not only the rules are not so nice, but what I find really nasty, I had 45 free spins today, and ran really well, and now comes the hammer, bums 5 minutes break, especially since the hour was not yet rum, and the end of the song, 15 free spins stolen.So a shit in German said, there is no casino, if you take a break, or your Wlan crashes, you still get your not played free spins, I think it is all saved, apparently not at StarGames, I find that something of nasty and cheeky.
Unfortunately, we have already experienced this from some players, we are sorry that it has also happened to you! We will write to you immediately via Communicator, because of a compensation.
We are already working on the problem and it will be solved in the next few weeks. Thank you for your patience!
not only the rules are not so nice, but what I find really nasty, I had 45 free spins today, and ran really well, and now comes the hammer, bums 5 minutes break, especially since the hour was not yet rum, and the end of the song, 15 free spins stolen.So a shit in German said, there is no casino, if you take a break, or your Wlan crashes, you still get your not played free spins, I think it is all saved, apparently not at StarGames, I find that something of nasty and cheeky.
But was quite earlier at StarGames also so, where it was still playable with real money without restrictions in real money mode. If you got there free spins, the Internet with once crashed and you could access the casino again after a certain time, there were the free spins also always gone, but the residual profit from it was already credited to the player account. So what you describe here is not only now so, but was already then so. In other casinos, on the other hand, this is saved when you are thrown out and you can still play the free spins to the end at any time afterwards. This is probably directly due to Novoline, that this game Provider so programmed I think.
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StarGames goes again with real money
19th Oct. 2021, at 12:23 pm CEST#379
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Herould wrote on 10/18/2021 at 3:31 pm
not only the rules are not so nice, but what I find really nasty, I had 45 free spins today, and ran really well, and now comes the hammer, bums 5 minutes break, especially since the hour was not yet rum, and the end of the song, 15 free spins stolen.So a shit in German said, there is no casino, if you take a break, or your Wlan crashes, you still get your not played free spins, I think it is all saved, apparently not at StarGames, I find that something of nasty and cheeky.
Were you still credited the amount from the free spins afterwards?
StarGames_Official wrote on 18.10.2021 at 18:01
We've already heard this from some players unfortunately, we're sorry it happened to you too! We will write to you immediately via communicator for compensation.
We are already working on the problem and it will be solved in the next weeks. Thank you for your patience!
Oh that was never intended ? Awesome I have also had 5 / 6 times... and thought this is normal with you...
I was annoyed at the beginning and always thought na super ... stupid regulation.
Ollid3 wrote on 10/19/2021 at 12:27 PM
Oh that was never intended ? Awesome I have also had this 5 / 6 times... and thought this is normal with you...
Have I annoyed at the beginning and always thought na super ... stupid regulation.
There are two different cases mixed up here. We try to clarify this herewith:
If an internet failure actually happens to the player, whereby the connection to the server is lost during the free spins (e.g. 3 books in Book of Ra), we can unfortunately do nothing. The free spins are gone here but wins are of course credited, as it is also written in our terms and conditions in point 5.3 (https://www.stargames.de/de/agb).
If you get the 5-minute game break during the free spins, everything currently happens as described above. However, this will be corrected in the next few weeks and you can simply continue playing the free spins from where you left off before the break.
We ask for a little more patience.
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StarGames goes again with real money
19th Oct. 2021, at 09:42 pm CEST#382
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Tobias wrote on 19/10/2021 at 12:23 PM
Were you still credited the amount from the free spins afterwards?
yes, they were credited, I just wanted to make the next spin, I was thrown out, and I had free spins for 0.50 cents, what me there for a possible win went down the drain, as biste really abkotzen.
StarGames_Official wrote on 19/10/2021 at 13:09
There are two different cases mixed up here above. We try to clear them up with this:
If there is indeed an internet failure at the player's end, whereby the connection to the server is lost during the free spins (e.g. 3 books in Book of Ra), there is unfortunately nothing we can do. The free spins are gone here but wins are of course credited, as it is also written in our terms and conditions in point 5.3 (https://www.stargames.de/de/agb).
If you get the 5-minute game break during the free spins, everything currently happens as described above. However, this will be corrected in the next few weeks and you can simply continue playing the free spins from where you left off before the break.
We ask for a little more patience.
I think, and many others certainly, to whom it has demonstrably happened, should get compensation.....
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T****s
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StarGames goes again with real money
20th Oct. 2021, at 08:41 am CEST#384
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Herould wrote on 19.10.2021 at 21:42
yes they were well written, I just wanted to make the next spin, I was thrown out, and I had free spins for 0.50 cents, what me there for a possible win went down the drain, since biste really abkotzen.
huh? The amount from the free spins was credited to you anyway whether you see the animation or not is completely irrelevant.
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Anonym
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StarGames goes again with real money
20th Oct. 2021, at 08:51 am CEST#385
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Yesterday I got a message that I get 20 free spins as a consolation, well so far nothing is there.Well let's see when I get the.
StarGames goes again with real money
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Unfortunately, we have already experienced this from some players, we are sorry that it has also happened to you! We will write to you immediately via Communicator, because of a compensation.
We are already working on the problem and it will be solved in the next few weeks. Thank you for your patience!
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StarGames goes again with real money
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But was quite earlier at StarGames also so, where it was still playable with real money without restrictions in real money mode. If you got there free spins, the Internet with once crashed and you could access the casino again after a certain time, there were the free spins also always gone, but the residual profit from it was already credited to the player account. So what you describe here is not only now so, but was already then so. In other casinos, on the other hand, this is saved when you are thrown out and you can still play the free spins to the end at any time afterwards. This is probably directly due to Novoline, that this game Provider so programmed I think.
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StarGames goes again with real money
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Were you still credited the amount from the free spins afterwards?
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StarGames goes again with real money
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Oh that was never intended ? Awesome I have also had 5 / 6 times... and thought this is normal with you...
I was annoyed at the beginning and always thought na super ... stupid regulation.
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StarGames goes again with real money
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There are two different cases mixed up here. We try to clarify this herewith:
We ask for a little more patience.
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StarGames goes again with real money
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yes, they were credited, I just wanted to make the next spin, I was thrown out, and I had free spins for 0.50 cents, what me there for a possible win went down the drain, as biste really abkotzen.
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StarGames goes again with real money
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I think, and many others certainly, to whom it has demonstrably happened, should get compensation.....
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StarGames goes again with real money
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huh? The amount from the free spins was credited to you anyway whether you see the animation or not is completely irrelevant.
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StarGames goes again with real money
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StarGames goes again with real money
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As Tobias also writes, yes the wins are credited. The compensation is therefore exclusively for the bad experience
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