Topic created on 29th Nov. 2019 | Page: 2 of 2 | Answers: 11 | Views: 4,868
Anonym
Former Member
Trustly deposit failed?
7th Oct. 2020, at 07:23 am CEST#11
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Hello Sash,
i had the same problem a short time ago. I got the following statement
"Please also take into account that we correctly have no insight into the internal systems of the merchant or into your customer account
With Trustly you issue a bank transfer. Once money has been withdrawn, the merchant receives a credit, which they then use to credit your customer account
This is of course an automated process and takes only seconds, during which the actual money is still being transferred. As you know, a bank transfer takes 1-2 banking days.
If the amount was not immediately available to you, it indicates that no credit was issued to the merchant or the merchant is having difficulty receiving it. Sometimes a technical error can also delay your payment.
For this reason alone, the merchant must investigate the cause of the delay internally.
For this purpose, he has his own Trustly transaction system available, where he can see all payments, failed ones included. Should the merchant need assistance to help you, our commercial support is available 24/7."
In my case, the money was in my account after a few hours. Seems to be due to the disposition rights/credits that the casinos have with the provider.
Have now also the problem that my payout was not credited after an error.
Just go out like most others here that it will eventually be booked back the days.
Trustly deposit failed?
Nobody has liked this post so far
i had the same problem a short time ago. I got the following statement
"Please also take into account that we correctly have no insight into the internal systems of the merchant or into your customer account
With Trustly you issue a bank transfer. Once money has been withdrawn, the merchant receives a credit, which they then use to credit your customer account
This is of course an automated process and takes only seconds, during which the actual money is still being transferred. As you know, a bank transfer takes 1-2 banking days.
If the amount was not immediately available to you, it indicates that no credit was issued to the merchant or the merchant is having difficulty receiving it. Sometimes a technical error can also delay your payment.
For this reason alone, the merchant must investigate the cause of the delay internally.
For this purpose, he has his own Trustly transaction system available, where he can see all payments, failed ones included. Should the merchant need assistance to help you, our commercial support is available 24/7."
In my case, the money was in my account after a few hours. Seems to be due to the disposition rights/credits that the casinos have with the provider.
This post has been translated automatically
Trustly deposit failed?
Nobody has liked this post so far
Just go out like most others here that it will eventually be booked back the days.
This post has been translated automatically