Hello,
I was wondering if any of you have had any experience with Lapilanders Casino ?
My account is not verified since Sunday and neither in Live Chat nor by email anyone helps me or answers my questions, instead the support staff just leave the chat when asked how long I have to wait ..
I have the feeling that Lapilanders is hoping that I will lose my win and is dragging it out.
Icefuchs wrote on 01.12.2021 at 15:17: Hello,
I wanted to ask if any of you have had any experience with Lapilanders Casino ?
My account is not verified since Sunday and neither in the Live Chat nor by email someone helps me or answers my questions, instead the support staff just leave the chat on the question how long I have to wait ..
I have the feeling that Lapilanders is hoping that I will lose my win and is dragging it out.
LG
Does anyone have any idea how I should act ?
I do not get a reasonable and satisfactory answer from support, although this can do nothing anyway. Have already written to both emails of the casino but there was no response. I'm already afraid of the payout should it ever come to full Verification 😂
Update: Lapilanders writes me that the documents cannot be verified:
"We would like to inform you that Documents are not accepted via 3rd party tools"
The casino wanted me to send the documents in JPG format but my phone only takes pictures in HEIC format so I had to convert them ...
I will probably have to wait until the middle of next week for another answer.
It's no fun to chase your money so watch where you play and don't make the same mistake I did.
Update for those who are interested:
Lapilanders has now accepted the same documents that I had previously sent away only now they do not accept a pay stub as proof of address but want a cell phone bill so they can also verify my phone number. That means I have to wait 6 days for my next verification. I can't recommend anyone to pay only one cent.
LG
Was with me also a long back and forth, but after 3 weeks I was verified and have simply on principle the money there not gambled and then paid out, even if it was only 100€.
To all those who plan to register there, please do not do it. Please do not put 1 cent into the mouth of such casino operators. They simply do not deserve it and there are so many good casinos nowadays that pay out without such tactics
Update: Last week I was now fully verified and could make my withdrawal. Days later I received an email that I am not fully verified and I still have to take a selfie with my ID. Today this was also confirmed and my withdrawal is now supposedly on the way to my account
Since you have now seen the history you can decide for yourself whether you want to play there. If I do not report here again, I have received my money.
Greetings Icefuchs
Icefuchs wrote on 13.12.2021 at 14:33: Update: Last week I was now fully verified and could make my withdrawal. Days later I received an email that I am not fully verified and I still have to take a selfie with my ID. Today this was also confirmed and my withdrawal is now supposedly on the way to my account
Since you have now seen the history you can decide for yourself whether you want to play there. If I do not report here again, I have received my money.
Greetings Icefuchs
Thanks for sharing your experience. This is really a no go. I like to be persistent with something like that. If I notice that they want to stall me, I turn the tables and send many useless documents. Most of the time, it's not the employees' fault. The fish always stinks from the head!
Hi guys. I have an even worse problem with Lapilanders
I once deposited 100 euros and won a whopping 8000 euros. Unbelievable. Was also completely from the socks. Then came the as described annoying Verification process. But after several mails my account was confirmed and I was told that I can now withdraw max 1000 euros per day. Have then instructed 1000. Today I do not see richitg. My balance was suddenly 1500 euros and I received an email that they remaining 6500 confiscated, because you can win a maximum of 15 times with only one deposit. Here is the mail:
Withdrawal request has been rejected and 6500,01 EUR deducted from your balance due to T&C's, please see relevant term below;
63.4 A player with 1 Deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.
What should I do? Who can I contact. I am completely exhausted. I am grateful for
Any help gratefully
Lapilanders experience
Nobody has liked this post so far
I was wondering if any of you have had any experience with Lapilanders Casino ?
My account is not verified since Sunday and neither in Live Chat nor by email anyone helps me or answers my questions, instead the support staff just leave the chat when asked how long I have to wait ..
I have the feeling that Lapilanders is hoping that I will lose my win and is dragging it out.
LG
This post has been translated automatically
Lapilanders experience
Nobody has liked this post so far
Does anyone have any idea how I should act ?
I do not get a reasonable and satisfactory answer from support, although this can do nothing anyway. Have already written to both emails of the casino but there was no response. I'm already afraid of the payout should it ever come to full Verification 😂
This post has been translated automatically
Lapilanders experience
Nobody has liked this post so far
This post has been translated automatically
Lapilanders experience
Nobody has liked this post so far
Yes have not really paid attention when registering. Thought me if the have a Mga lizens should yes everything fit.
This post has been translated automatically
Lapilanders experience
Nobody has liked this post so far
"We would like to inform you that Documents are not accepted via 3rd party tools"
The casino wanted me to send the documents in JPG format but my phone only takes pictures in HEIC format so I had to convert them ...
I will probably have to wait until the middle of next week for another answer.
It's no fun to chase your money so watch where you play and don't make the same mistake I did.
LG
This post has been translated automatically
Lapilanders experience
Nobody has liked this post so far
Lapilanders has now accepted the same documents that I had previously sent away only now they do not accept a pay stub as proof of address but want a cell phone bill so they can also verify my phone number. That means I have to wait 6 days for my next verification. I can't recommend anyone to pay only one cent.
LG
This post has been translated automatically
Lapilanders experience
Liked this post:
Icefuchs
To all those who plan to register there, please do not do it. Please do not put 1 cent into the mouth of such casino operators. They simply do not deserve it and there are so many good casinos nowadays that pay out without such tactics
This post has been translated automatically
Lapilanders experience
Nobody has liked this post so far
Since you have now seen the history you can decide for yourself whether you want to play there. If I do not report here again, I have received my money.
Greetings Icefuchs
This post has been translated automatically
Lapilanders experience
Liked this post:
CashOut
Thanks for sharing your experience. This is really a no go. I like to be persistent with something like that. If I notice that they want to stall me, I turn the tables and send many useless documents. Most of the time, it's not the employees' fault. The fish always stinks from the head!
This post has been translated automatically
Lapilanders experience
Nobody has liked this post so far
I once deposited 100 euros and won a whopping 8000 euros. Unbelievable. Was also completely from the socks. Then came the as described annoying Verification process. But after several mails my account was confirmed and I was told that I can now withdraw max 1000 euros per day. Have then instructed 1000. Today I do not see richitg. My balance was suddenly 1500 euros and I received an email that they remaining 6500 confiscated, because you can win a maximum of 15 times with only one deposit. Here is the mail:
Withdrawal request has been rejected and 6500,01 EUR deducted from your balance due to T&C's, please see relevant term below;
63.4 A player with 1 Deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.
What should I do? Who can I contact. I am completely exhausted. I am grateful for
Any help gratefully
This post has been translated automatically