Matthias wrote on 09/14/2020 at 16:09: For your information:
We unanimously decided today at the team meeting that we will not accept more than 10 error messages per day per user for now. We have processed over 1000 error messages in the last few days. Considering that for each error message we have to spend at least 3 minutes of review time (understanding the facts, making changes, assigning coins), this corresponds to an additional work time of at least 3000 minutes, which translates to about 50 hours of additional work per week.
If we were to increase the limit to 20 messages, it would no longer be possible to process the error messages in a reasonable amount of time, as this would result in about 100 hours or more of additional work. For this we would have to hire at least 2 additional employees.
This is unrealistic, as we cannot estimate how long such a high number of errors will be reported.
Therefore, for the time being, we will stick to 10 reports per day.
We hope for your understanding.
By the way: 28 Paysafe cards have already been distributed and many users still have a decent coin balance saved up for payout.
that the beginning would be exhausting, was to be foreseen with the number of entries that could be corrected. but at some point all entries will be thinned out and there will be no more 35 million error messages to you...
it would be nice, if i report 8 errors in one entry, i also get these 8 credited instead of 2
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