Staxino simply cancels my win of 2094€ and wants to close my account

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Rookie

DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 12:05 pm CEST#46

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Liked this post: Donnie, Saphira

Donnie wrote on 22.04.2025 at 11:51 am: I understood things differently with the neighbors. He wants to get one over on him and simply registers with his data and poof, double account. To do this, the neighbor or someone else would really have to know all the data. Email must also be confirmed

Just been in the chat. They say that they can help quickly with problems (Daniela) and that the email support is overloaded but will respond. Told them again that such behavior (without mentioning username or GJ) is shabby, customer loss is to be expected and word gets around. I would write another email today if you can't get into the chat. Maybe they will respond now, it's trite that they care, but let's see

Thank you very much my friend for your support. You rarely find something like that in real life. To be supported like this by a stranger in the forum is something very special and nice. 👍❤️

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Elite

frapi07

Forum posts: 3.817 Member since: 27.02.2021

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 12:15 pm CEST#47

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Donnie wrote on 22.04.2025 at 11:51 am: I understood things differently with the neighbors. He wants to get one over on him and simply registers with his data and poof, double account. To do this, the neighbor or someone else would really have to know all the data. Email must also be confirmed

Just been in the chat. They say that they can help quickly with problems (Daniela) and that the email support is overloaded but will respond. Told them again that such behavior (without mentioning username or GJ) is shabby, customer loss is to be expected and word gets around. I would write another email today if you can't get into the chat. Maybe they'll respond now, it's trite that they care, but let's see

Yes, very unlikely. Therefore not to be taken seriously.

But I think it's good that you pointed out their shabby behavior.

DawgyDawg wrote on 04/22/2025 11:56 AM:
That would be a pretty big coincidence with the neighbor. Don't know how you can come up with something like that. I generally play with mobile data and rarely with wifi. Here I definitely played with mobile data. The casino won't even send me a bet history as a document and says they'll get back to me by email. Of course, nothing comes all the time. In 18 days since my depositor/withdrawal, the casino has not sent me an answer by email except for the one email that they will close my account for violating the bonus conditions. Look how communicative I am, even though I've spent most of the last few days in hospital and have been under so much stress. You say something about waiting to see what the casino says, even though the casino has been keeping quiet about the exact reason for almost 3 weeks. And there's no way they have too much to do. Why was the casino much more talkative before my win and now suddenly so quiet?

He's exaggerating about the neighbor, but he's actually helped us a bit here. I'll be happy to explain it to you.

You just wrote that you play with WLAN/mobile data. These are two different IPs. This is actually forbidden for some (especially if you play with bonuses) and has caused trouble in the past. However, I would wait for a response from the casino first.

Edit: here the article on this

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Rookie

DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 12:49 pm CEST#48

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frapi07 wrote on April 22nd, 2025 at 12:15 pm:
He's exaggerating with the neighbor, but he actually helped us out a bit here. I'll be happy to explain it to you.

You just wrote that you are playing with wifi/mobile data. These are two different IPs. This is actually forbidden for some (especially if you play with bonuses) and has caused trouble in the past. However, I would wait for a response from the casino first.

Edit: here the article on this

Every time the router is restarted it gets a new IP. With the cell phone you also get a new IP when you activate flight mode.

1.6. offers are limited to one offer per player (one offer per household address, shared computer or shared IP address, e-mail address, phone number, payment method). StaXino reserves the right to suspend or close any account suspected of being a duplicate. The original Deposit made by the player, if applicable, will not be confiscated and only the bonus and/or the wins from the bonus will be confiscated.

This is about shared Ip as I live alone and use my cell phone exclusively alone, this can be 100% excluded. I only have one account with staxino and have only played on one and the same device.

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Elite

frapi07

Forum posts: 3.817 Member since: 27.02.2021

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 12:58 pm CEST#49

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DawgyDawg wrote on April 22nd, 2025 at 12:49 pm:

Every time the router is restarted it gets a new Ip. On a cell phone you also get a new IP when you activate flight mode.

1.6. offers are limited to one offer per player (one offer per household address, shared computer or shared IP address, e-mail address, phone number, payment method). StaXino reserves the right to suspend or close any account suspected of being a duplicate. The original Deposit made by the player, if applicable, will not be confiscated and only the bonus and/or the wins from the bonus will be confiscated.

This is about shared Ip as I live alone and use my cell phone exclusively alone, this can be 100% excluded. And I only have one account with staxino.

I know that many people have a dynamic IP and therefore the IP changes. This is also why slotliebe89 asked the question. Theoretically, the casinos could always use this as an excuse and cancel wins.

Have you read the article I linked to? A player almost always played on his PC and once on his cell phone (with mobile data!) --> his win was therefore canceled. I don't see a big difference to your case.

Here gamble1 has also written in detail " Same IP in the household as well as public or mobile data and/or the same devices are put in the double account drawer at many casinos "

However, this does not mean that they are now accusing you of this. Could be, could also be something else. Just wait and see.

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Elite

Langhans_innen

Forum moderatorverified

Forum posts: 3.658 Member since: 22.01.2022

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 02:05 pm CEST#50

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Liked this post: DawgyDawg

DawgyDawg wrote on April 22nd, 2025 at 12:05 pm:

Thank you so much my friend for your support. You rarely find something like this in real life. To be so supported by a stranger on the forum is something very special and fine. 👍❤️

Donnie is good at these "under-cover-in-the-chat-spy-missions"....I've noticed a few times that he has done this selflessly due to the situation

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Elite

Donnie

Forum posts: 3.621 Member since: 07.10.2021

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 03:50 pm CEST#51

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Liked this post: DawgyDawg, Langhans_innen, Saphira

Langhans_innen wrote on 22.04.2025 at 14:05:

Donnie is good at these "under-cover-in-the-chat-spy-missions"....already noticed a few times that he did this selflessly once situationally

Unfortunately, it doesn't help much, but the casinos still need to be reminded that customers should be treated fairly and justly. That there are some players out there who also classify their choice of casinos according to seriousness and that bad experiences should be poison for the casinos. But I never mentioned Gamblejoe. I would also like to appeal to common sense and humanity. They earn enough, then they should also pay out. I won't get my money back either if I feel cheated

I also told the chat lady that the people from email support should also reply, and that they should contact the club there. The support in the chat didn't come across as being indifferent to what you write. But all you can do is keep at it and try to use all the means at your disposal

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Elite

Langhans_innen

Forum moderatorverified

Forum posts: 3.658 Member since: 22.01.2022

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 04:16 pm CEST#52

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Donnie wrote on April 22nd, 2025 at 3:50 pm:

Doesn't help much, but the casinos need to be reminded that customers should be treated fairly and justly. That there are some players out there who also classify their choice of casinos according to seriousness and bad experiences should be poison for the casinos. But I never mentioned Gamblejoe. I would also like to appeal to common sense and humanity. They earn enough, then they should also pay out. I won't get my money back either if I feel cheated

I also told the chat lady that the people from email support should also reply, and that they should contact the club there. The support in the chat didn't come across as being indifferent to what you write. But all you can do is keep at it and try to use all the means at your disposal

Constructive criticism of the Provider - depending on the circumstances of the case in question - can either be voiced or sometimes more vehemently defended, can never hurt and has not done me any harm so far. Announcements such as "unfortunately, this will result in a not inconsiderable amount of bad feedback for you in the relevant forums" have already been successful at regular intervals. Fortunately, I haven't had such immense problems so far and I've never been refused money, but there have been a few bumps in the road, all of which were eventually resolved in a reasonable but firm tone of voice. It's just not a good idea to get abusive and make fun of people in the chat - then you're out of the game in no time and your claim is lost. Over the course of time, we've also seen cases or failures here that sometimes didn't have a happy ending through no fault of their own, even though the claim was of course justified. Basically, the magic formula is: only spin, bet or play at stalls with a reasonable reputation. It doesn't fully protect you from problems, which can ultimately occur with anyone, but it minimizes the Risk enormously. Edit: Unfortunately, Staxino is now a bad example for my statement, because they are generally ok, but in this case they may not exactly be cooperative or act in a highly questionable manner.

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Rookie

DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 10:08 pm CEST#53

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Langhans_innen wrote on April 22nd, 2025 at 4:16 pm:
Constructive criticism of the Provider - depending on the storage of the respective case - either let it sound through or sometimes represent it more vehemently, can never hurt and has not done so with me so far. Announcements such as "unfortunately, this will result in a not inconsiderable amount of bad feedback for you in the relevant forums" have already been successful at regular intervals. Fortunately, I haven't had such immense problems so far and I've never been refused money, but there have been a few bumps in the road, all of which were eventually resolved in a reasonable but firm tone of voice. It's just not a good idea to get abusive and make fun of people in the chat - then you're out of the game in no time and your claim is lost. Over the course of time, we've also seen cases or failures here that sometimes didn't have a happy ending through no fault of their own, even though the claim was of course justified. Basically, the magic formula is: only spin, bet or play at stalls with a reasonable reputation. It doesn't fully protect you from problems, which can ultimately occur with anyone, but it minimizes the Risk enormously. Edit: Unfortunately, Staxino is now a bad example for my statement, because they are generally ok, but in this case they may not exactly be cooperative or act in a highly questionable manner.

My grandma passed away today staxino is now just a side note

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Elite

Donnie

Forum posts: 3.621 Member since: 07.10.2021

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 10:23 pm CEST#54

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Liked this post: DawgyDawg

DawgyDawg wrote on April 22nd, 2025 at 10:08 pm:

My grandma passed away today staxino is just a side note now

My condolences, miss my late 2 grannies. My father recently had a heart attack after more than 10 years, but was just lucky enough to have survived it. f**king life

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Elite

Langhans_innen

Forum moderatorverified

Forum posts: 3.658 Member since: 22.01.2022

Staxino simply cancels my win of 2094€ and wants to close my account

22nd Apr. 2025, at 10:46 pm CEST#55

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DawgyDawg wrote on April 22nd, 2025 at 10:08 pm:

My grandma passed away today staxino is just a side note now

Condolences from my side too. Dying is very cruel and life shows you again and again how unimportant playing is in comparison.

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Rookie

DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

23rd Apr. 2025, at 11:36 am CEST#56

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Liked this post: Langhans_innen

Thank you very much for the encouragement Worte❤️

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Expert

MisterL

Forum posts: 1.776 Member since: 15.01.2017

Staxino simply cancels my win of 2094€ and wants to close my account

23rd Apr. 2025, at 10:34 pm CEST#57

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MY CONCERN

grandparents are the better friends

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DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

23rd Apr. 2025, at 10:54 pm CEST#58

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MisterL wrote on 23.04.2025 at 22:34: MY CONDEMNATION

grandparents are the better friends

Thank you very much. A misfortune rarely comes alone Just been to the nursing home to check on my paternal grandpa and was told he died and was already buried. I wasn't even notified.

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DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

30th Apr. 2025, at 01:00 pm CEST#59

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Liked this post: Donnie

Hello everyone 👋,
After the latest message from Guru, the hope is very low or it was already before because of course I have read other complaints from other players.
The colleague from Guru says the following: " I am Michal and I have taken over your complaint. I have looked into your case and will contact the casino to help you. Just so you know: Staxino Casino has not really been cooperative with our mediation attempts in the past. Despite several unresolved complaints, we are still trying to find a solution.
We sincerely hope that Staxino Casino will participate in this discussion.

Dear Staxino Casino,
I would be grateful if you could explain the reasons for closing the player's account and canceling the withdrawal. If this action was taken due to a possible breach of the rules, I would ask you to provide the relevant evidence.

Some people here have claimed that the casino doesn't do this out of thin air. But that's exactly what it does, and not for the first time and probably not for the last. Antonio Rüdiger's words would be appropriate here for once. Such people deserve the deepest contempt. Maybe someone has seen the movie Beekeeper with Jason Statham. Someone like that should take care of such an organization.

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Elite

Donnie

Forum posts: 3.621 Member since: 07.10.2021

Staxino simply cancels my win of 2094€ and wants to close my account

30th Apr. 2025, at 01:11 pm CEST#60

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Liked this post: DawgyDawg

You shouldn't just accept it. Can Guru help? Perhaps

I would be more in favour of the Equalizer instead of the Beekeeper😉But I can understand if you think like that. They're cowardly hiding somewhere on the planet. They really need to be smoked out

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Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

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