I seriously feel like support is screwing me over from top to bottom. My god this is annoying! I must have made 10 deposits and I'm still waiting for my free spins
Saturday I opened a ticket. No feedback. Calls made, they care and get back to me via email. Nothing happens. Sunday again via chat and phone - they take care of it. Monday, Tuesday, Wednesday the same game. I am supposed to be informed by e-mail. NOTHING f**kING HAPPENS!
Wednesday I sent another mail and what a miracle. No feedback
If you don't want customers, then say so directly. Then I will not pay you a cent more
I have never seen such bad support in any online casino
Carsten92 wrote on 08.07.2021 at 11:25 am: I seriously feel like support is screwing me over from top to bottom. My god is this annoying! I must have made 10 deposits already and still waiting for my free spins
Saturday opened a ticket. No feedback. Calls made, they care and get back to me via email. Nothing happens. Sunday again via chat and phone - they take care of it. Monday, Tuesday, Wednesday the same game. I am supposed to be informed by e-mail. NOTHING f**kING HAPPENS!
Wednesday I sent another mail and what a miracle. No feedback
If you don't want customers, then say so directly. Then I will not pay you a cent more
I have never seen such bad support in any online casino
needle34 wrote on 08.07.2021 at 15:04
If you Deposit only ten euros no wonder 👍
How do you come up with 10 euros? 😂
I unfortunately already made at least 10 deposits there and more than 200 euros purebuttert. But that does not seem to matter
Got my win paid out, with 10 euro Deposit around 800 euro paid out.
They wanted to have some documents from me, but as soon as I contacted the support here in the forum, the whole process was accelerated and the money was in the account the same day about 3-4 hours after the email.
Mirellcia95 wrote on 08/07/2021 at 18:23: Got my win paid out, with 10 euro Deposit around the 800 euro paid out.
They wanted to have some documents from me, but as soon as I contacted the support here in the forum, the whole process was accelerated and money was in the account the same day about 3-4 hours after the email.
Perfect and to recommend aufjedenfall!!!
What kind of documents did they ask for? Iwas other than ID and invoice for proof of address?
Have now converted with just under 100 € at StarGames and so far not a single time free spins at lucky lady (play that to 90%) get. Worse than any Spielo session so far, but I'm still trying a bit xD
Have requested my payout this morning, documents have already been verified. However, the payout is still pending, except for the auto confirmation by mail regarding payout, I have not yet received a new response... also nothing about further documents.
Carsten92 wrote on 08.07.2021 at 11:25 am: I seriously feel like support is screwing me over from top to bottom. My god is this annoying! I must have made 10 deposits already and still waiting for my free spins
Saturday opened a ticket. No feedback. Calls made, they care and get back to me via email. Nothing happens. Sunday again via chat and phone - they take care of it. Monday, Tuesday, Wednesday the same game. I am supposed to be informed by e-mail. NOTHING f**kING HAPPENS!
Wednesday I sent another mail and what a miracle. No feedback
If you don't want customers, then say so directly. Then I will not pay you a cent more
I have never seen such bad support in any online casino
Thanks for nothing!
Send us your player name on StarGames.com via PN here and we'll look at your case tomorrow morning
Thank you, and sorry for the inconvenience, but at the moment we have a lot of requests for the first week
Mirellcia95 wrote on 08/07/2021 at 18:23: Got my win paid out, with 10 euro Deposit around the 800 euro paid out.
They wanted to have some documents from me, but as soon as I contacted the support here in the forum, the whole process was accelerated and money was in the account the same day about 3-4 hours after the email.
Good day to you,
I have been waiting for StarGames for so long and I am overjoyed that stargames is back online and here.
Then the following happened :
- 3 deposits made everything quite normal process everything super !
- 30€ cash back just at the implement.
- then I wanted to verify me first briefly.so I upload the documents to confirm my identity.
Bank document a few days old so current was rejected.
Have then found by chance from the job center a letter and uploaded to confirm my address.
NOW HOLD ON TIGHT:THE SCOOP !
IDENTITY VERIFIED
ADDRESS VERIFIED
BANK CARD WAS STRANGELY REJECTED.
ALL OF A SUDDEN ACCOUNT BLOCKED!!!! 🤔
EMAIL RECEIVED :
stargames wants proof of earnings/wage statement because of a ridiculous 30€ deposit.
Quote from stargames in email:
We therefore need to obtain more financial information to ensure that financial security is guaranteed.
The account will remain blocked until we receive the requested documents.
- proof of earnings: dividends or bank statement that clearly shows constant deposits from identifiable sources.
- other proofs that ensure one can afford their gambling expenses in the long run !!!!
😲 have never experienced !!!! Am 34 years old now stargames recently belongs to my parents,that they are worried about 30€ Deposit 🤣🤣🤣 but deposit money went of course was yes klar.frechheit deposits were approved and accepted and then suddenly account GESPERRT!!! Then the deposits should not have been accepted at all !!!
Am on 390 and would be infinitely grateful for any help and advice.
Thanks already dear gamblejoe community and all users 😎👍
Proof of earnings: Dividends or bank statement/savings account, which clearly shows constant deposits from identifiable sources.
Other relevant evidence that demonstrates you can afford your gambling expenses over the long term.
We therefore need to obtain more finwiancial information to ensure that financial security is guaranteed.
Therefore, we ask you again to respond to this email and attach a clearly recognizable photo or scan of one of the following documents:
proof of earnings: dividends or bank statement/savings account, which clearly shows constant deposits from identifiable sources.
Other relevant evidence that demonstrates that you can afford your gambling expenses over the long term.
We further wish to inform you that your player account will remain suspended until we have received the necessary documents and they have been reviewed by our Player protection Team. Until then, you can continue to log in to
We therefore need to obtain more financial information to ensure that financial security is guaranteed.
We therefore ask you once again to reply to this email and attach a clearly recognizable photo or scan of one of the following documents:
proof of earnings: dividends or bank statement/savings account, which clearly shows constant deposits from identifiable sources.
Other relevant evidence that demonstrates that you can afford your gambling expenses over the long term.
We further wish to inform you that your player account will remain suspended until we have received the necessary documents and have been reviewed by our Player Protection Team. Until then, you can continue to log in to ...
StarGames goes again with real money
Nobody has liked this post so far
Saturday I opened a ticket. No feedback. Calls made, they care and get back to me via email. Nothing happens. Sunday again via chat and phone - they take care of it. Monday, Tuesday, Wednesday the same game. I am supposed to be informed by e-mail. NOTHING f**kING HAPPENS!
Wednesday I sent another mail and what a miracle. No feedback
If you don't want customers, then say so directly. Then I will not pay you a cent more
I have never seen such bad support in any online casino
Thanks for nothing!
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
When you Deposit only ten euros no wonder 👍
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
How do you come up with 10 euros? 😂
I unfortunately already made at least 10 deposits there and more than 200 euros purebuttert. But that does not seem to matter
This post has been translated automatically
StarGames goes again with real money
Liked this post: Anonym,
garfield68
They wanted to have some documents from me, but as soon as I contacted the support here in the forum, the whole process was accelerated and the money was in the account the same day about 3-4 hours after the email.
Perfect and to recommend aufjedenfall!!!
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
What kind of documents did they ask for? Iwas other than ID and invoice for proof of address?
Have now converted with just under 100 € at StarGames and so far not a single time free spins at lucky lady (play that to 90%) get. Worse than any Spielo session so far, but I'm still trying a bit xD
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
Send us your player name on StarGames.com via PN here and we'll look at your case tomorrow morning
Thank you, and sorry for the inconvenience, but at the moment we have a lot of requests for the first week
This post has been translated automatically
StarGames goes again with real money
Liked this post:
Falko, 
Sarkasto
--- unnecessary post/comment deleted ---
This post has been translated automatically
StarGames goes again with real money
Nobody has liked this post so far
I have been waiting for StarGames for so long and I am overjoyed that stargames is back online and here.
Then the following happened :
- 3 deposits made everything quite normal process everything super !
- 30€ cash back just at the implement.
- then I wanted to verify me first briefly.so I upload the documents to confirm my identity.
Bank document a few days old so current was rejected.
Have then found by chance from the job center a letter and uploaded to confirm my address.
NOW HOLD ON TIGHT:THE SCOOP !
IDENTITY VERIFIED
ADDRESS VERIFIED
BANK CARD WAS STRANGELY REJECTED.
ALL OF A SUDDEN ACCOUNT BLOCKED!!!! 🤔
EMAIL RECEIVED :
stargames wants proof of earnings/wage statement because of a ridiculous 30€ deposit.
Quote from stargames in email:
We therefore need to obtain more financial information to ensure that financial security is guaranteed.
The account will remain blocked until we receive the requested documents.
- proof of earnings: dividends or bank statement that clearly shows constant deposits from identifiable sources.
- other proofs that ensure one can afford their gambling expenses in the long run !!!!
😲 have never experienced !!!! Am 34 years old now stargames recently belongs to my parents,that they are worried about 30€ Deposit 🤣🤣🤣 but deposit money went of course was yes klar.frechheit deposits were approved and accepted and then suddenly account GESPERRT!!! Then the deposits should not have been accepted at all !!!
Am on 390 and would be infinitely grateful for any help and advice.
Thanks already dear gamblejoe community and all users 😎👍
We therefore need to obtain more finwiancial information to ensure that financial security is guaranteed.
Therefore, we ask you again to respond to this email and attach a clearly recognizable photo or scan of one of the following documents:
We further wish to inform you that your player account will remain suspended until we have received the necessary documents and they have been reviewed by our Player protection Team. Until then, you can continue to log in to
We therefore need to obtain more financial information to ensure that financial security is guaranteed.
We therefore ask you once again to reply to this email and attach a clearly recognizable photo or scan of one of the following documents:
We further wish to inform you that your player account will remain suspended until we have received the necessary documents and have been reviewed by our Player Protection Team. Until then, you can continue to log in to ...
Edit:font color adjusted
This post has been translated automatically