown to me at first. The games usually resume on restart. The game unfortunately could not be reopened until 10pm after trying again. When I restarted, I unfortunately found out that the bonus was completely canceled and I was neither credited with the money for the rounds so far, nor do I know where the bonus actually ended up. This is because there could very well have been an extension of the bonus feature. The hearts that lead to the bonus in the game itself after a certain number are completely reset and it should be visible in the game history that no win has been paid out.
The customer service of Platincasino, which usually answers me very quickly, unfortunately does not respond to my two sent emails, not even to the current processing status.
I know that five days is not a lot of time, so this is not yet a direct complaint, but did anyone of you already have such a case?
It may well be that Platincasino has already contacted the Provider BigTimeGaming about this case and must also first wait for an answer.
The casino itself can not check the error, I myself had once had a problem with a provider in another casino, so I sent it directly to the manager, but he also had to wait 5-6 days until he first received a response from the provider.
Do not worry about the duration of the response. From experience, the wait there is so to speak standard.
The fact that you do not receive an answer to the e-mail over the weekend is also not too surprising.
I would advise you to contact the Live Chat of Platincasino again today, if you do not receive an answer (and also no mail) about your current status, then you can write to me here via Communicator (private message function) and I will try to ask there for you.
Platincasino, BTG, Big Time Gaming: Faulty free spins on LiL Devil - game...
21st Jun. 2020, at 12:11 pm CEST#3
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Hello Julian,
first of all thank you very much for your quick feedback!
I contacted Platincasino again the same day via live chat. As already suspected, they can't solve the problem of course and have forwarded it. Unfortunately, I have not received any further feedback until today, except that it is being processed. That as a short water status report on my part
The question is whether BTG should be contacted directly in this case or whether I should be patient
Best regards
Platincasino, BTG, Big Time Gaming: Faulty free spins on LiL Devil - game...
21st Jun. 2020, at 01:31 pm CEST#4
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Servus!
I currently have the same problem at another casino!
I reached the free spins feature last week at Lil Devil!
6 free spins ran normally, the 7 spin spun for a few seconds, then error message!
I reloaded the game, bonus feature was gone, the win was not credited to my account either!
I contacted support, the agent said I will receive a mail regarding this!
I then received a mail that all 7 free spins were successfully played and the win was duly credited to me!
The casino received a reply from me that this was a lie!
The casino wanted to investigate, wrote back!
Platincasino, BTG, Big Time Gaming: Faulty free spins on LiL Devil - game...
19th Sep. 2020, at 11:07 am CEST#5
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I had something like that at BTG in the game Survivor, have also created a post, I hope you have more luck with me they have only 10 cents refunded with the reason that is the win from my 15 free spins, while I had already won more in the first spin...
Platincasino, BTG, Big Time Gaming: Faulty free spins on LiL Devil - game...
Nobody has liked this post so far
just under five days ago, I received an error message in the sixth game around 8pm as part of the bonus feature at Lil Devil. The reels rolled through, which was nothing unknown to me at first. The games usually resume on restart. The game unfortunately could not be reopened until 10pm after trying again. When I restarted, I unfortunately found out that the bonus was completely canceled and I was neither credited with the money for the rounds so far, nor do I know where the bonus actually ended up. This is because there could very well have been an extension of the bonus feature. The hearts that lead to the bonus in the game itself after a certain number are completely reset and it should be visible in the game history that no win has been paid out.
The customer service of Platincasino, which usually answers me very quickly, unfortunately does not respond to my two sent emails, not even to the current processing status.
I know that five days is not a lot of time, so this is not yet a direct complaint, but did anyone of you already have such a case?
Best regards and thank you!
This post has been translated automatically
Platincasino, BTG, Big Time Gaming: Faulty free spins on LiL Devil - game...
Liked this post: Anonym,
cbz490
It may well be that Platincasino has already contacted the Provider BigTimeGaming about this case and must also first wait for an answer.
The casino itself can not check the error, I myself had once had a problem with a provider in another casino, so I sent it directly to the manager, but he also had to wait 5-6 days until he first received a response from the provider.
Do not worry about the duration of the response. From experience, the wait there is so to speak standard.
The fact that you do not receive an answer to the e-mail over the weekend is also not too surprising.
I would advise you to contact the Live Chat of Platincasino again today, if you do not receive an answer (and also no mail) about your current status, then you can write to me here via Communicator (private message function) and I will try to ask there for you.
This post has been translated automatically
Platincasino, BTG, Big Time Gaming: Faulty free spins on LiL Devil - game...
Nobody has liked this post so far
first of all thank you very much for your quick feedback!
I contacted Platincasino again the same day via live chat. As already suspected, they can't solve the problem of course and have forwarded it. Unfortunately, I have not received any further feedback until today, except that it is being processed. That as a short water status report on my part
The question is whether BTG should be contacted directly in this case or whether I should be patient
Best regards
This post has been translated automatically
Platincasino, BTG, Big Time Gaming: Faulty free spins on LiL Devil - game...
Nobody has liked this post so far
I currently have the same problem at another casino!
I reached the free spins feature last week at Lil Devil!
6 free spins ran normally, the 7 spin spun for a few seconds, then error message!
I reloaded the game, bonus feature was gone, the win was not credited to my account either!
I contacted support, the agent said I will receive a mail regarding this!
I then received a mail that all 7 free spins were successfully played and the win was duly credited to me!
The casino received a reply from me that this was a lie!
The casino wanted to investigate, wrote back!
To date, no response or feedback!
Unfortunately!
Have a nice Sunday!
This post has been translated automatically
Platincasino, BTG, Big Time Gaming: Faulty free spins on LiL Devil - game...
Nobody has liked this post so far
This post has been translated automatically