wettibernd wrote on 14.02.2024 at 14:05: So you have to give the casino credit for one thing, the support in the Live Chat is unique. In my opinion, you won't find such dedicated, competent and helpful staff anywhere else.
But I have had the opposite experience in the meantime 😉
Does anyone remember the New Year's Eve promotion with the I can't remember exactly, I think it was 50 free spins or maybe more, it doesn't matter... The fact is that their site crashed a few days... the bonus balance won was not credited after playing the games, so be it big rush etc can happen, it will probably be posted afterwards... (I had written an email to support)
Joar the credit was credited after 11 days so on 11.01 with the corresponding mail from support I think at 23:40 came the... Now the punch line... The bonus expired together with the credit on 12.01 so exactly 20 minutes after the mail and the credit was credited...
When I asked support, unfortunately they couldn't do anything.... Too bad 😄
In addition, the bonus conditions are sometimes really cheeky... 4 euro bonus winnings for 100s of euros to get everything canceled in the end for 4 euros that you then have... I don't know if that's so inviting for customers...
For me, a place that players should give a wide berth 😄
I don't care about the bonus balance, I just found the audacity to credit it to you 20 minutes before it expires so absurdly stupid that I've been avoiding the store ever since 😄
I registered there yesterday because of the 50 free spins and was able to successfully wager and withdraw around €100. Verification via Schufa and today the money is in my account. Nothing to complain about.
Pat1991 wrote on 14.02.2024 at 23:39: So, 10 EUR + bonus is gone. My impression: Technically very nicely implemented except for a small shortcoming, pleasant to play.
How can you possibly find playing under German conditions pleasant? The fact that everything runs smoothly technically is standard and not a point that needs to be emphasized ...?
How can you possibly find playing under German conditions pleasant? That technically everything runs smoothly is standard and not a point that needs to be emphasized ...?
Not necessarily, there are differences. I simply wanted to play El Torero.
wettibernd wrote on 07.08.2023 at 15:43: I've noticed that it's always possible to win around €100 there and then if you keep playing you lose your money, that's happened to me a few times now.
I have experienced this phenomenon in many casinos over the years
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H****r
verified
Forum posts:587The member deleted himself on03.03.2024
On a scale of 1-10 do you rate Die spielbank.de?
17th Feb. 2024, at 08:15 pm CET#24
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Has been banned from the casino! No idea why...
But I am no longer interested in following this.
Joar the credit was credited after a whole 11 days so on 11.01 with the corresponding mail from support believe at 23:40 came the... Now the punch line to it... The bonus expired together with the credit on 12.01 so exactly 20 minutes after the mail and the credit was made...
When I asked support, unfortunately they couldn't do anything.... Too bad 😄
In addition, the bonus conditions are sometimes really cheeky... 4 euro bonus winnings to wager 100s of euros to get everything canceled in the end for 4 euros that you then have... I don't know if that's so inviting for customers...
Hey @eloquente,
based on your feedback, we are constantly adjusting the bonus conditions. That's why it's always worth taking a look. It is very important to us that the bonus conditions are attractive for players and also realistic.
(It should also be clear that there are limits to what we can achieve)
On the subject of the bonus that expired shortly afterwards:
I would be happy if you could send me the email address you are registered with as a DM. I would give this to the relevant colleagues for checking.
As far as I know, the bonus was extended by the time of the disruption. The fact that it took a few days was partly due to the fact that we needed support from the game studio of the game to extend the promotion for the affected players.
-----------------------
Pat1991 wrote on 14.02.2024 at 23:39: So, 10 EUR + bonus is gone. My impression: Technically very nicely implemented except for a small flaw, pleasant to play.
If you want, you can let me know the technical shortcoming via DM or our customer support. We are always happy to receive constructive user feedback!
PaysafecardDeposit or Skrill not available so I am out of the game before I started
These are exactly the two depositor options I have for casinos
Game selection quite okay Bonus turnover still high I think but comparable to concrete 😁 but again OK
overall impression 7
But because I wanted to make a depositor there yesterday I had to leave 😔 casino again because I just can't deposit at least not what is available to me
Would be happy if Paysafecard or skrill can be used in the future
then I would rate with 8+ 😁
Bonghitlord wrote on 06.08.2023 at 00:06: I'm interested in your opinion of this joke casino? But maybe one or the other has also had good experiences.
On a scale of 1-10 do you rate Die spielbank.de?
Nobody has liked this post so far
But I have had the opposite experience in the meantime 😉
Does anyone remember the New Year's Eve promotion with the I can't remember exactly, I think it was 50 free spins or maybe more, it doesn't matter... The fact is that their site crashed a few days... the bonus balance won was not credited after playing the games, so be it big rush etc can happen, it will probably be posted afterwards... (I had written an email to support)
Joar the credit was credited after 11 days so on 11.01 with the corresponding mail from support I think at 23:40 came the... Now the punch line... The bonus expired together with the credit on 12.01 so exactly 20 minutes after the mail and the credit was credited...
When I asked support, unfortunately they couldn't do anything.... Too bad 😄
In addition, the bonus conditions are sometimes really cheeky... 4 euro bonus winnings for 100s of euros to get everything canceled in the end for 4 euros that you then have... I don't know if that's so inviting for customers...
For me, a place that players should give a wide berth 😄
I don't care about the bonus balance, I just found the audacity to credit it to you 20 minutes before it expires so absurdly stupid that I've been avoiding the store ever since 😄
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On a scale of 1-10 do you rate Die spielbank.de?
Liked this post:
DIE-SPIELBANK_de
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On a scale of 1-10 do you rate Die spielbank.de?
Liked this post:
DIE-SPIELBANK_de
This post has been translated automatically
On a scale of 1-10 do you rate Die spielbank.de?
Liked this post:
DIE-SPIELBANK_de
This post has been translated automatically
On a scale of 1-10 do you rate Die spielbank.de?
Nobody has liked this post so far
How can you possibly find playing under German conditions pleasant? The fact that everything runs smoothly technically is standard and not a point that needs to be emphasized ...?
This post has been translated automatically
On a scale of 1-10 do you rate Die spielbank.de?
Liked this post:
DIE-SPIELBANK_de
Not necessarily, there are differences. I simply wanted to play El Torero.
This post has been translated automatically
On a scale of 1-10 do you rate Die spielbank.de?
Liked this post:
DIE-SPIELBANK_de
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On a scale of 1-10 do you rate Die spielbank.de?
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Hanshanshans, 
hustlehoff
I have experienced this phenomenon in many casinos over the years
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On a scale of 1-10 do you rate Die spielbank.de?
Nobody has liked this post so far
But I am no longer interested in following this.
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On a scale of 1-10 do you rate Die spielbank.de?
Liked this post:
DIE-SPIELBANK_de
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On a scale of 1-10 do you rate Die spielbank.de?
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Hey @eloquente,
based on your feedback, we are constantly adjusting the bonus conditions. That's why it's always worth taking a look. It is very important to us that the bonus conditions are attractive for players and also realistic.
(It should also be clear that there are limits to what we can achieve)
On the subject of the bonus that expired shortly afterwards:
I would be happy if you could send me the email address you are registered with as a DM. I would give this to the relevant colleagues for checking.
As far as I know, the bonus was extended by the time of the disruption. The fact that it took a few days was partly due to the fact that we needed support from the game studio of the game to extend the promotion for the affected players.
-----------------------
If you want, you can let me know the technical shortcoming via DM or our customer support. We are always happy to receive constructive user feedback!
This post has been translated automatically
On a scale of 1-10 do you rate Die spielbank.de?
Nobody has liked this post so far
These are exactly the two depositor options I have for casinos
Game selection quite okay Bonus turnover still high I think but comparable to concrete 😁 but again OK
overall impression 7
But because I wanted to make a depositor there yesterday I had to leave 😔 casino again because I just can't deposit at least not what is available to me
Would be happy if Paysafecard or skrill can be used in the future
then I would rate with 8+ 😁
This post has been translated automatically
On a scale of 1-10 do you rate Die spielbank.de?
Nobody has liked this post so far
5-6 below mediocre
Edit by Julian: Font color has been adjusted
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