i had yesterday for the first time a strange experience.
Namely, I have deposited yesterday evening at Videoslots 20 euros via Trustly.
Had everything worked wonderfully. Only the confirmation was missing. It then came an error message.
Well in any case the money has not arrived at Videoslots
Upon request, it was said that the Deposit had failed
I would be credited the money in 1-2 days back to my account.
Strange because withdrawals via Trustly but only take minutes
After that, deposits have worked wonderfully again
i had yesterday for the first time a strange experience.
Namely, I deposited 20 euros yesterday evening at Videoslots via Trustly.
Had everything worked wonderfully. Only the confirmation was missing. It then came an error message.
Well in any case the money has not arrived at Videoslots
Upon request, it was said that the Deposit had failed
I would be credited the money in 1-2 days back to my account.
Strange because withdrawals via Trustly but only take minutes
After that, deposits have worked wonderfully again
Has anyone had similar experiences?
I in your place would ask at Trustly
If it is from your account, it is actually always transferred, because the money is parked with them first.
Transaction ID take and call the support and ask status. Would be nice you could share the result, because at the moment there are apparently more frequent problems with trustly...
Already made, are not allowed to give me any information on transactions on the phone. Through the contact form I also have no answer yet.
Videoslots support tells me only: According to Trustly website it can take 2 days until the Deposit is there.
Whereas they have told me before the money will be booked back to me
Videoslots says I should contact Trustly, Trustly website says I should contact the merchant.
Videoslots... there they are helped
so slowly it really times enough. Is the 4 incident within 3 months where I have effectively lost money due to error messages etc. at Videoslots.
Sash45 wrote on 11/29/2019 at 13:19: Already made, may not give me any information on transactions on the phone. I don't have an answer via the contact form yet either.
Videoslots support only tells me: according to Trustly website it can take 2 days until the Deposit is there.
Whereas they have told me before the money will be booked back to me
Videoslots says I should contact Trustly, Trustly website says I should contact the merchant.
Videoslots... there they are helped
so slowly it really times enough. Is the 4 incident within 3 months where I have effectively lost money due to error messages etc at Videoslots
Trustly has become a real shit store since you have gone from being a pure payment service Provider to a company that provides personal data in addition to financial.
The only thing you can do is hope for VS to follow up and keep bugging them
Good that trustly is disappearing little by little, with all that is going so wrong
Put you best a wallet, there you can work with giropay and have div. other options for deposit + much faster and more reliable cash-out
Always stay loose, I've had that probably 3 times. Trustly sends you the money back, just takes a few days because such an error is also first tracked.
Where you have effectively lost something I do not know
What I noticed in this forum but, some are very very impatient 😉
If you book something wrong at your bank, it takes but also 2 days until the money comes back because, for example, the IBAN is wrong
mk5jas wrote on 29/11/2019 at 14:37: Always stay loose, I've had this probably 3 times. Trustly sends you the money back, just takes a few days because such an error is also first tracked.
Where you have effectively lost something I do not know
What I noticed in this forum but, some are very very impatient 😉
If you book something wrong at your bank, it takes but also 2 days until the money comes back because, for example, the IBAN is wrong
However, there is a difference whether an error occurs with a person who enters the data, or whether a TAN confirmed instant transfer is allegedly incorrect.
The service Provider, like trustly in this case, gets access to your account by entering PIN and TAN and keeps this session open until the confirmation of execution is transmitted - usually after confirmation of the TAN.
I guarantee you the money is out and also arrived there (at trustly) and could be allocated manually.
Mistakes can and may happen, but you should learn from them and trustly does not. When I see how often it is written here and in other forums that something goes wrong with trustly transfers, I seriously wonder why the trust in them is apparently unlimited
mk5jas wrote on 29/11/2019 at 14:37: Always stay loose, I've had this probably 3 times. Trustly sends you the money back, just takes a few days because such an error is also first tracked.
Where you have effectively lost something I do not know
What I noticed in this forum but, some are very very impatient 😉
If you book something wrong at your bank, it takes but also 2 days until the money comes back because, for example, the IBAN is wrong
Find that has nothing to do with impatience. If I Deposit somewhere with a method that otherwise credits the money immediately.
My money is booked from the account, but it is not where it should be, then you should investigate
After all, it is not about a number error or the like. But money that was deposited simply disappeared.
Can be through out that it is eventually booked back. However, I find that such companies like Trustly or Videoslots are in the duty to inform me about what happened to my money and where it is now or why the deposit has not worked.
It's the same as with Sky. You want to watch the top game. Then you buy a Skyticket and then sky does not work for the game which is why you bought it in the first place.
And I have lost my deposit at the moment. It is not on my account nor on my bank account. As of now the money is gone. And as I said, it may be that the money comes back on Monday, but it is still a great impudence that something like this can happen and then no contact persons are there who can clarify
Neither Trustly nor Videoslots could give me information about whether I get my money back or not and when.
But back to the topic. Videoslots has now submitted an investigation request and is now taking care of it. I had to upload my account statement with all transactions after the failed deposit
I am curious
I have tried on 26.11 already the 2nd payment because it has not worked the first time. Today is the 9.12. And I still have no money in the account 544,50€. On request to Mr. Green the payout was already confirmed with you as well as already confirmed by Trustly. Now it's 13 days and there is still no money in the account and no meaningful feedback there. The support can't give me any professional reasons for this disaster and takes way too long for an answer. I will probably have to call in my lawyer. The other way I will probably never see my money again. In total over 4 weeks of email traffic, sending contact statements to confirm that it has not arrived, verify profile and and and. Still without results.
Trustly not recommended!!!!
Hands off!!!!
Catastrophe
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Anonym
Former Member
Trustly deposit failed?
17th Dec. 2019, at 09:35 am CET#9
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Today you have to be careful again at trustly..2 times came with me Deposit failed, but was debited from my bank account and nix posted to account on it..slowly excites me really ..once can happen something like that...but that happens continuously with the while...and you can run behind again..
Just failed again 20€ at Casino Winner. Let's see how long Trustly needs to refund it from my bank account it was debited, but in my transactions in the casino the Deposit is not listed (logical, therefore also failed)
Trustly deposit failed?
Nobody has liked this post so far
i had yesterday for the first time a strange experience.
Namely, I have deposited yesterday evening at Videoslots 20 euros via Trustly.
Had everything worked wonderfully. Only the confirmation was missing. It then came an error message.
Well in any case the money has not arrived at Videoslots
Upon request, it was said that the Deposit had failed
I would be credited the money in 1-2 days back to my account.
Strange because withdrawals via Trustly but only take minutes
After that, deposits have worked wonderfully again
Has anyone had similar experiences?
This post has been translated automatically
Trustly deposit failed?
Nobody has liked this post so far
I in your place would ask at Trustly
If it is from your account, it is actually always transferred, because the money is parked with them first.
Transaction ID take and call the support and ask status. Would be nice you could share the result, because at the moment there are apparently more frequent problems with trustly...
This post has been translated automatically
Trustly deposit failed?
Nobody has liked this post so far
Videoslots support tells me only: According to Trustly website it can take 2 days until the Deposit is there.
Whereas they have told me before the money will be booked back to me
Videoslots says I should contact Trustly, Trustly website says I should contact the merchant.
Videoslots... there they are helped
so slowly it really times enough. Is the 4 incident within 3 months where I have effectively lost money due to error messages etc. at Videoslots.
This post has been translated automatically
Trustly deposit failed?
Nobody has liked this post so far
Trustly has become a real shit store since you have gone from being a pure payment service Provider to a company that provides personal data in addition to financial.
The only thing you can do is hope for VS to follow up and keep bugging them
Good that trustly is disappearing little by little, with all that is going so wrong
Put you best a wallet, there you can work with giropay and have div. other options for deposit + much faster and more reliable cash-out
This post has been translated automatically
Trustly deposit failed?
Liked this post:
Jubla2014
Where you have effectively lost something I do not know
What I noticed in this forum but, some are very very impatient 😉
If you book something wrong at your bank, it takes but also 2 days until the money comes back because, for example, the IBAN is wrong
This post has been translated automatically
Trustly deposit failed?
Nobody has liked this post so far
However, there is a difference whether an error occurs with a person who enters the data, or whether a TAN confirmed instant transfer is allegedly incorrect.
The service Provider, like trustly in this case, gets access to your account by entering PIN and TAN and keeps this session open until the confirmation of execution is transmitted - usually after confirmation of the TAN.
I guarantee you the money is out and also arrived there (at trustly) and could be allocated manually.
Mistakes can and may happen, but you should learn from them and trustly does not. When I see how often it is written here and in other forums that something goes wrong with trustly transfers, I seriously wonder why the trust in them is apparently unlimited
This post has been translated automatically
Trustly deposit failed?
Liked this post:
MarcT22186
Find that has nothing to do with impatience. If I Deposit somewhere with a method that otherwise credits the money immediately.
My money is booked from the account, but it is not where it should be, then you should investigate
After all, it is not about a number error or the like. But money that was deposited simply disappeared.
Can be through out that it is eventually booked back. However, I find that such companies like Trustly or Videoslots are in the duty to inform me about what happened to my money and where it is now or why the deposit has not worked.
It's the same as with Sky. You want to watch the top game. Then you buy a Skyticket and then sky does not work for the game which is why you bought it in the first place.
And I have lost my deposit at the moment. It is not on my account nor on my bank account. As of now the money is gone. And as I said, it may be that the money comes back on Monday, but it is still a great impudence that something like this can happen and then no contact persons are there who can clarify
Neither Trustly nor Videoslots could give me information about whether I get my money back or not and when.
But back to the topic. Videoslots has now submitted an investigation request and is now taking care of it. I had to upload my account statement with all transactions after the failed deposit
I am curious
This post has been translated automatically
Trustly deposit failed?
Nobody has liked this post so far
Trustly not recommended!!!!
Hands off!!!!
Catastrophe
This post has been translated automatically
Trustly deposit failed?
Nobody has liked this post so far
This post has been translated automatically
Trustly deposit failed?
Nobody has liked this post so far
This post has been translated automatically