Topic created on 01st Jul. 2021 | Page: 23 of 76 | Answers: 758 | Views: 170,765
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StarGames goes again with real money
9th Jul. 2021, at 10:38 am CEST#29
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StarGames_Official wrote on 09/07/2021 at 10:04 AM
Wins are payable at any time in this case.
It's all about the billion dollar lobby. Don't talk about player protection. It's all about the money, and you want to take as much of it out of people's pockets as possible
StarGames_Official wrote on 09.07.2021 at 09:33
That is exactly the case here. We have to follow strict rules when it comes to Player protection because of the State Gambling Treaty.
According to "your" profile the same support dude doesn't sit in the account every time, too bad I had thought at first the account is run by nem marketing manager or something else worth mentioning, but well never mind. xD
Was the customer informed that he can withdraw his credit in his specific case? To me, the whole thing sounds more like he was blocked and they wanted documents from him. Didn't sound like he was aware of that
Regarding player protection and the new law, you only hear half-baked statements all the time. You mentioned "strict rules" that you have to follow? Then let's see this strict set of rules Or is it as top secret as it is strict?
Player protection is a ridiculous term in itself.... First the revenues are maximized and at the end when everything is already forn ass and everything is nicely taxed one makes on player protection. It's the same as with tobacco/alcohol.
Or to put one more thing on it... A good drug Dealer does not consume his own stuff. Otherwise it is a minus business. What was the difference to casino operators again? Oh yes - legal. xD
StarGames_Official wrote on 09.07.2021 at 09:33
That is exactly the case here. We have to follow strict rules when it comes to Player protection because of the State Gambling Treaty.
How awesome is that please 😂😂😂😂
There you have then also reacted correctly.
But the main thing is that he makes ramba zamba here.
Thank you for the clarification
Sarkasto wrote on 09.07.2021 at 11:23
According to "your" profile the same support dude doesn't sit in the account every time, too bad I had thought at first the account is run by nem marketing manager or something else worth mentioning, but well never mind. xD
Was the customer informed that he can withdraw his credit in his specific case? To me, the whole thing sounds more like he was blocked and they wanted documents from him. Didn't sound like he was aware of that
Regarding Player protection and the new law, you only hear half-baked statements all the time. You mentioned "strict rules" that you have to follow? Then let's see this strict set of rules Or is it as top secret as it is strict?
Player protection is a ridiculous term in itself.... First the revenues are maximized and at the end when everything is already forn ass and everything is nicely taxed one makes on player protection. It's the same as with tobacco/alcohol.
Or to put one more thing on it... A good drug Dealer does not consume his own stuff. Otherwise it is a minus business. What was the difference to casino operators again? Oh yes - legal. xD
It is marketing managers and customer service staff at the same time who manage this account
Normally, it is still possible for customers to log in to StarGames and request a withdrawal, but making deposits or starting games are not allowed. But even if the login does not work, you can also request a payout via email - in player protection cases it is always processed and paid out
Is there any way to speed up the Verification process? Unfortunately I had uploaded a wrong document and now I have to wait again 🙄
And that one does not win or little, no free spins come, as well as kleingewinnen fail, I can not complain.
With me, a slot was also paid a wrong Jackpot had 50 instead of 500 get. Have this regarding no support request made and today the missing 450 € still had in the account. super!
How is that actually with the Free Spins in the break ? My wife had just 30 free spins and then came after 4 free spins the break. Unfortunately, all free spins gone
Whitewolf49 wrote on 09/07/2021 at 14:27: How is that actually with the Free Spins in the break ? My wife just had 30 free spins and then the break came after 4 free spins. Unfortunately all free spins gone.
We will look at it as soon as possible. In the meantime, please contact our customer service and they will solve your case: https://www.stargames.de/de/kontakt
With me, the first payout went through after 2 days + Verification, the 2nd payout, however, takes time and StarGames requires account statements, which I sent as digital form, these are accepted according to the email support (On which you can wait a long time) only by photo of Konzoauszüge from paper.
However, I get mine exclusively digital.
The hotline is also funny, "no available agent".
So far I advise not to play in the casino...
Evtl improves yes still what.
Yesterday I have once again deposited € 25
Thought me, try your luck again.
Was then once at 70 € and then it went down.
But no matter
Gambling just.
But what struck me and was also very strange, and I then also pursued further, that I have certainly opened 15 different games and always one/r was there, which has paid out 144.88 €
Exactly always the same amount
No matter which game
How does something like that ?
Have always opened the games in 2-3 minute intervals.
StarGames goes again with real money
Nobody has liked this post so far
It's all about the billion dollar lobby. Don't talk about player protection. It's all about the money, and you want to take as much of it out of people's pockets as possible
Edit: Insult removed
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StarGames goes again with real money
Nobody has liked this post so far
According to "your" profile the same support dude doesn't sit in the account every time, too bad I had thought at first the account is run by nem marketing manager or something else worth mentioning, but well never mind. xD
Was the customer informed that he can withdraw his credit in his specific case? To me, the whole thing sounds more like he was blocked and they wanted documents from him. Didn't sound like he was aware of that
Regarding player protection and the new law, you only hear half-baked statements all the time. You mentioned "strict rules" that you have to follow? Then let's see this strict set of rules Or is it as top secret as it is strict?
Player protection is a ridiculous term in itself.... First the revenues are maximized and at the end when everything is already forn ass and everything is nicely taxed one makes on player protection. It's the same as with tobacco/alcohol.
Or to put one more thing on it... A good drug Dealer does not consume his own stuff. Otherwise it is a minus business. What was the difference to casino operators again? Oh yes - legal. xD
This post has been translated automatically
StarGames goes again with real money
Liked this post:
StarGames_Official
How awesome is that please 😂😂😂😂
There you have then also reacted correctly.
But the main thing is that he makes ramba zamba here.
Thank you for the clarification
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
It is marketing managers and customer service staff at the same time who manage this account
Normally, it is still possible for customers to log in to StarGames and request a withdrawal, but making deposits or starting games are not allowed. But even if the login does not work, you can also request a payout via email - in player protection cases it is always processed and paid out
You can read about the strict rules in the State Treaty on Gambling (starts on page 12 under paragraph 6, ends on page 20): https://mi.sachsen-anhalt.de/fileadmin/Bibliothek/Politik_und_Verwaltung/MI/MI/3._Themen/Gluecksspiel/201029_Gluecksspielstaatsvertrag_2021_-_Druckfassung.pdf
How we solve it at StarGames.de, you can also read here (of course without registration or login): https://www.stargames.de/de/verantwortungsvolles-entertainment
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StarGames goes again with real money
Nobody has liked this post so far
And that one does not win or little, no free spins come, as well as kleingewinnen fail, I can not complain.
With me, a slot was also paid a wrong Jackpot had 50 instead of 500 get. Have this regarding no support request made and today the missing 450 € still had in the account. super!
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
We will look at it as soon as possible. In the meantime, please contact our customer service and they will solve your case: https://www.stargames.de/de/kontakt
Thank you and sorry for the inconvenience!
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
Free spins and line wins are not worth mentioning.
Strangely enough, if you choose the spectator mode, the others always get about 30 to 50 free spins on Book of Ra, etc..
If that runs everywhere so now, then you should really look for another hobby:D
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StarGames goes again with real money
Nobody has liked this post so far
However, I get mine exclusively digital.
The hotline is also funny, "no available agent".
So far I advise not to play in the casino...
Evtl improves yes still what.
Lg
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
Thought me, try your luck again.
Was then once at 70 € and then it went down.
But no matter
Gambling just.
But what struck me and was also very strange, and I then also pursued further, that I have certainly opened 15 different games and always one/r was there, which has paid out 144.88 €
Exactly always the same amount
No matter which game
How does something like that ?
Have always opened the games in 2-3 minute intervals.
This post has been translated automatically